We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

““A Jewel in Marrakech”” 5 of 5 stars
Review of Les Borjs de la Kasbah

Best prices for your stay
Enter dates for best prices
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Show Prices
Compare best prices from top travel sites
and 8 more sites!
Save Saved
You added Les Borjs de la Kasbah to your Saves list
Les Borjs de la Kasbah
4.0 of 5 Hotel   |   Rue du Mechouar | Kasbah, Marrakech 40000, Morocco   |  
Hotel website
  |  
  |  
  |  
Hotel amenities
Announcement
New Year in Marrakech
Ranked #58 of 460 Hotels in Marrakech
Atherstone, United Kingdom
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
Reviews in 6 cities Reviews in 6 cities
2 helpful votes 2 helpful votes
““A Jewel in Marrakech””
5 of 5 stars Reviewed February 3, 2013

Les Borjs de la Kasbah is a real find. It combines Moroccan authenticity with every modern comfort. We’ve stayed here three times now and would gladly come back. The unassuming entrance belies the elegant courtyards, the feeling of quiet and space, where you can relax under orange trees and escape the hustle and noise of the city. It’s located within the walled city and the transfer from the airport takes only 15 minutes. The staff made us welcome at once and were attentive throughout our stay. We found the dining experience very good, not too expensive and the menu changes each day. You won’t get your full English here, but with home-made breads and yoghurt, and pancakes and eggs cooked to order, you won’t go hungry at breakfast. The rooms are spacious and attractively furnished, and the beds extremely comfortable. We loved the fact that the owners only employed a Marrakech architect and local craftsmen to build this hotel, handcrafting all the lovely decoration using traditional methods. This riad is a jewel!

  • Stayed January 2013, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Write a Review

389 reviews from our community

Traveler rating
    316
    59
    7
    3
    4
See reviews for
53
183
44
3
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (62)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Spanish first
  • Any
English first
High Wycombe, United Kingdom
1 review
5 of 5 stars Reviewed February 3, 2013

We have just returned from 5 days in this Riad and have thoroughly enjoyed our stay. The bedroom was beautifully furnished in typical Moroccan style and very comfortable. The breakfasts were delicious with a good choice, as were the evening meals. The staff could not have been more helpful and we would definitely stay here again.

  • Stayed January 2013, traveled as a couple
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cheltenham, United Kingdom
Reviewer
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed January 31, 2013

Do not expect some European marble palace deposited out of context in the middle of the Kasbah, instead you will find an imaginative blend of Moroccan architecture and French elegance entirely in sympathy with its surroundings.
The cuisine too provides an excellent choice of both local and European dishes.
This riad was formerly several different dwellings so each bedroom is unique . Ours was beautiful overlooking an inner courtyard typical of Moroccan buildings. It had all the usual extras that people seem to expect these days! I would have been perfectly happy without them but my wife disagrees. Ah well!

  • Stayed January 2013, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hertfordshire
Contributor
12 reviews 12 reviews
11 hotel reviews
Reviews in 11 cities Reviews in 11 cities
22 helpful votes 22 helpful votes
5 of 5 stars Reviewed January 30, 2013

Eight of us just spent 3 nights at the Borjs to celebrate a 50th Birthday. The staff could not have been more helpful from booking through to the time of our stay. They put on a party for us for the 50th along with singers, a belly dancer and a fantastic cake. All the staff were courteous, funny and helpful.

We had a premium room which had everything we needed even british TV channels if required. The bathroom was fine with an adequate shower and toiletries along with lovely towels.

We all ate in the large part of the dining room which had 3 patio heaters in. We were never cold in that part of the dining nor the breakfast room. Cant see how previous reviewer sat around breakfast buffet as this was laid in the corner of the smaller dining room. We were not cold in the bar area which had heaters on the wall.

We enjoyed the food although there is not a lot of choice. 2 choices for each course. The tagines were excellent. The food for the party was not as good as the other nights. We felt there was adequate choice for breakfast with fresh juice, fruit, cereals, yoghurts, bread, croissants etc and you could have pancakes as well as cooked eggs. Make sure you ask for the egg choices as they dont ask you. We were asked on the first morning but not again.

The transfer was very quick at 15 minutes from the airport although we were unaware that you are charged 400 (£28 ish) dirhams to back to the airport. Only the pick up is included in the room rate. It is cheaper to get a taxi which is around 80/100 I believe. It was a 15 minute easy walk to the Souks and main square. We would not hesitate to recommend the Borjs. It was nice to be in a small hotel where all the staff knew you rather than in one of the large impersonal hotels located on the outskirts of the city.

  • Stayed January 2013, traveled with friends
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Melton Mowbray, United Kingdom
Senior Contributor
32 reviews 32 reviews
6 hotel reviews
Reviews in 23 cities Reviews in 23 cities
38 helpful votes 38 helpful votes
4 of 5 stars Reviewed January 26, 2013

Four of us stayed here for a 5-night break. The rooms were very clean and offered good facilities although two of our party thought the beds were too firm...personally I didn't mind the firm bed so this is just a matter of personal preference. All of the reception staff were really excellent ...very friendly and helpful. The waiting staff were friendly and tried very hard but sometimes just didn't quite get it right. We had breakfast in the hotel each day and it was OK, not brilliant but certainly adequate. We also dined in the restaurant on two evenings - on the first occasion the food was very good indeed, on the second occasion a couple of us were less than impressed.

We all agreed on one thing....the dining room need sorting out! There is a massive central "self service buffet area" which is used for breakfast. It works well for breakfast but why is is left there on a permanent basis? It simply gets in the way at dinner as it isn't used at all and simply spoils the ambience as the diners all end up with tables circling the buffet bar like an old wild west wagon train under attack from red indians! It also got quite cold in the dining room and bar area as there doesn't seem to be any proper heating system.The dining room could be so much more inviting with just a little effort and we know from discussions with several other guests that they thoroughly agreed with us. I suspect that for most of the year dining is in the beautiful courtyard but in November it was far too cold for this.

So, in summary, we would return to Les Borjs de la Kasbah but we wouldn't eat there in the evening unless it was warm enough to do so in the courtyard or the dining room was re-designed.

  • Stayed November 2012, traveled with friends
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Wyeman, Owner at Les Borjs de la Kasbah, responded to this review, February 11, 2013
One of the major benefits of any review system is the opportunity it provides for a hotelier to identify a problem that might have been missed had it not been reported. Reviews also highlight positives, of course, as this one does in a couple of respects and we are grateful for that. What is frustrating, however, is to be told that some aspect of service is below par without the supporting detail to make clear the specific nature of the problem. Here we are told that: “staff were excellent, friendly and tried hard” and yet: “they sometimes didn’t get it right”. It would have been more helpful to be told what, specifically, the reviewer was referring to. Similarly: “breakfast was OK, not brilliant but certainly adequate”. What, may I ask, does that actually mean? Other comments frustrating to a hotelier are those which, though presented very publicly as incontrovertible fact, are simply incorrect, due perhaps to a misunderstanding or the failure of the reviewers to express themselves clearly. This review complains about unsatisfactory aspects of the dining arrangements, notably, the lack of heating. However, it is plain wrong to state that there is no heating in the dining room or bar areas – there is, of course, in the form of aircon units (two of them) in each room. Had these heating units not been in operation on the night in question (which would have been extraordinary because they are regularly maintained and operate automatically) then the situation would have been resolved instantly simply by bringing it to the attention of staff (although in all probability they would have been aware of any such problem even before the start of service). I can state categorically that the heating in both bar and dining room works perfectly. For nine months or more of the year meals are taken by diners in the restaurant patio (with the sliding roof open or closed and with patio heaters provided as necessary). From mid November to mid February, however, most people take their meals in the small dining room which has a capacity of some twenty covers. It is here that a buffet breakfast is laid out at this time of year; for the rest of the year it is served in the much larger restaurant patio. There were a few days in November when, exceptionally, the buffet was set up in the patio, as an experiment, as we like to move it around from time to time, and left in place for a few days. This view appears to be confirmed by the January 30th review which says: “We all ate in the large part of the dining room (the open patio) which had 3 patio heaters. We were never cold (there) nor in the breakfast room. Can’t see how previous reviewer ‘sat around breakfast buffet’ as this was out laid in the corner of the smaller dining room. We were not cold in the bar area which had heaters on the wall.”
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
A TripAdvisor Member
5 of 5 stars Reviewed December 17, 2012 via mobile

Extraordinary service. Attentive yet relaxed staff. Good location at the right distance from the wonderful madness of the Marrakech medina. Can't-beat off-season rates. This place is worthy of all the praise...

Was this review helpful? Yes 1
This review is the subjective opinion of an individual traveler and not of TripAdvisor LLC nor of its partners.
Huddersfield, United Kingdom
Top Contributor
50 reviews 50 reviews
30 hotel reviews
Reviews in 38 cities Reviews in 38 cities
44 helpful votes 44 helpful votes
3 of 5 stars Reviewed December 12, 2012

I have to question how some hotels receive their reviews. This Riad is well placed for most of the souks, main square and main sights. However the walking is done amongst cars, vans, motor bikes, cycles and even horse drawn carriages using the same narrow confined space. It is an area totally unsuitable for anyone with any mobility difficulties at all in view of the uneven street without pavements with many obstructions. Just to make it worse there is the intense traffic pollution and none stop harassment to contend with.
The Riad itself is quite beautiful if a little basic. The staff are very friendly and helpful but some are a little inexperienced. The breakfast is not particularly good and the dinner is only average and not particularly cheap. Eating out is a much better option for those able to venture out.
Be warned... we stayed in early December and our first three days were very cold, no more than 13C by day dropping to 2C at night. This meant that there was nowhere in the Riad where it was warm enough to sit except our room which did have a large fan heater.
We were very surprised that we were not told that the pool and the area around it was to be closed for repair. I found out by accident and did request a discount or upgrade which was given. However this was not adequate compensation for having nowhere at all on the premises to sit in the sun which was the only way to get warm.

  • Stayed December 2012, traveled as a couple
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Wyeman, Owner at Les Borjs de la Kasbah, responded to this review, February 11, 2013
It is strange that this reviewer should question “how some hotels get their reviews”. In so doing, while raising various negative issues himself, he appears to be aware that he is taking a contrary view to that of the vast majority of reviewers of Les Borjs on this site. Being in a minority, of course, does not necessarily invalidate contrary views. However, at the risk of sounding complacent (for which there is no more room at Les Borjs than there should be anywhere else) it must be significant that, of 284 reviews on Trip Advisor, 95% have rated the hotel ‘excellent’ or ‘very good’, a figure very similar to the hotel’s own questionnaire ratings over the years and those of Expedia clients. That said, it would seem that this reviewer had particular issues with Marrakech itself and, if so, this might to some extent explain his attitude, especially if he or his wife had mobility problems. Marrakech is indeed noisy, dusty, congested and the traffic chaotic and one needs to take this into consideration when booking such a destination. I hoped our website had made this clear, but perhaps not. The Marrakech medina, like all others in the Arab world, is comprised of a maze-like network of narrow dusty passages and lanes all of which require one, at times, to be somewhat lively on one’s feet to dodge horse-drawn caleches, donkeys, mobylettes and street sellers. But this, for many, is part of the very appeal of the place. The Marrakech medina apart, however, I suggest that this review (from a ‘Senior Contributor’) is guilty of the same failing that can be seen in many others, that is, by implying shortcomings but without the essential explanatory detail. Thus, the riad is: “quite beautiful, if a little basic”. How so? “The breakfast is not particularly good”. Again, in what way did breakfast fall short of expectations? The staff are described as being: “friendly and helpful but some are a little inexperienced”. How was this evident? Sadly, therefore, we just don’t know what the reviewer is getting at. By the way, most of our staff are in fact very experienced, especially those in charge of reception, bar and restaurant, all of whom have been with the hotel for several years. As to the pool, we made a decision in August to close it for two weeks in December for essential repairs (in fact, now operational again, it has been completely retiled and the heating system overhauled). We announced this on our website in September on the Home page, and elsewhere, and in an announcement on Trip Advisor. Those booking direct with us were offered a reduction of 50% in consideration. It is true that mornings and evenings from late November to mid February can be cool; our website points this out. It also says that typical daily temperatures in December range from 6 to 18 degrees. I doubt the figures claimed by this reviewer of ‘2 to 13 degrees’. Because of the open plan nature of their design riads are not typically cosy places, in the northern European sense, during the short, cool Moroccan winter. However, it is inaccurate to suggest that: “there was nowhere warm to sit” because Les Borjs has a heated bar as well as a small comfortable lounge with an efficient electric heater; this also applies, needless to say, to the rooms themselves.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hotels you might also like...
mm/dd/yyyy mm/dd/yyyy
Price Your Stay

Been to Les Borjs de la Kasbah? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Les Borjs de la Kasbah

Address: Rue du Mechouar | Kasbah, Marrakech 40000, Morocco
Phone Number:
Location: Morocco > Marrakech-Tensift-El Haouz Region > Marrakech
Amenities:
Bar / Lounge Business Center with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#22 Spa Hotel in Marrakech
#24 Luxury Hotel in Marrakech
#31 Romantic Hotel in Marrakech
#36 Family Hotel in Marrakech
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Les Borjs de la Kasbah 4*
Number of rooms: 18
Official Description (provided by the hotel):
Les Borjs de la Kasbah is a charming boutique hotel (opened in 2007) combining all the character of a traditional riad with the modern comforts and professionalism of a luxury hotel. Adjoining two borjs (defensive towers), the hotel stands at the southern edge of the walled city, close to the royal palace, a 15-20 min walk through the kasbah from the Place Jemaa. There are 18 rooms, 3 lounges, a bar, restaurant and meeting room, all with free internet access. In a separate, secluded part of the complex there is also a 10m swimming pool (a rarity in the kasbah), with poolside bar, and a spa with traditional hammam, massage rooms and sauna. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Expedia, Booking.com, T4B, Priceline, Venere, Despegar.com, Hotels.com, TripOnline SA, Odigeo and Tingo so you can book your Les Borjs de la Kasbah reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Les Borjs De La Kasbah Hotel Marrakech

Owners: What's your side of the story?

If you own or manage Les Borjs de la Kasbah, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.