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“Dirty, unsafe and misleading” 1 of 5 stars
Review of Palmeraie Village Residence

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Palmeraie Village Residence
4.0 of 5 Condominium   |   Les Jardins de la Palmeraie II | Circuit de la Palmeraie, Marrakech 40000, Morocco   |  
Hotel amenities
Ranked #83 of 190 Specialty Lodging in Marrakech
Hertfordshire
1 review
5 helpful votes 5 helpful votes
“Dirty, unsafe and misleading”
1 of 5 stars Reviewed September 30, 2012

Our advice would be to steer clear of Palmeraie Village. It is absolutely filthy, for example if you walked bare foot through the apartment the soles of your feet would turn black from the dirty floors. There were blood stains on the mattress, which had no sheets. It was very dangerous at night as there is no lighting. You also have to keep your shutters down at all times whilst away from the apartment and at night, we were informed due to burglaries.

There is currently building works next to the pool and in some places at the hotel so quite noisy. You will find there are lots of locals at the pool so don’t count on sun bed, particularly during the weekend. They are currently re-grouting the sides of the pool, which they don’t close, so the water is quite unclean as it spills into it.

The hotel is not a few minutes away and you wait on average an hour for the company’s shuttle, if you are willing to put your life at risk. If not, there are taxis available at a very high cost. The shuttle is extremely hazardous. No seat belts, the door swings open whilst driving along, which they try to tie shut with a piece of string but it doesn’t work, the suspension has gone, there is no horn and lastly it is a health hazard – disgustingly filthy to the point it marked our clothes.
There is actually only one restaurant open at the village not 2 and only 3 at the hotel not 5. Not much choice of food. And food cannot be delivered to your apartment in the village as stated in their brochure.

There is no Hollywood Bowl at the hotel as advertised. They should really update their pictures, as the place is very run down and it appears a lot different in person. I was quite shocked.

We did make complaint on the first day and arranged numerous appointments then onwards to see numerous managers. We waited hours at times and was often told that the manager had gone and was now not available or was not actually in. We finally managed to speak with the manager of the village on our second to last day, which we believe only decided to see us then as we were about to go home. He shrugged us off and said he couldn’t do anything as we was going home the next day. He did however say he would look at our complaint and email me. I have received no emails as of yet. The way in which we were dealt with was unacceptable and no one should have to endure that kind of treatment. We really advise people to think twice about booking here.

Marrakech itself is a lovely place, but not much to do. We would advise people to stay a maximum of 2 days.

Room Tip: Stay at another hotel altogether.
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  • Stayed September 2012, traveled as a couple
    • 1 of 5 stars Value
    • 1 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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203 reviews from our community

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Rating summary
  • Sleep Quality
    3.5 of 5 stars
  • Location
    3 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3 of 5 stars
Traveler tips help you choose the right room.   Room tips (21)
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English first
London, United Kingdom
Senior Contributor
32 reviews 32 reviews
9 hotel reviews
Reviews in 19 cities Reviews in 19 cities
17 helpful votes 17 helpful votes
5 of 5 stars Reviewed August 25, 2012

I recently stayed here in a group of 6 adults (3 couples) and had a fantastic 3 double bedroom apartment. It was beautifully decorated in a traditional Moroccan style with decent sized rooms and very powerful air conditioning which was a God send! I stayed in the master bedroom which was enormous with a comfy bed, tv, walk in wardrobe and en suite bathroom with bath and shower. There was a large indoor living area with comfy seating (including a fold out sofa bed) and a tv with American movie channels and BBC News 24. There was a good size kitchen with enough pots and pans to make simple meals. We had a large outside balcony (we were on the first floor) with seating, tables and shelter from the sun. The promotional photos provided by the Palmeraie were surprisingly accurate!

From our block it was a 5min walk to the pool and 5mins to reception for taxis and shuttle bus to sister hotel. La Pergola pool is huge and quiet. Unfortunately the poolside bar has closed and looked like it had been closed for quite some time but there are lots of sun loungers and parasols. Les Jardins is the other pool which is much more child friendly as it's shallower and has a poolside bar. This bar is quite pricey if you want to drink beer (Flag 40dhm, Casablanca 60dhm which is approximately £3.50 and £5 for small bottles).

Some reviews on here really slate the quality of service but when we had a problem they were really efficient. Our fuse blew in the apartment causing all the electricity to stop working. I reported it to Reception and they sent someone round who fixed it and showed is what to do if it happened again. One of our party also lost the key to the apartment (oops!) and Reception radioed a member of staff who literally came running across the complex to let us in. Of course we gave him a grateful tip!!

There is a free shuttle bus to the larger sister hotel. If you call Reception and tell them you want to go there they call a driver and can give you an expected departure time (usually only 10-20mins) or you can turn up at Reception and wait there (with the free WiFi). It's a 10min drive to the other hotel where there are lots of restaurants, a lovely bar, traditional mint tea with a tea server, and an incredible pool which is available for you to use. They also provide a free shuttle to the centre of Marrakesh (15min drive) which we took into town but it finishes at 11pm so we took a taxi back to the Palmeraie after dinner which costs about 200dhm for 6 of us (approximately £18).

We went in August in the middle of Ramadan. Lots of places are closed but there were enough restaurants etc to feed us for a week. Morocco is a predominantly Muslim country so alcohol doesn't flow as freely or a cheaply as in the UK. We thought ahead and bought alcohol at Duty Free before we boarded the plane. You can buy alcohol in restaurants but it's incredibly expensive so we mainly drank in the apartment before going out. My main criticism is there isn't a shop on the premises but we found a fab taxi driver who took us to the local supermarket and waited whilst did our shop and drove us right back to the door of our apartment (despite some others comments on here the taxis can drive to the apartments). The driver even followed me and my friends round the supermarket and pointed out things we might like e.g. Earl grey tea and chocolate!! He helped us pack our shopping and even pushed our trolley. It was lovely if a bit weird...! For this he charged us a total of 200dhm (approximately £18). When we ran out of alcohol the taxi driver took us to a special alcohol shop which was basically a cash and carry place. You need to take your passport with you.

Finally, BUGS. You will get bugs anywhere that is hot. Don't leave crumbs, wash your cups/plates straight after you use them and leave the air con on when you are out. We found a couple of cockroaches in our apartment but they were dead on their backs. We think they froze as we had the air con on high for the whole week. When we arrived there were a few ants on the balcony but after lunch we swept up and they didn't bother us again.

Overall a fantastic resort!

Room Tip: Ask for 1st floor so other won't be walking past you when you're sitting on your balcony. Mu...
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  • Stayed August 2012, traveled with friends
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Framingham
Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
Reviews in 6 cities Reviews in 6 cities
27 helpful votes 27 helpful votes
4 of 5 stars Reviewed July 15, 2012

I booked a 3-night stay at the Palmeraie Village after reading the reviews - both good and bad. I was traveling with a group of 10 people, including 4 children, 2 teenagers, and 4 adults, and we chose this hotel because it had apartments which could accommodate our group, was in a safe location, had restaurants on the premises, and the main concern of the kids - swimming pools.

I have traveled extensively in Africa, including 4 trips to Morocco, and the standards are different from Europe or the US. Service is slower, things that might be typical elsewhere (hair dryers, irons, plenty of toilet paper, etc.) may not be provided, and the desert environment means that there might be a few critters. If you don't speak Arabic or French, the communication is very challenging. If you're expecting to be within walking distance of what you want to see, this isn't the place for you.

But if you're a traveler who can go with the flow, embrace the adventures, and squash a bug or two, the Palmeraie Village is just fine. The apartments are fairly spacious, although the furniture placement and room size made some of the closets inaccessible. The kitchen is tiny, but we had everything we needed. We weren't cooking full meals there anyway. Breakfast was included in the price, and the restaurant beside the pool was absolutely fine. We had very nice servers, especially the man who made our omelets daily. A small tip was very much appreciated and we were greeted daily with a smile. In addition to omelets or eggs, the restaurant served fruit, pastries, cereal, orange juice, coffee, tea, and milk.

We did have some ants in our apartments and one big beetle. I'm sure we're partly to blame for leaving crumbs around. We also had a cat on the terrace but we're definitely to blame for that since we fed him a gourmet diet of roasted chicken. There isn’t daily cleaning service (although I think you can pay extra for it)…I believe they come in to clean every 3 or 4 days. This was not an issue for us. When we arrived there were no pillow cases and no towels, but a call to reception took care of that. We had a slow-draining sink but a repairman showed up before we even mentioned it. The furnishings are somewhat worn and the bed linens are not the highest quality, but we were too tired from our adventures to notice.

The swimming pools are beautiful, and there are pools in several locations throughout the complex. Most of the pool areas have separate pools of varying depths, and there were plenty of chairs and umbrellas. The grounds are well-kept, and the buildings have very nice Moroccan architectural details.

The resort is secure, with a gated entrance, and security guards placed throughout the complex especially at night. The locks to the rooms are substantial, and each sliding door to the terrace has an electronic roll-down security shutter. Each slider also has a security latch. Our apartment was on the second floor (the other half of our party had a first-floor apartment) and there were no windows – just the sliding doors, so we were not able to sleep with the windows open which was a bit of a disappointment. The air conditioning worked very well though.

The complex is located north of Marrakech and you will need a car or taxi. There were always taxis near the reception building and I think it cost 150 dirhams to take a taxi to Marrakech. The Palmeraie complex is HUGE, and you will need the map handed out at reception just to find your way to the pool and breakfast. There was a small grocery store nearby but walking anywhere in 100-degree heat is tough. We had 2 cars so we drove to the take-out restaurant near the grocery store for one dinner and ate on our terrace. We did drive to Marrakech once but decided to take taxis after that because the traffic is insane.

Considering the price and the amenities, we would stay at the Palmeraie Village again.

Room Tip: Ask for a room near the entrance gate by the reception building, and close to the breakfast restaura...
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  • Stayed July 2012, traveled with family
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 8
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Evesham, United Kingdom
1 review
5 helpful votes 5 helpful votes
1 of 5 stars Reviewed May 20, 2012

AWFUL PLACE TO STAY - DONT LET THE BEAUTIFUL PHOTO'S FOOL YOU :

1. The staff in reception were very unhelpful.
2. The cleanliness of the apartment was poor. We had cockroaches every other day throughout the apartment.
3. Furniture was old and stained and broken.
4. Uncomfortable beds
5. No double bed
6. Lack of privacy - especially when sitting outside on patio - other customers walk freely past where you sit outside and past bedroom windows (with children and dogs).
7. They don’t let taxi's into the village, (which is very big and a long walk from the entrance). This was a big problem when bringing food shopping and heavy water back to the apartment, or when going for a meal out wearing healed shoes as the paving stones are very uneven. Also a problem when returning and it is dark.
8. Very bad smell coming from the drains in the toilet and bathroom.
9. Broken external security blinds (broke twice during our stay).
10. Noise from residents on upper floor.
11. No hand rails in bathroom - fell over
12. One of the outside patio lights was broken.
13. No security blinds or curtains in the kitchen.
14. The swimming pool was dirty - could see the dirt on the bottom of the pool.
15. Toilet facilities by pool were very poor - dirty, smelly, no toilet paper and didn’t lock properly. No signage, didn’t realise the toilets were there to start with.
16. Our booking papers said that there was a business centre at the Palmaraie Village but we had to go to the Golf Palace. Once here the equipment didn’t work and the staff were unhelpful. There was no one in charge, we had to keep going to reception for help.
17. Poor location ( dangerous area very close by).
18. Taxis too expensive.
19. Can only use the hotel taxis as its too far from the centre to pick up any other taxis.

  • Stayed April 2012, traveled with family
    • 1 of 5 stars Value
    • 1 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Moose Jaw, Canada
Senior Reviewer
8 reviews 8 reviews
5 hotel reviews
Reviews in 5 cities Reviews in 5 cities
20 helpful votes 20 helpful votes
2 of 5 stars Reviewed April 21, 2012

We spent 5 nights in a 3 bedroom unit in building D2. The unit we rented was on the main floor. Although the unit we stayed in was nice It was not very clean and there were lots of ants in our kitchen. The kitchen was not well equipped and what was there was not in good shape . We had a chronic problem with a strong sewer smell and although they sent someone to check it out there wasn't anything he could do except adjust the vent in the bathroom which did nothing. I found it amusing that the cleaning staff would not give us any more toilet paper because they only come in half way through your stay and our time wasn't up yet. Except for one very accommodating young fellow working an evening shift I found the attitude of the reception staff very apathetic. The grounds are beautiful and I agree with other reviews that this place has great potential. It really is about the little things that make a great place to stay. I have been looking at other places on trip advisor and would definitely try something else if I were to come back.

Room Tip: We asked for a ground floor because we had two small children and thought it would be better for the...
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  • Stayed April 2012, traveled with family
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
London, United Kingdom
1 review
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed April 18, 2012

Palemeraie Village 8-16 April 2012

I hope that this (below) helps in one way or the other. If it sounds like I am complaining in places it is more that I am trying to give genuine feedback - you have to remember "TIA - This is Africa!" so there will always be things that done work 100% as they should. We had a great time, were very happy with the apartment, location and golf courses.

Le Palmeraie is a large estate just on the outskirts of Marrakech that is full of villas, holiday complexes, hotels and a 27 hole golf course. We arranged with the travel company we booked the accommodation with (Golfbreaks.com – I would highly recommend them) for a taxi/minibus to meet us at the airport as we had a lot of luggage, golf clubs etc. and didn’t want to be beholden to the local taxis who can range between excellent and dreadful depending on who you get. The journey from the airport to the Le Palmeraie is 25-45 minutes depending on what time of the day and day you travel.

We were delivered to the reception office of the Palmeraie Village where check in went smoothly. Both men at reception spoke English which was a pleasant surprise as we had been told that most don’t. A mini-bus then took us from reception to our 3 bedroom apartment to save us having to drag our suitcases and golf clubs etc. We stayed in block F5 which I would recommend as it was a 3 minute walk to the pool and reception but far enough away to be quiet. Any of the “F” blocks would have done. If you want to be right next to the pool I would ask for an apartment in the “E” blocks.

The apartment was very spacious with 3 double bedrooms. The main bedroom is en-suite and there is a separate showeroom for the other two bedrooms plus a separate cloakroom. The 2 separate bedrooms were set up as doubles but could become twins in necessary. The sofa in the living room was also a sofa-bed. 2 of the bedrooms had TV’s that had BBC World Service and a US Movie Chanel that showed English films. Most of the other channels were a mixture of French and Arabic. There is also a TV in the sitting area but no DVD or Hi-Fi. The equipment in the kitchen was adequate although don’t expect to cook anything exotic. There was no washing machine which would have been useful with 2 teenagers in tow. I understand that a lot of the apartments are private and rented out and that equipment can vary so maybe we were just unlucky. There were large balconies on 2 sides with tables and chairs but no sun beds. Overall we were very happy with the accommodation in terms of location, layout, cleanliness etc. We were there a week and a maid came halfway through to clean and change the linen towels etc. I understand that you can pay extra for a more regular service if u want. There is no Wi-Fi in the apartment but free Wi-Fi around the pool and at reception.

The swimming pool has 2 pools both large but one intended for children although it is too deep to be called a child’s pool in a traditional sense (it was about 3ft deep throughout). They were surrounded by sun beds and umbrellas and there is a restaurant/bar alongside that is open all day and serves good if simple food (Spaghetti Bolognese, Pizza, Steak and Chips, Salads etc.). You have to take your own towels to the pool. As said above there is free Wi-Fi at the pool/restaurant.

There is no supermarket on site but one about a 10 minute walk away (Turn left out of the Village and walk towards the main road) that also has an up-market kebab shop that serves kebabs, pizzas, grilled chickens (that you can take away), fresh fruit juices, pastries. If you ask the shuttle bus driver he will drop you off and pick you up 10-15 minutes later (agree how long with him) which is useful and saves you having to carry water and groceries all the way back. I would also recommend that you tip the drivers (there were 2 that rotated in our week) 50-100 dirhams (£4-8) the first time as it gets their attention and makes them happy to do anything. After than we tipped 20 dirhams each time(£1.50) if we had the change if not we didn’t.

We had breakfast at the Palmeraie Golf Palace hotel included in our package and there is a mini-bus that runs each all day back and forth between the Village and the hotel. It is too far to walk (45 minutes) and don’t be tempted to take one of the taxis that hang around reception unless you agree a fee before-hand (this is crucial in every taxi you get into in Marrakech), they shouldn’t charge you more than 50 dirhams. If you are taking the mini bus, ask at reception (in the Village) or the concierge (at the hotel) to “call for the shuttle bus” otherwise you could wait up to half an hour. Whenever the shuttle bus was called it turned up within 10 minutes. Breakfast at the hotel was good and was either by the pool or inside depending on the weather. There is a buffet and also a couple of chefs who will cook you omlettes, crepes, fried eggs on request. All of the staff understood/spoke English or schoolboy French.

Golf

We played 2 rounds at the Le Palmeraie Golf course which has 3 loops of 9. One of the loops you need buggies for as it is not adjacent to the other two loops (this is the best of the 3 loops). It is a very pleasant golf course with a lot of water hazards and palm trees and no worse than many courses you play on the Costa del Sol and much better value. We had caddies both times we played (about £10) who varied from clueless to very good. The only gripe I would have is that some of the bunkers are short of sand and they had no Stroke savers available. We were a two ball and were paired up both times we played. Our other round was at Al Maarden Golf Club which is about 20 minutes away from Le Palmeraie and designed by Kyle Phillips and has only recently been opened. It is a fantastic course that offers great views of the Atlas mountains. I would recommend it to anyone playing in Marrakech. The caddies we had here were excellent and the clubhouse was a great place to have a drink and eat in after playing.

D H-J

  • Stayed April 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
New York City, New York
Senior Contributor
29 reviews 29 reviews
10 hotel reviews
Reviews in 16 cities Reviews in 16 cities
34 helpful votes 34 helpful votes
3 of 5 stars Reviewed April 5, 2012

This hotel has great potential. The grounds are lovely and the apartments are laid out very nicely with great views and a wonderful wrap-around terrace. The problem is in the details.

First the basics: (1) When we got there, the telephone was broken. It took asking them 3 times to send someone over to fix it, and that didn't happen until the following day. Because it is so spread out, you have to request a ride to reception or other areas of the grounds. If you don't have a phone, you're stuck. (2) We had reserved a 3 bedroom / 2.5 bathroom apartment for 5 guests. They had stocked one bathroom with 2 towels and 2 rolls of toilet paper. They only send a cleaning person every 4 days, so they never refreshed any of our supplies. (3) Ants. There are ants in the bathrooms. My sister watched as a number of them dragged a dead insect carcass over to a crack in the wall while she was in one of the bathrooms. (4) Kitchen cleanliness -- the coffee machine water reservoir was stained, and the electric hot pot to heat water had an exposed rusted heating element. (5) One of the sliding door locks was broken so we couldn't lock our doors at night.

Beyond those basics, hotels.com advertised that they had in-room high-speed WIFI which turned out to be completely incorrect. They have spotty WIFI in the reception area and around the pools. The reception WIFI was so slow, it was unusable. The poolside WIFI was faster and more consistent but still went in and out.

The location is outside Marrakesh, and the signage on the resort grounds is confusing. We got a very competitive rate, but were I to do it again, I would pick a place in Gueliz. Much more convenient.

Lastly, if the hotel was interested in improving, I'd be happier. But when we calmly provided some feedback at the end of our stay, not only did they not apologize at all, they seemed bored.

  • Stayed April 2012, traveled with family
    • 3 of 5 stars Value
    • 2 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Palmeraie Village Residence

Address: Les Jardins de la Palmeraie II | Circuit de la Palmeraie, Marrakech 40000, Morocco
Location: Morocco > Marrakech-Tensift-El Haouz Region > Marrakech
Amenities:
Bar / Lounge Business Center with Internet Access Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #83 of 190 Specialty Lodging in Marrakech
Price Range (Based on Average Rates): $
Hotel Class:4 star — Palmeraie Village Residence 4*
Number of rooms: 300
Reservation Options:
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Also Known As:
Palmeraie Village Marrakech
Hotel Palmeraie Village

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