Staff and the level of service here is very good, our room was kept spotlessly clean as were most of the public areas, same couldn't be said for the plunge pool which was only cleaned on the last day of our 14 day holiday. We stayed half board, breakfast was continental style, bread, cake and pancakes with fresh juice tea and coffee, evening meals varied, some were very good, others not so, one even arriving not properly cooked. We weren't always given 3 courses and bananas with cream or ice cream for dessert became rather monotonous after five consecutive days. We did bring this to the riads attention and there was an improvement. The Riad was almost empty during our entire stay, this may have impacted on the menu and pool, the manager had said that the bombing had affected their bookings.
If you want the real experience then this is the place to stay, I would add that it has mosques around it which call to prayer starting at 4.30am so if you are a light sleeper you might want to take this into consideration.
There isn't a great deal to see and do in Marrakech, three to four days and you can see and do just about everything so if like us you like to keep reasonalbly busy then maybe do marrakech as part of a tour which most others calling at the riad seemed to be doing. Do go into the souks without a guide, yes you will almost certainly get lost but you will find your way out again and that is half the fun. Visit the Ensemble Artisanal first as this will give you an idea of the proper prices you should be paying, there are also some fixed price shops here - if your bartering skills aren't too hot your money will go further here but give bartering a try just for the fun of it, they will start with hugely inflated prices but remember you can always walk away. Try out a Hammam - Bains de Marrakech is amazing, best massage I've ever had and I've had a few worldwide. It's a total experience, for a hammam and a massage we were 3 1/2 hours, don't be fooled by the exterior it's very high class.
Avoid the tanneries, they're dirty and smelly, not very much to see, you will be taken to a not very good quality shop afterwards and be expected to buy something as well as pay for the privelidge of your two minute tour.
You also need to be a bit savvy, in order to try and get you to visit certain carpet and spice shops where the locals will get a commision they will spin stories that can be very convincing and they can work in pairs - they will tell you that places are closed, roads are closed, that they work in your hotel and will send you completely in the wrong direction. Just remember - nothing in Marrakech is free, cheap maybe but not free.
Taking money into Marrakech is controlled but don't worry, there are plenty of ATM's and banks and a money exchange in the airport. The rate is fixed by the government so it doesn't matter where you get your cash but remember to exchange it back before you leave, you get money right down to £1 coins so you don't lose out.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.