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“amazing stunning clean apartments.” 5 of 5 stars
Review of Palmeraie Village Residence

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Palmeraie Village Residence
4.0 of 5 Condominium   |   Les Jardins de la Palmeraie II | Circuit de la Palmeraie, Marrakech 40000, Morocco   |  
Hotel amenities
Ranked #82 of 191 Specialty Lodging in Marrakech
London, United Kingdom
Contributor
13 reviews 13 reviews
3 hotel reviews
Reviews in 9 cities Reviews in 9 cities
8 helpful votes 8 helpful votes
“amazing stunning clean apartments.”
5 of 5 stars Reviewed July 12, 2013

i went with my family. we booked two apartments between us. they were clean. The stay was amazing. The staff extremely helpful. Only thing it was slightly far from the city center. The taxi will cost around 100 - 150 dirahms approx £13, each way.

however I did previously arrange for a free shuttle to the city with the hotel before we went. They did honor it after written proof presented.

we stayed on the ground floor apartments net to the pool. The pool was amazing and clean :) very happy.

They are sooooooo many brits there lol

  • Stayed June 2013, traveled with family
    • 5 of 5 stars Value
    • 2 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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202 reviews from our community

Traveler rating
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Rating summary
  • Sleep Quality
    3.5 of 5 stars
  • Location
    3 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3 of 5 stars
Traveler tips help you choose the right room.   Room tips (21)
Date | Rating
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  • English first
  • French first
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  • Italian first
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English first
Contributor
13 reviews 13 reviews
3 hotel reviews
Reviews in 8 cities Reviews in 8 cities
20 helpful votes 20 helpful votes
3 of 5 stars Reviewed June 13, 2013

Booked lastminute.com hol for the family. My daughter chose Marrakesh, so we thought why not.
We went in February, so it was cooler - we were v lucky, had great weather and larked about in SWIMWEAR! the village apartments are clean and basically equipped. There is an expensive shop up the road (10 min walk) which stocks everything. Staff are nice.
As it was out of season, there is not much about, but we wanted to chill and we did. Take a guided trip around town and enjoy some local customs. remember you are "on holiday" so don't be offended by people. This is another country!

Just a point tio remember, although the village is part of a massive resort - you CANNOT use the other services for free. We went to a lush pool area in the Golf part and nearly had to pay £20.00 PER PERSON (YES POUNDS!) FOR THE DAY - ER, NO! Batted my eyelashes and we got it for free. It will not be the case high season!

I would recommend for a short stay, as Self catering is pricey. But nice peope and beautiful country. fab food and we had fun!

Room Tip: pick a villa near the little pools - wish I did!
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  • Stayed February 2013, traveled with family
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
London, England, United Kingdom
Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed April 29, 2013

I was also dreading my stay here after reading the reports on here. We were supposed to stay in the Palmeraie Du Golf resort but this was fully booked. I stayed at te Palmeraie Village in February with my wife and our 2 year old daughter. We stayed in a ground floor apartment and were impressed with the space and comfort inside. 2 bedrooms, a living room, a bathroom, a toilet, a kitchen and a garden with a small patio and dining table. The apartments have a real homely feel to them and the furniture was clean, comfortable and modern. The staff were very friendly and accomodating throughout our stay - even when we checked in at midnight due to a delay!

The apartment was perfect for winding down at the end of a hectic day. On our last night we even bought some food from a local supermarket and ate our own dinner on the garden - which was great.

The only negative thing was that on the first morning of our stay, water came flooding into the bathroom from the apartment above. We had to pack our stuff and evacuate the room! We spoke to the staff who sent an engineer to the apartment immediately whilst they arranged an even better apartment for us to stay in. By the time we had finished our breakfast this was ready and they moved our belongings into the new apartment for us.

If you are after a typical 4-5 star service with concierge, room service at the snap of a finger and general pampering (eg on site salon and fine dining), I would suggest booking at the Du Golf resort.

And as another tip I would highly recommend using ZIPtransfers.com to arrange a driver to pick you up from the airport to the resort. Amazing service and a good price without the haggling!

Room Tip: If going for an apartment, go for a ground floor one near to the swimming pool!
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  • Stayed February 2013, traveled with family
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Manchester, United Kingdom
Reviewer
4 reviews 4 reviews
Reviews in 2 cities Reviews in 2 cities
6 helpful votes 6 helpful votes
2 of 5 stars Reviewed March 30, 2013

Arrived in the evening after a long days travelling-shattered and looking to relax. Had booked last minute through Expedia and had not read any reviews; just looking for a 5-star self-catering holiday in nice warm weather over Easter.

After walking through the door got a sense of dread and a feeling that we had made a big mistake. It didn't resemble anything near the quality of self-catering accommodation I have been used to in Portugal or Spain despite being told it was a five star resort.

Points
1. Check-in: ramshackle and cheap-looking reception area, staff friendly enough
2. Kitchen stove cracked (glass, so unsafe and low-rent)
3. No blinds or window coverings in kitchen, not good if on ground floor as we were)
4. Wardrobe doors falling off hinges
5. Plug sockets near bed so loose they come out of the wall when taking the plug out
6. Generally dirty, but no bugs seen
7. Bathroom door wouldn't close past halfway
8. Shower head broken and held together by gravity alone
9. Tv cabinet in master bedroom......but no TV
10. Door lock to room had clearly been pried open at some point, but only partially repaired
11. Double beds are actually two singles shoved together, and are covered in plastic undersheeting which crackle and crinkle every time you move.
12. The breakfast next morning was a complete farce and we were only able to see the funny side because we were checking-out straight afterwards. The cereal bowl doubled up as a bird bath for cheeky sparrow-type birds who had obviously learnt that the staff don't even notice them. The birds would fly in to the conservatory building as soon as the door was left open for a second, nibble on the bread on the buffet table, or jump around in the bowl of sugar-puffs. I mentioned to the staff and they took the cereal away but made no effort to keep them from coming back in, like keeping one of the doors closed. Myself and another guest managed to evict one of the birds only to see them come straight back in again and head straight for the buffet table. Apart from this I asked for something cooked and was offered an omelette- tasty enough!

After breakfast walked to the managers office and told him we would be moving to the Hotel du Golf within the hour and asked him to liaise accordingly. He made a half-hearted attempt at offering an upgrade but we were determined to leave. He then told us the apartments are owned privately and that they would feedback the information to the owner, but they have had difficulty getting control over maintenance, upkeep etc.

When checking in to the Hotel du Golf it was clear they were used to disgruntled Residence guests defecting mid-stay! Now very happy at the Hotel du Golf from where I am writing this review.

Room Tip: If you must stay ensure you get an apartment close to the repetition. If you don't mind missing...
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  • Stayed March 2013, traveled with family
    • 2 of 5 stars Value
    • 1 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
london
Senior Contributor
21 reviews 21 reviews
6 hotel reviews
Reviews in 15 cities Reviews in 15 cities
14 helpful votes 14 helpful votes
5 of 5 stars Reviewed March 15, 2013

my friend booked the villas here and after reading the reviews i was absolutely crapping it. However, when we got there it was absolutely amazing. The staff were great, check in was good, villa was spotless, swimming pool was clean. Cleaning and change of towels was also done daily. However, we did notice that the villas were about 5% occupied and that the bad reviews were of the apartments. However, it takes 20 minutes to get to the city centre but as we split it between 6 of us it cost 150 dirhams up till midnight in a 7 seater and 200 after that so it works out about £3 each. All in all had a brilliant holiday..

Room Tip: definitely spend the extra and get the villa
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  • Stayed February 2013, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Southampton UK
Contributor
16 reviews 16 reviews
10 hotel reviews
Reviews in 11 cities Reviews in 11 cities
16 helpful votes 16 helpful votes
1 of 5 stars Reviewed January 15, 2013

Well... Where can I start. We booked this self catering accomodation on the travel republic website, where the property is marketed as good quality, four star with fabulous pictures showing modern, funky decor and picturesque pools and surroundings.

Frankly, it's all lies.

We arrived at our apartment to be told that only one of the pools was open and if we wanted to eat after 6pm, we would have to go to the Golf Palace (10 mins drive away). This was a minor issue as once we were shown to our apartment and left there by the porters, we coulted no less than 13 dead cockroaches under the furniture, around the toilets, in the showers and in the kitchen. There were liquid stains down the bed head boards and curly pubic hairs on the pillows. Underneath the furniture in the living room area was thick with dirt and there were previous 'prisoners' items of rubbish - suitcase labels, tickets, receipts etc all under the chairs. Spiders nests present in the wood carvings on the roof and furniture which was generally shabby.

You have to bear in mind that hot countries such as Morocco are always prone to bugs and general nasties but please trust me on this - I am an experienced traveller and this issue was more to do with the fact that the standards of cleanliness at this property are so poor. Unfortunately, all the cockroaches we saw were dead, so ask yourself what did they die of..... and why had they all been left on the floor in the apartment...?!!!!

I complained to the manager who was rather indifferent but offered to move us to another apartment (2 bedroom)... He acted as if we should be eternally grateful for the additional space however upon closer inspection this room was just as disgusting as the first. The electric shutters were broken, and when we pulled out the double bed we found no less than 11 dead cockroaches right behind the head board...!!

Please do not think I am exaggerating in any way... I am absolutely not, and I have attached photos below which I took.

We simply could not stay in this property for obvious reasons, so incurred significant costs in moving to another hotel....... Bear in mind TRAVEL REPUBLIC could not have been more disinterested when presented with these photos and a formal complaint.

Room Tip: Don't - Book the Holiday Inn Palmerai (Hotel Du Golf) instead - It's beautiful.
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  • Stayed November 2012, traveled as a couple
    • 1 of 5 stars Value
    • 1 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Berkshire
Top Contributor
99 reviews 99 reviews
38 hotel reviews
Reviews in 57 cities Reviews in 57 cities
93 helpful votes 93 helpful votes
2 of 5 stars Reviewed January 15, 2013

It is a shame to rate this accommodation as poor, but it is not average. The good news was that despite expecting the worse I did not see a creepy crawly in the apartment. We had to move after the first night as the heating wasn't working, and you need that in Jan. They did offer for us to move straight away, but we hoped they would fix it the next day, but they couldn't. They did provide one heater. The rooms are very dark, even with the blinds open. There was enough cutlery and plates, but not glasses. Big fridge/freezer. No plug in the kitchen sink. Lid of toilet seats might not be attached! Curtains needed re-hanging. Furniture grubby, in fact coffee table in lounge had carving in the wood and this was full of crumbs etc, quite off putting.Bedding/towels (bit grey) are changed if you stay over 4 days (I think it was 4) and they clean rooms, but not kitchen. You need to provide washing up liquid,tea towel and dishcloth etc. Shop is withing walking distance, but you need to be fit as it is quite a long way. Don't plan to walk back with heavy bags. Swimming pool area quite nice, but no cushions on sunbeds and no pool towels as far we could see. It would be very easy to make this a very nice place, but they need to invest some money, do some spring cleaning!!!! Driving is NOT recommended!!! Didn't eat here, had a meal in the restaurant by the shops, not bad. Free wifi in reception, not room. TV has lots of channels, safe, iron & board, Hot water, but it does run out if too much used. Beds comfortable. If you need fresh air at night you need to open the roller blinds a fraction, and then leave the patio doors open a little. If you leave the blinds and the doors open any more than this you may get unwelcome visitors in.

Room Tip: We stayed in F3 block room 618 which was near the pool and restaurant. Reception was also within ea...
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  • Stayed January 2013, traveled with family
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Palmeraie Village Residence

Address: Les Jardins de la Palmeraie II | Circuit de la Palmeraie, Marrakech 40000, Morocco
Location: Morocco > Marrakech-Tensift-El Haouz Region > Marrakech
Amenities:
Bar / Lounge Business Center with Internet Access Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #82 of 191 Specialty Lodging in Marrakech
Price Range (Based on Average Rates): $
Hotel Class:4 star — Palmeraie Village Residence 4*
Number of rooms: 300
Reservation Options:
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Also Known As:
Palmeraie Village Marrakech
Hotel Palmeraie Village

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