We are in a strong position to review Terre resort and Spa as not only is it our second visit (previous stay Sep 06) but we stayed at the incomparable 5 star Plantation d’Albion in Mauritius and can make a true comparison as the resort has been recently upgraded . So inclusive champagne (but not before 1800) and on our arrival, we were told lots of little surprises would be offered every day (no more than before). Two years ago we thoroughly enjoyed our 7 days here and longed to return to see more of Marrakech and Morocco. The main criticism we had before was that Terre Resort only offered breakfast but this year that has been addressed by the addition of a lunchtime brasserie style service and a special evening at the Milagros restaurant, which was excellent – even if portion size was meager. The lunchtime ‘brasserie’ is good variation from day to day and service was superb.
We must have been spoilt by our holiday at Albion the previous Easter because on arrival to our suite there we had a welcome bottle of champagne, fresh cut fruit everyday and champagne included whenever you wanted it. As previously in 2008, on arrival at Terre Resort we were offered a non-alcoholic cocktail, mint tea and simple biscuits.. Our suite was identical to the one two years ago but the location was less impressive as it overlooked a building site and rough ground behind Terre Resort walls. To be fair, we asked to change and this was swiftly organized and we were relocated to a different suite overlooking the lovely gardens and the Spa.
A major criticism since our last stay was the special rates for children, including free for very young children. This led to several families with young children staying there. The pool area was dominated by them and the steps area into the pool was monopolized by a large English group with several children using the steps as their own private beach – resulting in many of us having to enter the pool from the restaurant side. Most open public areas of Terre Resort were also spoilt by the prolific number of people smoking – clearly the rules in Morocco are more relaxed but in a American owned resort we were surprised that there was not a total ban.
The hour of aperos, from 1800 was very good and an improvement was the special ‘tasters’ and ‘nibbles’ with your pre-dinner drinks and the singers and belly dancer were excellent. However, you had to still eat at Milagros restaurant (outside Terre Resort but close by) – 3 course meal of good quality, the Palmerie buffet (4 Star s) or the restaurant buffet in the club’s village in the Medina (3 Star s) – free 15 minute bus ride in the centre of Marrakech. All of these put together could not match the outstanding buffet and restaurant meals at the Albion, Mauritius – seen as Club Med’s showcase 5 Star village – something that all new 5 Star villages should try to emulate. On this measure Terre Resort falls short.
As for our previous stay in 2008 the strength of Terre Resort is its personalized service and the new general manager, Adam, has made a good start in upgrading the village to its 5 Star ambitions and is keen to improve things further. The staff are outstanding and cannot do enough for you. Chef de Bar, Kamal , is excellent and his team of staff work tirelessly to see to your every need. In particular, Redouane, Sofiane, Hisham (x2) and Mimo are fautless. In the Reception area Mohamed is keen to help in any way possible and the whole village is kept beautifully clean by a hard working team of staff.
This year we took the cycle tour, had a guided tour of the souks and took the High Atlas Tour which were all excellent. We organized our High Atlas Tour using non-hotelt/guide for a third of the cost of the hotel tour and had a personalized tour to see a Berber house, the potteries, the carpet makers and the two main valleys leading down from the mountains.
In conclusion, Terre Resort is as good as ever but not yet hitting the 5 Star standard. We thoroughly enjoyed our second stay, in spite of our frustrations, but will be returning next year
- Official Description (provided by the hotel):
- Our secluded and luxury five-star getaway is located in the Palmeraie Desert, just 7 miles from the enchanting city of Marrakech. Everything at Terre (earth), from the architecture to the cuisine, is an innovative blend of old and new. Take a step into the past and be submerged in true Morocco style while being spoiled with all imaginable present-day luxuries. Our extra large suites come in various configurations to accommodate your every need. Our friendly staff and trained staff manage our full service resort offering from dinning, relaxation, activities and venturing on to the mystical red city of Marrakech. ... more less
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- Also Known As:
- Terre Resort And Spa
- Terre Resort Marrakech
- Terre Hotel Marrakech