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“Great riad in Marrakech, Morocco” 5 of 5 stars
Review of Les Borjs de la Kasbah

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Les Borjs de la Kasbah
4.0 of 5 Hotel   |   Rue du Mechouar | Kasbah, Marrakech 40000, Morocco   |  
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3 nights for price of 2
Ranked #62 of 467 Hotels in Marrakech
Certificate of Excellence 2014
London
1 review
1 helpful vote 1 helpful vote
“Great riad in Marrakech, Morocco”
5 of 5 stars Reviewed April 24, 2009

Les Borgs de la Kasbah, Marrakech.
Date: April 24 2009
I have just returned from a weekend at this fabulous riad in the heart of Marrakech, close to the Kasbah. I was really impressed with it, for several reasons. Firstly, the look and feel of the place transports you back in time, with its open-air courtyards, authentic tiling and Moroccan detail everywhere.
Les Borgs was originally seven houses and the owners have created a charming, old-style boutique hotel with real character.
Secondly, for such a small, boutique style hotel - it has just 27 rooms - it has all the facilities and amenities of a much larger property. For example, a relaxing and decent-size open-air pool on the rooftop and a luxurious spa.
Bedrooms are to a high spec, from beautifully-tiled bathrooms to flatscreen TVs. Most rooms overlook the main courtyard and the suites overlook the pool area.
Staff have a can-do attitude, which is refreshing too. They arranged a friend's birthday party and just got on with it and everything went like clockwork.
Last but not least I loved the fact that it was so discreet, with a door and small sign on the outside, neither of which suggests the rich interior the other side.
I recommend it highly.

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409 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (64)
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English first
Essex, England
Reviewer
5 reviews 5 reviews
5 hotel reviews
Reviews in 5 cities Reviews in 5 cities
10 helpful votes 10 helpful votes
1 of 5 stars Reviewed March 20, 2009

We stayed here for the final night of our honeymoon. I paid extra for a 'deluxe' room. When we arrived, they had no water. Instead of a king bed, we had two singles pushed together (obvious from the headboards that were fixed to the wall). When I raised this with the desk they laughed at us and said "well, that is a big double!". It was the most uncomfortable experience I have had in a hotel.

We also had booked a treatment in the spa. We had booked at the same time, but they said we had to go one after the other. So, my husband went first while I read my book by the 'pool' (if you can call it that). I then went up for my treatment. I sat there for approx 30 minutes before anyone came over. My 40 minute treatment lasted 10 at the most.

We stayed in 3 hotels on our trip. This was the worst location, and I felt the most unsafe whilst here. We couldn't locate a good restaurant near by either.

Oh, and the taxi they arranged for us. The driver ordered his live chicken at a hatch in the wall whilst we were in the back too. I had managed to avoid seeing the killing of chickens in public, until then!

I booked this hotel based on the tripadvisor reviews. Honestly, I can't think of a hotel I have disliked more and felt more ripped off by. Stay away!

Stayed October 2008, traveled as a couple
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Wyeman, Owner at Les Borjs de la Kasbah, responded to this review, April 17, 2009
That this reviewer should express such disappointment with our hotel is, of course, a matter of much regret but, that said, I have to add that we are at a loss to understand why she should have chosen to do so in such vitriolic and hostile terms. The report seems to us to be characterised by factual inaccuracies and exaggerations to which, in fairness to the hotel and its dedicated staff, I feel I must respond.

Firstly, I would ask others to consider how it is Les Borjs de la Kasbah is a hotel 'to stay away from', according to this contributor, while at the same time being rated 32nd out of 359 Marrakech hotels and achieving an Expedia client satisfaction rating of 98% (52 out of 53 reviewers say they would recommend us). Clearly, this is a paradox that takes some explaining.

For the record, Panda86 complains that she did not get a 'queen sized' bed (although this is not, in fact, a term that we employ at the hotel, neither do we describe larger rooms as 'de luxe'). This complaint is very simply explained by the fact that, there being no double bedded rooms available when the booking was requested at short notice, she was offered a room with two large singles put together (not an uncommon practice in hotels) which she was at liberty to accept or decline.

The reviewer also complains that she was unable to receive a massage at the same time as her husband. This was simply because when the booking was made only one therapist was on duty (there are usually two). Each massage lasts 30 minutes, not 40 as claimed. According to our records, the massage sessions began at 1700 hrs at ended after 1800 hrs. Thus the couple got exactly what they paid for.

Restaurants: there are two excellent ones (Moroccan and Japanese) within 200 yds, plus our own, of course, widely considered one of the best in town. But as this reviewer stayed only one night it is hardly surprising that she did not find them.

The taxi: Panda86's story is somewhat hair-raising, admittedly, but the taxi driver in question was not an employee of the hotel. Our own driver (employed elsewhere at the time) would never have stopped en route in this way.

Was Panda86 'ripped off', to use the popular vernacular? There is no evidence that she was. BK's prices are at the lower end of the range for 4 star hotels of this quality, as is plain for all to see. But, anyway, why wait 5 months to say so? (she visited us last October). All very strange. Our feeling is that there is rather more to this complaint (or less, depending on your point of view) than meets the eye and that we do not deserve the vitriolic attack to which we have been improperly subjected. Proper constructive criticism may hurt but is always useful. Comment that is purely destructive for its own sake is not.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
UK
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed March 8, 2009

We spent four nights at Les Borjs de la Kasbah in early March 09. We had booked a premium room and, although we didn't see the standard rooms, we were more than pleased with the room. It was lovely and warm, the bathroom had a heated towel rail which was a bit of a luxury for the cool mornings and evenings. The bed was huge and really comfortable, the service was first class and all staff were very attentive and courteous. The bathroom was huge, and the towels really fluffy. The two bathmats (one for the shower, one for the bath) were gorgeous - heavy and thick!

There weren't many guests most of the time and even when the hotel was full on a couple of nights, it was still tranquil and we hardly saw anyone. The buffet breakfast was more than sufficient (cereals, croissant, freshly cooked pancakes, fruit, toast, eggs cooked in whatever style you wanted, plus freshly squeezed orange juice). We ate a good breakfast and then didn't need to eat again until the evening.

The walk to the Square was about 20 minutes - there is a short cut through the alleyways, half way up Rue de Kasbah. We enjoyed our daily walks up to the Square, often finding a slightly different variation to our route and always noticing something different each time. It's not a quiet peaceful walk as you're walking through markets, past persistent shop keepers etc but it's all part of the Marrakech experience. We didn't tend to walk back, mainly because we'd done enough walking by then, but could get a 'petit taxi' back for about 20 Dirhams (1.60GBP). Watch out as you can get charged 50 Dirhams - if you can't haggle one taxi driver down, then let him go and try another - there's no shortage of taxis.

There was free internet access in one of the lounges and also Wi-Fi if you had your own laptop. Wi Fi wasn't available in the bedrooms but we never had any problems getting on to the one PC for occasional checking of emails.

This one of the best hotels we've stayed in - relaxing and small so it doesn't feel like a hotel. Would definitely stay here again.

  • Stayed March 2009, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Wilts
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed February 24, 2009

We stayed for 4 nights in February and had a lovely experience of Marrakech in general. Outside of the hotel it was pretty frantic but once you entered the riad it was tranquil. The staff could not do enough for you. We ate at the restaurant on couple evenings and certainly appreciated the beer that was on offer here as it was not readily available in any of the cafes in the centre. The room was small, though the bathroom was huge. Our pyjamas were folded beautifully each day, which was a lovely touch. Would definately stay there again if I returned to Marrakech.

  • Stayed February 2009, traveled with friends
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Cambs
Senior Contributor
31 reviews 31 reviews
27 hotel reviews
Reviews in 25 cities Reviews in 25 cities
32 helpful votes 32 helpful votes
5 of 5 stars Reviewed February 20, 2009

We stayed for 5 nights in February and were delighted with our choice. The hotel itself is very attractively laid out and clean, with great attention to detail by the staff. The room was very comfortable with a lovely view of the courtyard. The breakfast was good with plenty of choice. We ate in the restaurant several times and were impressed by the quality. The spa and pool area were impressive for a hotel of this size - we experienced the hammam and would recommend it as a perfect way to relax.
Overall, there was a feeling of peace and tranquility, which made it a perfect place to escape from the chaos of Marrakech. The staff could not have been more helpful or friendly, they were simply superb. The hotel is a 20 minute brisk walk from the square, but we didn't find this a problem and it was a good way to experience the street life by day or night. The only minor negative comment was the temperature of the water - could be a bit hotter, although I imagine this would not be a problem at any other time of the year.

  • Stayed February 2009, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Oxford
Senior Contributor
44 reviews 44 reviews
31 hotel reviews
Reviews in 34 cities Reviews in 34 cities
58 helpful votes 58 helpful votes
5 of 5 stars Reviewed January 31, 2009

Stayed at Les Borjs for a long weekend in August 2008 with my best friend and my 18 year old daughter. What a fab hotel and fab city!!

We arrived in Marrakech quite early, and when we got to the hotel the room wasn't yet ready. We were given a cool drink and seated in a shady outdoor lounge area with some big comfy cushions to wait. They said it wouldn't be long - but in fact it did take quite a while. When we did get into our rooms they were lovely. Deep colours, lovely tiled shower room and nice and cool.

As in all of Marrakech, alcohol is difficult to find except in the hotels, as it is obviously a Muslim country. The hotel did some nice cocktails, limited choice of wine, all quite pricey. We only had breakfast in the hotel, which was a bit ropey - and worst of all - swarming with wasps! For someone who is allergic to these pests, not ideal.

The actual hotel is delightful. All built inside a high wall, like an oasis of calm in the midst of this mad city! The weather was hot and sunny, so it was lovely to sit in the courtyard gardens, or relax on a lounger by the pool. Everywhere clean and all the staff very nice and helpful.

Marrakech itself total madness 24/7. We tried to walk to the main square the first day - big mistake! It's such a maze of streets outside the hotel we got completely lost in five minutes even with the map! After that we jumped in a scarey taxi each time. All about 100 years old, probably no mot's or even driving licences! Still, cheap and fun - so who cares?!!

The square is great fun, especially at night time when the food sellers come out. Where else can you see people queueing up to eat sheeps brains? Not in Oxford I can tell you. The whole place is filled with hundeds of people, locals and tourists alike, and apparently like that every day of every year. Beware getting caught taking photo's during the day, the snake charmers and 'dentists' - don't even go there - try to get you to pay for the priviledge. The souk all around the square is extensive and you can get some great bargains. We bought leather bags and slippers, glass lanterns, the usual fake watches etc - all cheap as chips.

The Moroccans seem to be quite friendly - obviously haggling is the done thing - but if you do decide not to buy some of them can turn nasty. We didn't feel threatened at all, even as three women on their own, although my blonde daughter did get a lot of attention from the men, some even asking for her photo with their children! Mostly it was harmless banter and did not feel pervy or threatening.

One day we took a taxi to Nicci Beach Resort, which is out of town, about 45 minutes in a cab. This is a fabulous place - very boutique, hip and trendy, an oasis in the desert almost. We got there at 12 noon opening time, having called ahead in advance to ensure entrance. It was very quiet then, with chilled out background music playing. There is a huge pool area with swim up bars and beach areas, all surrounded with big wooden sun loungers with thick white mattresses, or four poster beds with white canopies over - heaven! Mind you - you have to pay a minimum spend to sit in some areas, so you can only sit where theyput you if you don't want to shell out a fortune.
As the day wore on, the place filled up with all the beautiful people. The background music was replaced by a DJ playing the funkiest tunes, and everyone was dancing - some out of the water, some in. The drinks and food were very expensive - but it was all about the experience, and that was great. They shut up around 6pm for an hour or two, then re-open as an outdoor club in the evening. We left around 5pm, and the road outside was filled with lots of very large shiney black sports cars and 4WDs.

If you get a chance to go to Marrakech you should definitely go, it is a true culture shock. The only downside was the food - everything was grim. People rave about the cous cous and tagine stews. Well - maybe if you are truly starving. A big pile of tastless cous cous with a load of soggy vedg on top is not my idea of fun. Consider Marrakech if you're on a diet.

All in all a great weekend and Les Borjs a great place to stay. We noticed on our drive out to Nicci Beach a lot of the big hotels are way out of town, so you would be in a scarey yellow taxi for most of your stay if you wanted to come to the square and the souks. Les Borjs in right in the old city amongst the dusty narrow streets and the real people.

  • Liked — location and luxury
  • Disliked — nothing
  • Stayed August 2008, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Cambridge UK
Reviewer
4 reviews 4 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
5 of 5 stars Reviewed January 29, 2009

I travel a lot with work and have stayed in 5 star hotels all over the world, but this was one of the best hotel experiences I have ever had.

The hotel has been beautifully constructed using local artisans to highlight Moroccan design. The hotel location is near to major attractions, yet tucked away off the busy streets and is therefore really quiet. The pool area is a real sun trap and the high walls keep out any wind.

The staff were very friendly and helpful, the food and wine was excellent (both Moroccan).

Will definitely return.

  • Liked — Attention to detail in the design
  • Disliked — nothing
  • Stayed January 2009, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Check in / front desk
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Additional Information about Les Borjs de la Kasbah

Address: Rue du Mechouar | Kasbah, Marrakech 40000, Morocco
Phone Number:
Location: Morocco > Marrakech-Tensift-El Haouz Region > Marrakech
Amenities:
Bar / Lounge Business Center with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#25 Spa Hotel in Marrakech
#28 Luxury Hotel in Marrakech
#41 Romantic Hotel in Marrakech
#55 Family Hotel in Marrakech
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Les Borjs de la Kasbah 4*
Number of rooms: 18
Official Description (provided by the hotel):
Les Borjs de la Kasbah is a charming boutique hotel (opened in 2007) combining all the character of a traditional riad with the modern comforts and professionalism of a luxury hotel. Adjoining two borjs (defensive towers), the hotel stands at the southern edge of the walled city, close to the royal palace, a 15-20 min walk through the kasbah from the Place Jemaa. There are 18 rooms, 3 lounges, a bar, restaurant and meeting room, all with free internet access. In a separate, secluded part of the complex there is also a 10m swimming pool (a rarity in the kasbah), with poolside bar, and a spa with traditional hammam, massage rooms and sauna. ... more   less 
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Also Known As:
Les Borjs De La Kasbah Hotel Marrakech

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