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“Good manager. She makes the property” 4 of 5 stars
Review of Riad Zolah

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Riad Zolah
4.0 of 5 Boutique Hotel   |   114-116 Derb El Hammam | Mouassine, El Haouz, Marrakech, Morocco   |  
Hotel amenities
Ranked #36 of 462 Hotels in Marrakech
Indianapolis
Top Contributor
73 reviews 73 reviews
63 hotel reviews
Reviews in 61 cities Reviews in 61 cities
165 helpful votes 165 helpful votes
“Good manager. She makes the property”
4 of 5 stars Reviewed September 3, 2012

We spent four nights at the Riad Zolah. Overall, the rooms are very clean, the toilets flush, and the water is hot. The location was convenient inside the medina. The square is 10-minute walk. To help ensure that you don’t get lost in the souks, Kadesia (spelling)—the GM--gives you a mobile phone upon check-in with the Riad’s number programmed.

Wi-Fi was fast and free. Breakfasts consisted of coffee, fruit, and breads. On request, the staff brought us eggs/omelets. The Riad also supplies unlimited bottled water and ice upon request. While the Riad does not sell alcohol, Kadesia directed us to a grocery store outside the medina where we could purchase wine, etc. The round trip taxi fare was 100 Dhs or about $11 USD.

FYI: The Riad has several areas and rooms that have tight steps/stairs. If you have trouble climbing stairs, have balance/coordination issues, or just like to get up in the middle of the night to go to the bathroom, this may be something to consider.

Yes, the Riad’s service was truly exceptional and in some cases over the top, and Kadesia is truly invested in the guests’ happiness. So, why not five trip advisor circles? We had two “significant to me” issues occur. Unfortunately, things spiraled downward from there. Please note, we are seasoned travelers (79 countries), have stayed in all types and levels of accommodations, have had just about everything good and bad happen on trips, and are usually able to go with the flow. But, one of the significant issues was personal and it set the tone for the remainder of my stay.

Note: Kadesia is truly exceptional and is the reason I am giving four circles and not three.

  • Stayed August 2012, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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509 reviews from our community

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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    5 of 5 stars
  • Rooms
    5 of 5 stars
  • Service
    5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (43)
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English first
Wisbech, United Kingdom
Senior Contributor
22 reviews 22 reviews
12 hotel reviews
Reviews in 18 cities Reviews in 18 cities
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed September 1, 2012

We have recently returned from our "second home" in Marrakech.
Our experience of Riad Zolah from the second we arrived until the second we left was perfect.
The staff are all friendly, helpful, respectful of your privacy, informative, nothing was ever too much trouble.
The Riad is full of charm and character with the old features of the building having been carefully maintained and it being decorated with modern tasteful drapes, rugs, furniture etc
You can chose to eat by the pool, in the dining room or on the roof terrace. The food is very good and the red wine rather good too!
There is ample space on the roof terrace with tables under a pergola, day beds, sun loungers and table and chairs both in the open and under shade.
A fridge by the pool always has bottled water in and you can help yourself which we discovered is not possible at all riads, you have to pay sometimes at others.
The pool was clean and a welcome relief in temperatures of 42-50 degrees.
The air con in the bedroom worked very well.

Room Tip: We had room number 2 which has no outside windows (I am unsure if any do) it was very quiet on the h...
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  • Stayed August 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
London, United Kingdom
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed August 31, 2012

Beautiful Riad, stylishly furnished, the perfect retreat from the hustle and bustle of the city. Its perfectly located for shopping and access to some of the best bars and restaurants in Marrakech,though I have to say the best lamb tagine we ate, was served in the riad by the wonderfully helpful and charming staff who run it. We all felt very welcome and nothing could be too much trouble. Someone described the staff as making you feel like honoured guests - I whole heatedly agree!

Room Tip: All so stunning nothing to add
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  • Stayed August 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
London, United Kingdom
2 reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed August 29, 2012

What makes Riad Zolah exquisite is not just the beautiful and tasteful decoration, the convenient location, the in-ground pool or the rooftop terrace but the service.

Fatima and her team are there to attend to your every need without being intrusive and it's the extra touches that made it such a memorable experience. There were fresh roses in the room with rose petals scattered around the room, candles that were lit when I came back every evening, babouche (slippers) to take home as a souvenir, a birthday cake for my birthday as well as organising guides and day trips, a hammam and massage as well as henna tattoos (don't even think about having one done in the square - they are nothing in comparison!). Compliments to the chef as well for the gorgeous dinners (such wonderful tagines) and breakfasts. All the staff really were fantastic but Fatima deserves a special mention. She really is a 5 star asset.

The decor throughout is lovely and is alwayskept clean and tidy. I can highly recommend Suite 4 with it's sunken bath and swathes of curtains including the roof made to look like a Berber tent. Air conditioning is a much welcome relief too from the heat. There is also free Wifi in both public areas and in the room.

The location is excellent and very close to the souks (markets) and the square. A local mobile phone is conveniently provided in case of getting lost (easily done!) and one of the boys will come and return you home which was much appreciated. One afternoon one of the boys even escorted me to a local restaurant I wanted to try and was worried about finding in the maze of the medina.

Would I recommend Riad Zolah to others? Would I go back?

In a heartbeat.

Stayed August 2012, traveled solo
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Leicester, United Kingdom
Senior Contributor
34 reviews 34 reviews
11 hotel reviews
Reviews in 18 cities Reviews in 18 cities
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed August 19, 2012

Road zolah is a tranquil place in the middle of Marrakech. It is a true old style hotel, more really like a home. The focus is always on your needs as a guest (and yet somehow they are not in your face). The rooms are gorgeous, the decor lovely and the air conditioning is very welcome. The meals are authentic and tasty, served by helpful staff who always treat you as honoured guests in their home.

Stayed August 2012, traveled as a couple
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hoboken
Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
Reviews in 6 cities Reviews in 6 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed July 31, 2012

My wife and I had booked lots of hotels/resorts for our recent 3 week honeymoon holiday. Admittingely I was nervous about most of our destinations -- Riad Zolah was the exception to the fact. I was amazed to find such a fantastic deal for Zolah on Agoda.com -- the reviews on every travel site are amazing. Deservingly so, Fatima, Abdul and the entire staff at Zolah treated my wife and I as members of the family. It felt as if we were visiting long lost cousins, eager to show us the city - ply us with their food and charm us with the stories we weren't around to enjoy. For those of you who have not visited Marrakech, it is best described as an assault on the senses. It is a bustling, loud and frenetic city that can take you by your bootstraps and whip you around like a rag doll. That being said, you need a respite. An escape from it all -- see Riad Zolah. A beautifully adorned and meticulously kept Riad tucked in to the cavernous medina that is Marrakech.

If you do want treat, enjoy a meal with the staff. We were encouraged to enjoy a dinner on our first night and it was a lovely idea. As I have forgotten the exact name for it, you must try the cheese stuffed fried appetizers. YOU MUST!! Breakfast on the veranda is a treat in and of itself -- you get lovely fresh made treats of the staffs choice, different options every day. Not to mention that you enjoy the company of the lovely kittens, Michelle and Mitchell -- I don't even like cats, but I wanted to take them home!!

Last but not least, the kindness -- it is unmatched, their were times that we were genuinely intimidated by Marrakech but we knew that we could escape to the comfort of our Riad for much deserved, R & R.

Thank you Riad Zolah -- you're an 11 on a scale of 1 to 10.

  • Stayed July 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewer
5 reviews 5 reviews
Reviews in 4 cities Reviews in 4 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed July 2, 2012

As you step inside the Riad Zolah, after a day spent in the Souq of Marrakech, in Jeema el-fna, or just sightseeing the beauties of this wonderful city, you will understand why it is ranked 5 stars.
Everything can be perfect in every hotel, worldwide, but this place has something more: magic.

Point 1, the staff: Everyone did their best to make our stay in Riad Zolah perfect. As we arrived, we were welcomed with mint tea and a very clear explanation of "what to do and what to visit" in the city. Even though we didn't need it, they also gave us a mobile phone with a Moroccan sim card (free of charge), to be used in case we got lost.
Everyone was really nice to us and always did their best to book restaurants, arrange trips and excursions (Camels rides in the palmeria etc...) and transfers to other cities. 5 stars

Point 2, the room: I travel a lot, but this was the first time that this happened: the room was better than how it looked on the website!
Everything was cleaned up EVERYTIME we weren't in, (so about 3 times a day). It was excellent.
And that was not just about making up the room: we always found rose petals on the bed and in the bathroom, candles in the evening, complimentary water replaced on and on (and that is important when outside is as hot as in Marrakech!) .... And last but not least, the main complimentary item of the Riad: Babouches!
As we stepped inside our room, two typical Moroccan pairs of Babouches were offered, and that, as simple as it is, was really nice!
The bathroom was something amazing... Do not trust other reviewers saying that hot and cold water come and go, we didn't have any problem. 5 stars

Point 3, Facility- Riad Zolah is neat and clean, but, most of all, absolutely fascinating.
They have also a small pool to cool off after walking all day long, hammam and gommage (plus massage) service, which was good, a top floor solarium from which you can get a view of the mouassine and, very important: an amazing homemade breakfast: Moroccan pastries, fresh fruit, omelettes and crepes, fresh bread with jam and so on... A good start in the morning!
Wi-fi connection was always available for free, both in the room and throughout the Riad, and Moroccan food can be enjoined both for lunch and dinner. (special requests were possible). 5 stars

Point 4, Position- Maybe this had to be at point n.1 - Riad Zolah is about 2 minutes away from the Souq, 5 minutes to Jeema el-fnaa, and about ten minutes (max) to the kotouiba. You are in the hearth of Marrakech! 5 stars

Point 5, My opinion - When I checked out, Fatima, at the reception, said: 'if you will ever come back to Marrakech, please consider this as your second house'. Actually I felt like it was my second house. 1000 stars

Go and experience this wonderful city and Riad Zolah.

From Italy with love,

Marco Giorgi & Irina Corjov

Stayed July 2012, traveled as a couple
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Riad Zolah

Address: 114-116 Derb El Hammam | Mouassine, El Haouz, Marrakech, Morocco
Location: Morocco > Marrakech-Tensift-El Haouz Region > Marrakech
Amenities:
Free High Speed Internet ( WiFi ) Restaurant Room Service Suites Swimming Pool
Hotel Style:
#14 Luxury Hotel in Marrakech
#27 Romantic Hotel in Marrakech
#45 Family Hotel in Marrakech
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Riad Zolah 4*
Number of rooms: 6
Official Description (provided by the hotel):
Perfectly located luxury boutique hotel in the heart of the ancient walled city. Traditional charm plus the very best of modern facilities. ... more   less 
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Also Known As:
Riad Zolah Marrakech
Riad Zolah Hotel Marrakech

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