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“Considering other reviews, very pleasantly surprised!” 3 of 5 stars
Review of Riad Rahba Marrakech

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Riad Rahba Marrakech
53 Rue Rahba Lakdema | Biyaddine, Marrakech, Morocco   |  
Hotel amenities
Ranked #450 of 461 hotels in Marrakech
UK
Senior Reviewer
10 reviews 10 reviews
4 hotel reviews
Reviews in 6 cities Reviews in 6 cities
29 helpful votes 29 helpful votes
“Considering other reviews, very pleasantly surprised!”
3 of 5 stars Reviewed April 7, 2009

After 9 hours on a train, and dragging my parents in tow, i was very nervous about what i might find at the apparently awful Riad Rahba...however, for the price (£11 B+B each per night) i couldn't have been happier. The staff, perhaps keen to rectify past mistakes, were very insistant in ensuring that i knew that the deposit had been paid and that i was clear on the remainder i owed. Whilst we were signing in and paying up we were served mint tea, and generally made to feel very comfortable. The main staff with good english were so friendly, and the rooms were comfy. Though the deco was more than a little tired. And the hot water could be tempermental!

As with other reviews, the main issue was the noise, but this was down to inconsiderate fellow guests, rather than the owners. Overall, i found this a pleasant enough budget hotel, in a wicked location.

  • Stayed April 2009
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service
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48 people have reviewed this hotel

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    2.5 of 5 stars
  • Rooms
    2 of 5 stars
  • Service
    2.5 of 5 stars
  • Value
    2.5 of 5 stars
  • Cleanliness
    2 of 5 stars
Traveler tips help you choose the right room.   Room Tips
Date | Rating
  • English first
  • French first
  • German first
  • Italian first
  • Portuguese first
  • Spanish first
  • Any
English first
Home!
1 review
1 of 5 stars Reviewed July 9, 2008

I was supposed to stay for 4 nights but we ended up staying just for a night!

When we arrived, same as all others, we had to pay the full price because they act like they didnt know what the deposit was!

Inside the room, there’s a so-called fan, but with 45C, u can imagine how hot we were (esp. we just walked from the square!) no hot water but we obviously didn’t need. The room was so so so so so hot and there’s a window, but don’t think any1 would open it up if u experienced what we had!

We were 2 girls, and when both of us were in bed talking after shower, my friend suddenly covered herself up with the blanket and screamed because she saw a man outside the window looking @ us! Not sure who he was as she could only see a shadow! But def. a man! And we heard a knock on the door! When we asked whos that, nobody answered! After 15-30 mins, another knock! Again, nobody answered when we asked! We were so scared that we didn’t dare to sleep the whole night!!!

The next morning we asked the staff for refund and each of them giving different excuses to us! 1 said the manager is not in town, the other said he wl come back @ noon! And when we told them what happened, they said some other guests complained we’re too noisy so knocked on the door! but we weren’t noisy! And even if we were, couldn’t he tell us through the door instead of standing there looking @ us and kept on knocking!?!

As expected, no refund was given back to us and would like to point out when we gave them back the key, the staff started to giggle! Like they knew what happened!

Terrible experience! We then changed to a 5-star and although its extremely pricey, cant compare with this place!! Would not recommend this place to anybody!

  • Liked — nothing
  • Disliked — everything
  • Stayed June 2008, traveled with friends
    • 1 of 5 stars Value
    • 2 of 5 stars Location
    • 1 of 5 stars Check in / front desk
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
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Bonn
1 review
3 of 5 stars Reviewed March 25, 2008

We had 2 double rooms for 1 week. Each 30 MAD for two persons a day. Nicely furnished. Friendly service - dont forget tips.
Often noise in the night - depending on other guests. We had an ear protetion with us.
The bill was correct. The whole price of your stay has to be payed at the first day. Be aware that you have to pay for each luggage piece that your are leaving in the hotel at your day of departure. We remined two days before our arrival (in French) our booking details.
Minor problems were: little space, bathroom locking not working, no cleaning of the rooms between our stay (tip?), light above the mirror not working, no dust bin, window only to the inner yard (what means on the other hand no street noise), smal continental breakfeast, had to ask for new towels and toilet paper.
We would come again, as it is a fair price, for which no further comfort can be expected in a budget hotel in the center of Marrakesh.

Stayed March 2008
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London
1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed July 8, 2007

I have travelled a lot in Morocco and I love people there and their warm welcoming. I must say this is not the case in this riad. The receptionist is not nice and welcoming and although we booked our room two months ago, no twin room were available because he did not had anymore for a saturday night. So, what's the point of booking then? We arrived in our room and I am not fussy with the room but I mean they could have cleaned it and there were some empty bottles of coke and water on the floor and the bathroom's bin was still full of garbage.
So this was not a pleasing experience and it was even worst to see the hotel manager on the next morning not greeting us or even say goodbye because we booked for only one night (thank god for that) and that we were staying elsewhere for two other nights (originally booked two months ago as well). So that's not really nice from him to react like that as this guy does not offer a very pleasing experience and even if you don't expect a lot for this price, there are many places much nicer in Marrakech. I will definitely never come back to this riad again in my life.

  • Liked — Breakfast is ok
  • Disliked — everything else
  • Stayed July 2007, traveled with friends
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 1 of 5 stars Check in / front desk
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cádiz
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
4 helpful votes 4 helpful votes
2 of 5 stars Reviewed April 18, 2007

I booked my holidays in Marrakech two months before arriving, by their web site. They took my booking fee and didn't include it in the price (that is definitely not fair and not at all normal). A double room with private bathroom costed 45€ per night, for which I thought I would have something much better than the room I actually found.
The first room they gave us was near the stairs and on a first floor to the street (awful noise), and THE BATHROOM DIDN'T HAVE ANY WALL NOR DOOR! You could lie down on the bed and contemplate the smelly wc ( because the room was awfully smelly).
Then we complained and they put us into another one which was a bit better. Non of the two rooms had hot water (not the entire riad, although it was cold and rainy), but just because the management didn't want to switch it on. We asked for hot water 4 times and we were totally ignored.
you had to ask for the toilet paper too, and they didn't have anything for having a shower (shampoo, etc.), so take everything with you!

I was very dissapointed, it was so expensive for the bad quality it was!
Staff was not friendly at all, although I speak arabic and tried to be nice to them. they tried to charge us 50 Dirhams more! Good that I noticed it and they apologized...

The only good thing is the location and the breakfast, which was really good.
Dont' even think of going there.

  • Liked — The breakfast
  • Disliked — Staff, room, bathroom, prize
  • Stayed April 2007, traveled as a couple
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 2 of 5 stars Check in / front desk
    • 2 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 2 of 5 stars Service
    • 3 of 5 stars Business service (e.g., internet access)
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
England
2 reviews
25 helpful votes 25 helpful votes
1 of 5 stars Reviewed April 11, 2007

Pre booked for 3 of us for 6 days 2 months before, but when turned up there was no 3 bed room available for us and tried to make us sleep in the tea room. Also tried to convince us they spoke little or no English and after making a HUGE fuss in the reception we managed to get a 4 bed room that was available, although have no idea who we bumped out for that. Asked about tours and was given a mobile number for a Paul (dont know last name). Asked Paul for advice on tour companies that had english guides and he took us to a tour company that we booked 2 tours and paid upfront. For both tours we had French speaking drivers who had no idea how to speak English and were drivers not guides. For the whole trip we had one day of hot water in the shower and even after asking many times it was never resolved. When speaking to guests in the main room (tea and breakfast room) we found the only showers they had to use were the same guest rooms and were let in peoples rooms whilst they were not there to shower. The only thing going for the Riad Rahba is its location.

  • Liked — location
  • Disliked — everything apart from location
  • Stayed January 2007, traveled with friends
    • 1 of 5 stars Value
    • 4 of 5 stars Location
    • 1 of 5 stars Check in / front desk
    • 1 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 1 of 5 stars Service
    • 1 of 5 stars Business service (e.g., internet access)
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Scotland
2 reviews
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed March 29, 2007

I always stay in cheap youth hostels, no matter where I travel. So I have seen the good, the bad and the ugly.

The location of this riad is great, right bang in the centre of everything.

But I booked through the website and, as a previous person said in their review, I too lost my deposit. We had paid a booking fee, which should be taken of your bill but to have your deposit not taken off your bill is unacceptable. Especially when you have to pay this to book on their website.

Also the transfer was twice as expensive as a normal taxi! So don't make that mistake.

Also the specials deals they offer on meals out in the main square, a load of nonsence! They do not exist.

So if location is the only thing that matters, stay there. But aftter you have paid full price and the amount of the deposit extra you could afford somewhere amazing as hotels are not that dear in morocco.

really, don't.

  • Liked — the location - but very hard to find first time
  • Disliked — horrendous service and they never honour your deposit
  • Stayed March 2007, traveled with friends
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 1 of 5 stars Check in / front desk
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 1 of 5 stars Service
    • 1 of 5 stars Business service (e.g., internet access)
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RiadRahba, Marketing at Riad Rahba Marrakech, responded to this review, April 8, 2007
To Sophielu from Scotland:

Thanks for staying at the Riad Rahba.

My name is Paul and i handle the marketing for this property. I understand you had a few concerns whilst staying and i would like to set the record straight:

You are mistaken between the booking fee and the deposit.
The deposit is always deducted from a guests final bill.
The Booking fee, however cannot be deducted as it pays for the credit card processing fees.

The airport transfers are generally more expensive than taking a taxi. We introduced transfers after listening to our guests who told us that they had terrible problems with taxi drivers at the airport and could do without that type of stress upon arrival.
Naturally, convienience has a price. However, we believe that our transfer service does offer good value for money.

The Special deals for the meals in the square do exist, i set them up myself and many guests regularly enjoy a slap up 3 course meal in the square for 6 euro...reduced from 10 euro.

I hope that this has addressed your concerns.

Best regards,

Paul
Riad Rahba
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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Additional Information about Riad Rahba Marrakech

Address: 53 Rue Rahba Lakdema | Biyaddine, Marrakech, Morocco
Location: Morocco > Marrakech-Tensift-El Haouz Region > Marrakech
Hotel Style:
Ranked #450 of 461 hotels in Marrakech
Price Range (Based on Average Rates): $
Official Description (provided by the hotel):
Riad Rahba is located at the entrance to the Souks, adjacent to the Djeema El Fna in the Medina. The Rahba has an air of traditional Morrocan hospitality offered by the host family, who's staff are at your service to ensure that your needs are met. Rahba offers comfortable, well presented and clean single, double, twin and triple rooms, all of which have ensuite bathrooms and air conditioning. We also have a lounge dorm. ALL of our rooms are ensuite. The Riad Rahba has recently completely renovated the hot water boiler systems, resulting in continuous hot water being available in all rooms. ... more   less 
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Also Known As:
Riad Rahba Marrakech Hotel Marrakech
Riad Rahba Hotel Marrakech

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