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“AMAZING, AMAZING, AMAZING!” 5 of 5 stars
Review of Riad le Clos des Arts

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Riad le Clos des Arts
Riad Zitoune Jdid, Derb Tbib 50 | Near Dar Si Said and Bahia Palace, Marrakech 40000, Morocco   |  
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END OF SUMMER 2014
Ranked #3 of 461 Hotels in Marrakech
Burnley
1 review
1 helpful vote 1 helpful vote
“AMAZING, AMAZING, AMAZING!”
5 of 5 stars Reviewed June 29, 2014

We have just returned from a fabulous stay at this riad. There are so many wonderful things to say about this riad, owners and staff.

The riad is a wonderful, peaceful, gorgeous haven in the hustle and bustle that is Marrakech. Our room was the Rubis - the smallest of the rooms but perfectly formed, from the beautiful style and the lovely local toiletries that are available in the rooms everything was catered for.

The staff in the hotel are simply wonderful - polite, through, friendly and courteous. They work incredibly hard and are really a credit to the riad and the wonderful owners.

We ate at the hotel on our first evening and the dinner was delightful, the staff even stayed till 11pm in order to serve us, this maybe standard protocol in Morocco but every other country we have travelled to the kitchen would have been closed by then. Breakfast was lovely each day, fresh breads, juices, jams etc, everything you need for a good breakfast before hitting the city. Do try Giorgina's lemon and ginger drink it was delicious and so refreshing.

The part that absolutely made our experience was the lovely Giorgina and Massimo it is hard to know where to start with how wonderful they were from Massimo personally meeting us from the taxi walking us to the riad and making us feel at ease, to Giorgina sitting down with us for 40 mins to run through where are where not to go in Marrakech ensuring we did not get lost - invaluable advice in Marrakech, booking tables and taxis, recommending places of interest dependant on us and what we did, the list simply goes on and on. They could not do enough for us.

If you are one of those savvy travelers that believes in sustainable tourism and giving something back to the local community this riad is completely that, the staff are all locals and so is the food sourced and I am sure all the fixtures and fittings are as well. It was clear that Giorgina and Massimo whole heartidly support the local area and was something that was a pleasure to see. That in my view is why the staff were so lovely from the respect they got from the owners.

I spent weeks researching somewhere for our stay in Marrakech and I decided on this based on the reviews if you are looking at this and contemplating this against another riad just book it I GURANTEE you will not be dissapointed.

I do now believe that our time in the riad has spoiled us for any other hotel we ever visit - if only Giorgina and Massimo ran more hotels :-)

Room Tip: They are all beautiful and wonderfully designed you will not be dissapointed whichever you chose. As...
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  • Stayed June 2014, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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870 reviews from our community

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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    5 of 5 stars
  • Service
    5 of 5 stars
  • Value
    5 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (86)
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English first
Boston, Massachusetts
Senior Reviewer
7 reviews 7 reviews
Reviews in 3 cities Reviews in 3 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed June 23, 2014

Wow. The place has been lovingly restored without glamour or glitz. It felt like an exotic home and Massimo and Georgina are hosts extraordinaire. I wish they ran hotels all over the world. It is a mix of beauty, design and simple elegance. Their dinners for guests are excellent and everything people say is true. One of my best hotel experiences ever and I have travelled the world!
It is also safe and a great way to engage the culture. Forget the big hotels!

Room Tip: Check the web. The pictures are accurate.
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  • Stayed June 2014, traveled solo
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Panama City, Panama
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed June 17, 2014

This riad is ran by an amazing couple who really love what they do and it shows in every aspect.
From the moment we walked in we felt at home and after being away from home for a while it felt great. Giorgina gave us plenty of helpful info about marakesh (the dos and donts) and massimo made sure i got my dose of medicine when i got sick. There is no place I would rather be if im ever in marakesh again.
A big warm thank you to Giorgina, massimo and the staff
Sandra and Meyer

  • Stayed May 2014, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
London, United Kingdom
Contributor
15 reviews 15 reviews
13 hotel reviews
Reviews in 13 cities Reviews in 13 cities
19 helpful votes 19 helpful votes
5 of 5 stars Reviewed June 16, 2014

My mother and I spent 3 nights in Riad le Clos des Arts in early June 2014 and had a wonderful time. Massimo, Giorgina and their staff made us feel completely at home while at the same time being so accommodating (especially when my Mum got food poisioning!). The space is beautifully maintained and the oils make it smell amazing. The rooftop terrace is the perfect spot for breakfast and some rest and relaxation after a day exploring. Highly recommend having dinner here at least one night too. You won't be disappointed if you stay here!

Room Tip: We stayed in the Citrine Room which is the smallest (I think). It was absolutely fine though so if y...
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  • Stayed June 2014, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Nottingham, United Kingdom
Senior Reviewer
8 reviews 8 reviews
5 hotel reviews
Reviews in 8 cities Reviews in 8 cities
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed June 15, 2014

I don't think I've read so many positive reviews of any hotel before on Trip Advisor. I've always trusted Trip Advisor in the past, trusted it this time, and was very pleased that I did. I can only echo the majority of the sentiments on here. This Riad is very, very special. It's utterly tranquil with just the burble of the courtyard fountain for company. It's astonishing how close you are to the utter melee of the city, but from only a few hundred yards away, you hear nothing of it. This is exactly my kind of place. I'm still young enough to enjoy the frenetic pace of a place like Marrakech, but old enough to want an escape from it when it suits me, and Riad le Clos des Arts is that place. As many others have stated, Giorgina and Massimo are as special as their accommodation, an utterly charming couple who float gracefully about the Riad in a calm manner, chatting quietly in little corners to their guests and taking 'service' up a notch from anything I've had the pleasure of encountering before. I've always said that you can't teach folk to be courteous and caring, you can always see through such people with ease, Giorgina and Massimo weren't trained to be engaging and thoughtful, they were born that way and they genuinely care about their guests. It was honestly a faultless experience.

  • Stayed June 2014, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Zurich, Switzerland
Reviewer
5 reviews 5 reviews
Reviews in 2 cities Reviews in 2 cities
5 of 5 stars Reviewed June 15, 2014

Willing to visit Marrakech, with my wife we went for this Riad, in between the many, through friends recommendations. It resulted being an excellent choice: have been warmly welcomed by the owners, which showed further being attentive to any need, flexible in providing assistance when required, always available. Moreover, you clearly perceive staff is carefully selected to provide a polite and effective service.
Location is great inside, would say quintessential, tasty and tidy, and perfectly located in town for visiting.
At times Marrakech might be demanding, therefore turning a couple of corners and dive into a cosy calmness makes a pleasant difference.
Dining on the beautiful terrace or in the courtyard is a refined pleasure, local cuisine is nicely proposed.
As initiatives we have been proposed a tourist guide an wellness treatments, both proved being great, very good value for money, likewise everything we got through this highly recommendable pick.

Room Tip: First floor, adds the extra bit, though not essential.
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  • Stayed June 2014, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Fort Lauderdale, Florida
Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed June 7, 2014 via mobile

Yes it is all true. Every review that speaks of how peaceful, how beautiful, how amazing this riad is tells the same story that my partner and I experienced during our 3 night stay at the luxurious Riad le Clos des Arts. That is why I would like to try to share our story to hopefully shed new and informative light of our unforgettable trip to this magical place.

First let me start off by telling you that as a gay couple traveling to Marrakech we knew that we would have to be careful of where we booked our stay since we had heard stories of couples being turned away at the midnight hour b/c of riad owners not comfortable with 2 men sharing 1 bed. We emailed to make sure they were ok with our arrangement and I was told, "the minute you walk through our door we want you to be able to be yourself and be comfortable. When you walk outside you must be careful." We as savvy travelers already knew the precaution we must take undergoing an Islamic country and always practice cultural competence when abroad. So I booked it with great anticipation (as you should too my fellow gay travelers :).

The most important thing I took away from our stay here is in 1 word: SERVICE. The service is top-notch, 5 star, ultra luxury. There isn't anything you could want that they could not get for you. If you need a spa day, they take care of it for you. Need wine with dinner, they make it happen. Would like a tour, it will be arranged. Not once did we lift our luggage as it is worth noting & highly recommended that you should pay for the airport shuttle to/from the airport. I pity those who did not!

All of this incredible service stems from the fact that when you book at the riad you are not booking into a chain-based hotel with well over 200 guests but instead you are booking a private guesthouse of 7-8 rooms where a staff is always present to cater to your every need. Yes you will live like a king for your duration, we certainly did. Which also leads me to the next *must do* while you are there. The food....

On our trip we also went to Norway and Spain and I can honestly say the best food we ate throughout the entire trip was in Marrakech and the riad has a lot to do with it. Based on previous reviews we booked a dinner there for our first night just to see what is was all about. The second day we raved to Massimo how amazing it was & he actually told us, "the food here is incredible but you should try to eat out at least one night to see what else is out there." By the end of the second day we knew we would be eating back at the riad on our last night. In fact, we watched from the street one of the riad's employees buying and carrying all of the wonderful, fresh ingredients for the night's meal back to the house. I can not stress how fresh and delicious everything tasted.

To put in perspective before our meal the first night we were asked about our dietary concerns, what we like what we don't eat etc. We were served a chicken and preserved lemon tajine (think slow cooked) dish that was out of this world. We asked Giorgina about how it was prepared and she told us that "2 nights before we arrived they killed a chicken for us and had used their aged preserved lemon stock especially for this dish." Apparently they have 6month preserved lemon, 1 year, 5 year etc. already to go at the riad. I'm telling you the chicken was extraordinary. Poor chicken but happy me...

This is a testament to what happens when you stay at a small family-run type establishment. The service, the attention to detail is everything. I'm sorry but no one ever killed a chicken for me at a Hilton. It is worth the price b/c you are not just getting a meal but an experience. The candlelit tables with rose petals, the soft desert breeze all punctuated with the hauntingly beautiful sound of the call to prayer made for a lifetime memory that I am so blessed to have had. Just wait until you step into the riad and the smell of all day cooked food wafts to your senses, only then will you truly know that you made the right decision.

You may read all about how comfortable and stylish the rooms are- as they all are true. Let me just say this, we are south Florida boys who are very accustomed to sleeping in A/C. Even though it does get cooler at night we were still a little worried about the sleeping arrangements. No worries needed as their A/C blasted us with the much needed frigid air that we are used to. Sleeping there was heavenly. Also a side note it was so quiet in our room that we did not hear the 5am call to prayer like I thought we would. We stayed in Turquoise so if you can get that room - do it.

Marrakech is crazy people and after a long, hot, tired day of dealing with the madness there is no place I rather call home than the Riad le Clos des Arts. It actually made the trip for us! As we look back at our time in Marrakech, Giorgina, Massimo and the staff at Clos des Arts will forever be with us. It is that good people, seriously. Thank you everyone for making our trip once in a lifetime!!!



Stayed May 2014, traveled as a couple
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Riad le Clos des Arts

Address: Riad Zitoune Jdid, Derb Tbib 50 | Near Dar Si Said and Bahia Palace, Marrakech 40000, Morocco
Phone Number:
Location: Morocco > Marrakech-Tensift-El Haouz Region > Marrakech
Amenities:
Free Breakfast Free High Speed Internet ( Wi-Fi ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool
Hotel Style:
#3 Family Hotel in Marrakech
#3 Romantic Hotel in Marrakech
#14 Business Hotel in Marrakech
Price Range (Based on Average Rates): $$
Official Description (provided by the hotel):
In a narrow street of the Medina of Marrakech come and discover Riad le Clos des Arts: a charming Arab house renovated in pure Moresque style. Be seduced by this fascinating oriental atmosphere, be tempted by the authenticity of traditional Moroccan flavours, be refreshed by a plunge into the small pool on the terrace.The riad offers 4 suites and 2 rooms, all with ensuite bathrooms and the possibility to have dinner on order. ... more   less 
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Also Known As:
Riad Le Clos Des Arts Hotel Marrakech

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