The most gorgeous self catering house I have ever rented. It far exceeded our expectations. The master suite had a jacuzzi and a steam room. It really was a breath taking villa.
The service, however, was dreadful. You need a car or at least the use of the hotel shuttle to get around. The shuttle seemed to show up when it wanted which made it tricky to plan around appointments (spa, restaurants etc). The heating didn't work on the first night and our room was freezing. The boiler would trip the circuit breakers if more than one shower was being taken at the same time. Firewood was brought to the villa at 11:30pm..... the list of complaints is endless. HOWEVER, once we settled in and pretty much everything was working, we really enjoyed the villa.
The pool area was gorgeous, the garden was large and landscaped to perfection. The kitchen was well stocked and the outdoor areas have tables and chairs.
Due to the issues we had we did recieve a refund on our first nights booking, however when we counted it up (they wouldn't put it on our cards and gave us Dirhams - when checking out ?!?!) they didn't really give us a full nights refund. It was short by about 20%
However the place really was beautiful and I would go again. I would just ensure to rent a small car as not to rely on the resort for transport and fingers crossed everything else would eventually work ok as well.
- Also Known As:
- Palmeraie Village Marrakech
- Hotel Palmeraie Village
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