Currently on the last night of a 3 night stay [July 19th - July 21st] leaving the 22nd.
Read all the reviews but opted to stay here as the good seemed to far outweigh any bad and I have to say that we found this to be the case. We've been to Morocco 3 times now, the first time we stayed in a Riad in the City centre which I recommend highly.
The second time we stayed at a "true" 5 star resort - The Mazagan Beach Resort and Spa.
Here on our 3rd visit to Morocco we didn't want anything more than a swimming pool and a clean place to stay. This hotel ticked both boxes without issue. It was very quiet here with maybe 30-40 people in the hotel during the time we were here.
As has been mentioned before, there are 2 massive swimming pools which we almost had to ourselves. They are very clean and well maintained. The sun loungers however are the most uncomfortable we've ever lied on. This was because the mesh of the bed sagged and you found yourself with the bars of the chair pressing into your back and shoulders. There were no full length cushions that you usually get on sun loungers and even 2 towels couldn't mask the uncomfortable feeling. A shame as the pool is very very nice.
As mentioned before, the hotel is a mere 10 minute taxi ride from the airport and as such is not near the centre but having stayed in the centre of town before we were not bothered.
The hotel is also very clean and our room was spacious. We feared that arriving at 9am in the morning would mean we had to wait around until at least midday to check in, but on the contrary we were given a room as soon as we arrived by Said at Reception who was very welcoming and hospitable. We checked in, dropped our bags and headed to the pool.
The hotel has missed a trick in its design however. The hallways are very dim and dark due to 2 things.
1. As it was/is low season they are obviously conserving energy and watching the light bill as only half the hallway lights were ever on.
2. What really lets the hotel down is its design. None of the natural sunlight is allowed into the hotel to brighten it up. Sunlight only comes into the bedrooms and being that everyone's room door is closed - none of this makes it to the hallway. There are no "breaks" between the rooms where an Archway could've been made say or a massive window to allow light in - but there it is.
A small thing really and by day 3 we had gotten used to the dim hallways.
The Wi-fi is strong around Reception and at The Pool and its free. We were told it wouldn't work in our first floor room but in fact it did (most of the time). I was given an Ethernet cable to use with my laptop whilst in the room (all rooms have a wired internet connection at the wall). Many of the restaurants in the Shopping centre seemed to have Wi-fi available too.
We stayed here on a bed and breakfast basis and were so happy we did. Breakfast is a basic fare of different breads, bread rolls, sweet breads, and croissants, along with one style of yoghurt, eggs 2 ways (scrambled and hard boiled), something that looked like porridge, soup, a variety of conserves or jams for the breads, 2 mixed salads and some fruit in syrup. The only fresh fruit served was watermelon or melon - the rest of the fruit disappointingly obviously came out of a tin. The restaurant itself (they only opened the smaller restaurant) was drab and uninspiring - like the food.
We took a look at the buffet dinner the first evening we were there and was offered a meagre spread of soup, a vegetable tagine (cous cous and mixed vegetables), the same vegetables with the cous cous were then in a serving dish by themselves, potatoes with guess what - yep - more vegetables - grilled beef and a "fish from the Atlantic" in sauce with more vegetables. There were a variety of salads, sweet desserts and again tinned fruit. The buffet costs 200 MAD each - (£18) which is ok (I guess) if whats on display looks attractive but actually there were only 7 hot dishes and 3 of these were essentially the same vegetables served 3 ways.
All our meals were eaten at the local shopping centre - Almazar - where the Carrefour is.
This is at the most a 10 minute walk away.
The Carrefour is in the basement of the building and we grabbed some snacks there. Alcohol we had bought from Duty Free having read the previous reviews about the hotel being dry.
On the uppermost floor of the shopping centre is a food court with a number of restaurants / fast food places though most of these were not open. We guessed this was due to Ramadan.
Open establishments were Pizza hut Express - by far the busiest of all the places to eat, even the Moroccans were queuing up to order here . O'Burger, a Korean BBQ, A Grill house, coffee shop and Virgin Cafe which did tagines as well as the pasta, burgers, pizzas and chips that everyone else seemed to do.
Not open were a Thai, Italian and Lebanese restaurant which was a shame. O'Burger did several salads which my wife loved and had for lunch each day. A meal for 2 at any of these places cost between 100 MAD and 200 MAD altogether so much cheaper than the hotel.
Also worth noting is on the top floor of the Alamazar is a games centre of some kind with bowling, a kids soft play area with trampolines, air hockey games, video games and some other attractions so you could spend some time here if you had young children / early teens.
Were very welcoming but also very quiet and more or less stay out of your way. As has been mentioned before they are not very good at anticipating your needs, you have to state what you want - when you want it and how. Example - I saw one young couple with a baby have to repeatedly ask for hot water to warm up their baby's bottle and never once was it offered in advance despite the obvious routine.
We seemed to be the only English speaking people in the hotel. The staff speak arabic and french and all the other patrons spoke french too. But I have nothing bad to say about the staff at all. They were very accommodating and helpful when called upon.
Soooooo, I'm a gym enthusiast and planned to hit the gym all 3 days I was there but managed once (I was on holiday after all). Saying that - I popped down one afternoon and was told by the lady at Reception that in future I needed to book in advance to use the gym. She said this with a straight face before taking out the gym schedule and writing my room number against the time slot I had arrived in. I wouldn't have minded if the hotel was busy but it was dead! The gym register had nobody else written in it for the entire week! Imagine an A3 sheet of paper with Room 1111 in the middle of it. It was the stupidest thing I had heard but this was then trumped by the Receptionist then saying that I only had 30 minutes to workout!!! The GYM WAS EMPTY! The hotel was EMPTY!!! Obviously common sense does not prevail and I was promptly run out of the gym after 40 minutes - which she made a point of telling me that I had been given 10 minutes extra. Unbelievable! Nobody else entered whilst I was there and nobody else likely has been for the month of July... The most silly policy and rule I have ever come across.
Anyway, the gym consists of 2 upright bikes, a recliner cycle, a treadmill, a cross trainer which creaked but I used, a squat machine (not bad), a really outdated pec deck machine and to my surprise a power plate machine. However the power plate you had to book a session on and they charged for you to use this. The pec desk machine required the adjustment of 3 different mechanisms to adjust the weight - never seen anything like it but I managed to use it.
There are no free weights of any kind, oh and there was one small gym mat.
They seriously need to review the usage policy though. 30 minutes... Unbelievable.
Would we come again? Probably not. It was fit for purpose - we only wanted some guaranteed hot sun, a pool and great accommodation within 3-4 hours of flying distance from London. The hotel is not bad at all, I would definitely recommend it but as has been said in other reviews - just make sure you realise what is your booking as this is not a 5 star hotel. Its really a very good 3 Star. We gave it 3 stars out of 5 but in fact would give it 3.5 out of 5 (just no option to do so above). Also it's really not worth booking All Inclusive at all unless you're so lazy you just do not want go anywhere at all and have money to waste.
- Also Known As:
- Ryad Mogador Agdal Hotel Marrakech
- Ryad Mogador Agdal Marrakech
- Ryad Mogador Agdal Hotel
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