I stayed at Riad Altair for 4 nights last November. We arrived during the evening rush hour in Marrakesh which was very hectic to say the least!! We expected this as had read lots of reviews and as the other reviewers say, when you arrive at the riad it is an oasis of calm. We were greeted by Badar who made us feel right at home, offered us refreshments, and gave us the low down of do's and dont's and where to go etc etc. We ate that evening in the riad, which was lovely and we took our own wine which they served with the meal (they don't sell alcohol though, so take your own if you wish).
We stayed in the room on the ground floor which was a bit noisy in the morning, but there are only 6 rooms in the riad so its not exactly Picadilly Circus! The bathroom looks great, with a very Moroccan feel, but the sunken bath is so huge the hot water runs out when it is only a inch full!
Breakfast each morning consisted of croissants, fruit, scrambled egg etc and was always very tasty and filling.
The roof terrace has sun loungers and chairs and is a great place to have a drink and read a book before or after you brave the crowds of the square!
If ever we needed anything Badar was on hand to help us out, he is very helpful and efficient without being overbearing. We only saw Abdel a couple of times but he was very helpful and friendly too.
The only thing I wasn't keen on was the call to prayer in the morning. I was aware of the mosque next door and didn't think it would be a problem, but they do it at about 4.30am and 5.30am and it goes on for about 3 mins each time! A bit annoying when you are in a nice deep sleep, but I like experiencing new countries and cultures and that's all part of it I guess!
The great thing about this riad is that is away down an alley way away from the crowds, but only about a minute's walk so no chance of getting lost. It's about 10 mins walk from Jemaa El Fna square and the route is easy.
I can thoroughly recommend this riad!