I stayed here for 4 nights, with friends in January. The Riad Shama is an oasis of loveliness within the Medina, which, as mentioned by others, does exhibit some poverty, but whose inhabitants are, in the very significant majority, welcoming. The staff at the Shama are incredible. They are always helpful, well beyond their basic roles, and perform their duties with courtesy, and enthusiasm, with nothing seeming to phase them. Food (we had breakfast, an evening meal, and numerous nibbles) is good, freshly prepared for you, and I have to say, their mint tea was by far the nicest I came across during my stay..... and I drank a lot of tea! The Raid is an excellent base for exploring the Medina and its Souks, but is also good for exploring further afield. Staff in Reception speak fluent English, as do their colleagues who form the public face of the enterprise. The rooftop affords a view of the Medina and beyond, with the Atlas Mountains forming a lovely backdrop, especially when snow capped, and at dawn or sun set. Rooms are large, being beautifully and tastefully furnished with lots of Moroccan ware. The bathrooms are exquisite with an apparently limitless supply of hot water, even in the morning in January. The room, and, indeed, the whole of the Riad, was kept scrupulously clean. In fact, the Medina as a whole was rubbish free when compared to other similar areas in North Africa and the Middle east.
As a place to visit and stay in, I can truthfully recommend the Riad Shama.
We saw several rooms during our stay, but, I have to say that all were equally delightful.
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.