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“Previous bad reviews seem very un fair” 4 of 5 stars
Review of Ryad Mogador Agdal

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Ryad Mogador Agdal
5.0 of 5 Hotel   |   Route de l'Ourika | Zone Touristique Agdal, Marrakech 40000, Morocco   |  
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Hotel amenities
Special Rate
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Ranked #373 of 465 Hotels in Marrakech
Herefordshire, England
Senior Reviewer
8 reviews 8 reviews
5 hotel reviews
Reviews in 7 cities Reviews in 7 cities
9 helpful votes 9 helpful votes
“Previous bad reviews seem very un fair”
4 of 5 stars Reviewed April 27, 2013

We are staying at the resort right now, and feel trip advisor reviews are quite unfair. It's a nice resort not brilliant but nice, staff are friendly enough, music pleasant by the snack bar. Peaceful, relaxing and only a few planes cross over in the whole day maybe no more than 4. However to our normally standard it's not what we are accustom to being 5 star. Breakfast is limited variety and the same eggs everyday, either bold or scrambled. It could really do with a lounge bar for the evening as if you wish not to venture out you really have nothing else to do. Great for families as lovely pools and nearby a shopping mall that will keep you all entertained for hours, well within walking distance and safe path for the kids to walk on. We feel that's its a pleasant break from the kids and work life and you should always try something once.

  • Stayed April 2013
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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370 reviews from our community

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Rating summary
  • Sleep Quality
    3.5 of 5 stars
  • Location
    3 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (21)
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Peterborough
Senior Contributor
49 reviews 49 reviews
32 hotel reviews
Reviews in 36 cities Reviews in 36 cities
74 helpful votes 74 helpful votes
4 of 5 stars Reviewed March 18, 2013

My wife and I have just returned from a weekend here with friends. We got a very good deal on the stay but had I paid three times as much as we did I would still have been very pleased with it.

The hotel is huge, with two massive twin pool areas in its central courtyard. It is in typical low rise terracotta Marrakech style. It is 10 minutes from the medina by taxi and a similar distance from the airport. The medina run was 50Dh while the airport journey was 150 Dh.

The reception area is very large with a magnificent chandelier and domed roof which provides an impressive echo. All the rooms are very spacious although on our first night we were placed in one next to the busy and noisy main road into town. We asked to be moved and this was done without any fuss and we were given a pool-view room. Definitely worth requesting. The change was dramatic as it became very peaceful at night and the pool view is delightful. We had two queen-sized beds and a huge bathroom complete with large bath and two separate showers.

There was one evening meal included in our deal and we had it on our first night but it was typical buffet fare. OK but with so many great eateries in town I wouldn't recommend it. Breakfast was fine with plenty of choice.

The hotel seemed virtually empty during our stay as I assume we were out of peak season but the weather was great so it was lovely lazing quietly and undisturbed by the pool. The gardens are pleasant and well tended except that is for the islands in the middle of the pool. They were a mass of weeds. If I were management I would definitely sort that out.

One big word of warning about this hotel. It's dry. No bar, no wine at meal times and only non-alcoholic drinks at the pool bar. Unusual I think for large hotels in Marrakech. I don't think you need to be a craven alcoholic to find this a bit of a nuisance. There is a big sign in reception pointing out that it is forbidden to bring alcohol or snacks into the hotel. Naturally, I would not dream of suggesting that anyone buys such items at the Carrefour supermarket 10 minutes walk away and then discreetly consume them on their lovely balconies in the sunshine. That would be wrong and very naughty.The lunchtime menu at the pool bar was pretty good by the way.

In summary I thought this hotel was great although I could understand the wish to stay nearer to the heart of things in a traditional riad in the medina. This is more of a conference style property with little but the Carrefour shopping centre within walking distance. The lovely pool area however is a big plus

Room Tip: Always ask for a pool view.
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  • Stayed March 2013, traveled as a couple
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
London, United Kingdom
1 review
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed March 1, 2013

PROS: The king-size bed is actually a SUPER-King! Very helpful staff, clean and very big rooms, huge pool, wow-factor lobby, separate pool for small children, free shuttle bus to centre of town several times a day, lots of options in breakfast buffet, well-maintained grounds. We liked being a little way out of the hustle and bustle of town (haven't slept so well for a long time). Shopping centre 5 mins walk away (inc. supermarket)

CONS: In our confirmation email we were told we'd get free mineral water at the hotel - not true. 5 Star hotels differ around the world, this is a lovely hotel but a little rough around a few edges - don't expect perfection everywhere you look and you won't disappointed. It's a 45 minutes walk to the main square, but the hotel offers a shuttle bus service to the Medina every few hours. If you get a taxi, don't pay more than 40-50 Dirum. We went on the "Chez Ali" evening offered by hotel - it was a bit of a rip-off. Also the hotel's Hammam was over-priced and for 20 mins (out of the 30 min treatment) I was left alone relaxing/ waiting in a room (get a cheaper/better Hammam in town!)

Room Tip: Request a pool view room in advance
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  • Stayed February 2013, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
1 review
3 helpful votes 3 helpful votes
2 of 5 stars Reviewed January 8, 2013 via mobile

It took 1.5 hours for the hotel to assign us rooms even though we had paid in full in advance. It was only after I put the front desk staff in touch with Hotels.com using my cell phone (since the hotel wouldn't make the call for me) that they finally gave us rooms. The door in my parents room's closet was broken and was never repaired in our 4-day stay. The same goes for the water temperature and pressure in both rooms' showers, which fluctuated wildly. The safe deposit box in my room was not working, though they did fix that. Room service was unbeliably slow, and service in the hotel's restaurant and tea room wasn't much better. When we complained about all this at the front desk they always refused to call the manager or anyone empowered to solve the problems.

  • Stayed December 2012
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
London, United Kingdom
1 review
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed January 3, 2013

We stayed here for seven nights over Xmas. Hotel very clean and also relaxing and peaceful. The half Board meals were good and provided excellent vegetarian food. All staff were friendly especially catering staff. There is no night entertainment but there is a shopping centre at 5 mins walk which kept us entertained in the evening. The hotel provides a bus to the medina every two hours (sometimes unreliable). Hammam is not recomended at the hotel.

  • Stayed December 2012, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewer
5 reviews 5 reviews
3 hotel reviews
Reviews in 2 cities Reviews in 2 cities
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed July 20, 2012

Great place to relax nice big pool with restaurant/bar we stay for 3 nigths. The staff are helpfull there is a mini bus service into the old medina, and centre mall with restaurant and shops 5 min walk away from the hotel and easy to find a taxi. the rooms was nice and clean with 24 hour room service, and cleaning every day.
Nice bathroom and balkon view to nice pool. and about 10 min drive to centrum.

  • Stayed July 2012, traveled as a couple
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sydney, Australia
Top Contributor
86 reviews 86 reviews
61 hotel reviews
Reviews in 67 cities Reviews in 67 cities
53 helpful votes 53 helpful votes
3 of 5 stars Reviewed May 12, 2012

Great resort for a short stay experience in Marrakech. Out of the main drag of the Medina which is very nice and relaxing, and a mini bus is provided every two hours if you wish to pop into the chaos that is known as the markets! Lots of fun but nice to come back to the resort and relax by the pool. The staff are helpful but not overly friendly, and the breakfast buffet wasn't particularly interesting nor appetising. Room service prices are reasonable. The best asset is the beautiful cool swimming pool (of which there are two large ones but only one open during our stay as it was shoulder season) and also the fitness centre (of which there are also two - the larger one at the back of the hotel is much better, though the staff not forthcoming in providing info on it so you have to find your own way there!). The rooms are very large and very clean, nice big bath tub, tv is not a flat screen, small chairs and table outside your room to relax which is quite nice. Rooms are quiet, though we could hear the child next door playing, and on that note as per any general resort there does seem to be an abundance of children around so if you can't cope with that it might not be the right place for you. The room has a strange smell which is not too pleasant but you do find yourself getting used to it (until you leave the room and come back inside). Probably not what I would describe as your ordinary five star hotel (would expect more) but is a good stay for a reasonable price.

  • Stayed May 2012, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Ryad Mogador Agdal

Address: Route de l'Ourika | Zone Touristique Agdal, Marrakech 40000, Morocco
Phone Number:
Location: Morocco > Marrakech-Tensift-El Haouz Region > Marrakech
Amenities:
Bar / Lounge Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#148 Spa Hotel in Marrakech
#153 Luxury Hotel in Marrakech
Price Range (Based on Average Rates): $
Hotel Class:5 star — Ryad Mogador Agdal 5*
Number of rooms: 610
Official Description (provided by the hotel):
Located in the heart of Marrakesh, in front of the ramparts of the former Royal Palace and Agdal Gardens, the Ryad Mogador Agdal Hotel & Spa is about ten minutes from the airport, Jamaa El Fna Square and other downtown attractions . A free shuttle is available to reach the main places of interest of the ocher city. It features two large outdoor pools with an area of 2000 m2 each, a spa with an indoor pool, a steam room, a sauna, a hot tub, a hairdressing salon and a fitness to relax during the stay of the guests. Free of charge Wi-Fi is available throughout the property. Its traditional architecture and exterior walls give it an irresistible charm that people can find in the public areas, guest rooms and suites. Very spacious, all guest rooms are equipped with large private terraces overlooking the pools and gardens of the hotel, the city, or even the Atlas mountains. Guests can find comfortable bedding, air conditioning and a bathroom with a bath and shower for their convenience. People can enjoy quality food in the many restaurants serving traditional Moroccan and international cuisine. Buffets and snacks at the pool are also at the disposal of the guests. The property has non-alcoholic bars and tea lounges where people have the opportunity to enjoy the captivating flavors of Morocco and its traditions. For small or big events, the property offers a conference center that can accommodate up to 3000 people with an amphitheater of 1600 seats. ... more   less 
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Also Known As:
Ryad Mogador Agdal Hotel Marrakech
Ryad Mogador Agdal Marrakech

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