I travelled to the Riad for a few days at the end of June, with my husband, for a romantic getaway. Prior to our arrival, Massimo, the owner, contacted me directly to see if I would like him to arrange a transfer-the rate was very reasonable and we agreed. We were also asked if we wanted an evening meal the first night we arrived. Once again, extremely reasonably priced. This made us think that the customer service was something exceptional-and we were delighted to find a professional, helpful taxi driver waiting for us when we arrived. Moreover, Massimo himself, met us at the car park local to the Riad and escorted us back pointing out local landmarks so we would not get lost. When we arrived at the Riad we met Massimo's lovely wife Giorgina who was gracious in welcoming us with mint tea. Massimo and Giorgina provided us with a helpful map and an introduction to Marrakech which was very informative.
As agreed we ate at the Riad and the food was fantastic-we ate again a couple of nights later and, again, the food was exceptional. The breakfasts were wonderful-fresh, filling-the staff very friendly and helpful. So, the food, the service and the Riad itself are better than 5*. It was my birthday whilst I was there and the generosity of the owners was something I haven't experienced before in a hotel; they presented me with stunning flowers, a delicious cake and some beautiful slippers-they were generous, warm and professional.
The Riad itself is very well located and it is a beautiful building which is hard to describe. The atmosphere is peaceful and unobtrusive-there is a calm and serene feeing throughout the rooms. It is exquisitely presented and does look like it may have fallen out of the covers of a magazine. The Riad, the owners and the staff who work there are amazing and I would not hesitate to recommend this stunning hotel to anyone thinking of going to Marrakech. Thank you for a wonderful holiday.
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