Our advice would be to steer clear of Palmeraie Village. It is absolutely filthy, for example if you walked bare foot through the apartment the soles of your feet would turn black from the dirty floors. There were blood stains on the mattress, which had no sheets. It was very dangerous at night as there is no lighting. You also have to keep your shutters down at all times whilst away from the apartment and at night, we were informed due to burglaries.
There is currently building works next to the pool and in some places at the hotel so quite noisy. You will find there are lots of locals at the pool so don’t count on sun bed, particularly during the weekend. They are currently re-grouting the sides of the pool, which they don’t close, so the water is quite unclean as it spills into it.
The hotel is not a few minutes away and you wait on average an hour for the company’s shuttle, if you are willing to put your life at risk. If not, there are taxis available at a very high cost. The shuttle is extremely hazardous. No seat belts, the door swings open whilst driving along, which they try to tie shut with a piece of string but it doesn’t work, the suspension has gone, there is no horn and lastly it is a health hazard – disgustingly filthy to the point it marked our clothes.
There is actually only one restaurant open at the village not 2 and only 3 at the hotel not 5. Not much choice of food. And food cannot be delivered to your apartment in the village as stated in their brochure.
There is no Hollywood Bowl at the hotel as advertised. They should really update their pictures, as the place is very run down and it appears a lot different in person. I was quite shocked.
We did make complaint on the first day and arranged numerous appointments then onwards to see numerous managers. We waited hours at times and was often told that the manager had gone and was now not available or was not actually in. We finally managed to speak with the manager of the village on our second to last day, which we believe only decided to see us then as we were about to go home. He shrugged us off and said he couldn’t do anything as we was going home the next day. He did however say he would look at our complaint and email me. I have received no emails as of yet. The way in which we were dealt with was unacceptable and no one should have to endure that kind of treatment. We really advise people to think twice about booking here.
Marrakech itself is a lovely place, but not much to do. We would advise people to stay a maximum of 2 days.
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- Also Known As:
- Palmeraie Village Marrakech
- Hotel Palmeraie Village