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“Look no further...a great place to stay!” 5 of 5 stars
Review of Les Borjs de la Kasbah

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Les Borjs de la Kasbah
4.0 of 5 Hotel   |   Rue du Mechouar | Kasbah, Marrakech 40000, Morocco   |  
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Hotel amenities
Special Rate
3 nights for price of 2
Ranked #66 of 470 Hotels in Marrakech
Certificate of Excellence 2014
A TripAdvisor Member
“Look no further...a great place to stay!”
5 of 5 stars Reviewed December 17, 2012 via mobile

Extraordinary service. Attentive yet relaxed staff. Good location at the right distance from the wonderful madness of the Marrakech medina. Can't-beat off-season rates. This place is worthy of all the praise...

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This review is the subjective opinion of an individual traveler and not of TripAdvisor LLC nor of its partners.
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414 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (65)
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Huddersfield, United Kingdom
Senior Contributor
49 reviews 49 reviews
29 hotel reviews
Reviews in 38 cities Reviews in 38 cities
44 helpful votes 44 helpful votes
3 of 5 stars Reviewed December 12, 2012

I have to question how some hotels receive their reviews. This Riad is well placed for most of the souks, main square and main sights. However the walking is done amongst cars, vans, motor bikes, cycles and even horse drawn carriages using the same narrow confined space. It is an area totally unsuitable for anyone with any mobility difficulties at all in view of the uneven street without pavements with many obstructions. Just to make it worse there is the intense traffic pollution and none stop harassment to contend with.
The Riad itself is quite beautiful if a little basic. The staff are very friendly and helpful but some are a little inexperienced. The breakfast is not particularly good and the dinner is only average and not particularly cheap. Eating out is a much better option for those able to venture out.
Be warned... we stayed in early December and our first three days were very cold, no more than 13C by day dropping to 2C at night. This meant that there was nowhere in the Riad where it was warm enough to sit except our room which did have a large fan heater.
We were very surprised that we were not told that the pool and the area around it was to be closed for repair. I found out by accident and did request a discount or upgrade which was given. However this was not adequate compensation for having nowhere at all on the premises to sit in the sun which was the only way to get warm.

  • Stayed December 2012, traveled as a couple
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Wyeman, Owner at Les Borjs de la Kasbah, responded to this review, February 11, 2013
It is strange that this reviewer should question “how some hotels get their reviews”. In so doing, while raising various negative issues himself, he appears to be aware that he is taking a contrary view to that of the vast majority of reviewers of Les Borjs on this site. Being in a minority, of course, does not necessarily invalidate contrary views. However, at the risk of sounding complacent (for which there is no more room at Les Borjs than there should be anywhere else) it must be significant that, of 284 reviews on Trip Advisor, 95% have rated the hotel ‘excellent’ or ‘very good’, a figure very similar to the hotel’s own questionnaire ratings over the years and those of Expedia clients. That said, it would seem that this reviewer had particular issues with Marrakech itself and, if so, this might to some extent explain his attitude, especially if he or his wife had mobility problems. Marrakech is indeed noisy, dusty, congested and the traffic chaotic and one needs to take this into consideration when booking such a destination. I hoped our website had made this clear, but perhaps not. The Marrakech medina, like all others in the Arab world, is comprised of a maze-like network of narrow dusty passages and lanes all of which require one, at times, to be somewhat lively on one’s feet to dodge horse-drawn caleches, donkeys, mobylettes and street sellers. But this, for many, is part of the very appeal of the place. The Marrakech medina apart, however, I suggest that this review (from a ‘Senior Contributor’) is guilty of the same failing that can be seen in many others, that is, by implying shortcomings but without the essential explanatory detail. Thus, the riad is: “quite beautiful, if a little basic”. How so? “The breakfast is not particularly good”. Again, in what way did breakfast fall short of expectations? The staff are described as being: “friendly and helpful but some are a little inexperienced”. How was this evident? Sadly, therefore, we just don’t know what the reviewer is getting at. By the way, most of our staff are in fact very experienced, especially those in charge of reception, bar and restaurant, all of whom have been with the hotel for several years. As to the pool, we made a decision in August to close it for two weeks in December for essential repairs (in fact, now operational again, it has been completely retiled and the heating system overhauled). We announced this on our website in September on the Home page, and elsewhere, and in an announcement on Trip Advisor. Those booking direct with us were offered a reduction of 50% in consideration. It is true that mornings and evenings from late November to mid February can be cool; our website points this out. It also says that typical daily temperatures in December range from 6 to 18 degrees. I doubt the figures claimed by this reviewer of ‘2 to 13 degrees’. Because of the open plan nature of their design riads are not typically cosy places, in the northern European sense, during the short, cool Moroccan winter. However, it is inaccurate to suggest that: “there was nowhere warm to sit” because Les Borjs has a heated bar as well as a small comfortable lounge with an efficient electric heater; this also applies, needless to say, to the rooms themselves.
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London
Senior Contributor
28 reviews 28 reviews
27 hotel reviews
Reviews in 27 cities Reviews in 27 cities
99 helpful votes 99 helpful votes
5 of 5 stars Reviewed December 5, 2012

I recently stayed at this wonderful Riad with my grown up daughter, and this Riad was the best part of our stay in Marrakech.

Its a lovely traditional classic Moroccan Riad, beautifully designed, situated centrally in the Kasbah, close to the Royal Palace, and within easy access of all the Souks etc.

I had an offer of four nights for the price of three, which was half board, so we had all our evening meals at the Riad. The food was reasonable in price and excellent I have to say. There is nothing not to like about this Riad, with the exception of it would have been nice to have had tea/coffee facilities in the rooms. I asked for room 303 when making the booking and they were really kind in giving me this room. There was a lovely courtyard with a water fountain in the middle, plus a swimming pool at the rear f the property.

The only slight thing that happened, which was more annoying than anything, was on the last night, when washing my hair in the shower, the water stopped. I went down to the reception to be told it would be back on again shortly. It only happened the once, but by the time that the water came on again, I had managed to get chilled (the weather was quite chilly in the evenings) and needless to say I came back home to the UK with a stinking cold.

The staff were extremely helpful and polite at all times. They used to put flower petals on your bed and sink every day.

Unfortunately the weather was really mixed during our stay. I had a couple of days where I sat by the pool for a short while when the sun did actually decide to come out. Generally the weather was quite chilly at times, it was grey and cloudy then pouring with rain on our last day.

During our stay, we used to walk up to the Souks most days, and also went round the Royal Palace. You would see the snake charmers, and the monkeys in the square. We used the taxi service through the Riad to be collected from the airport and then again going back to the airport.

If I ever decide to go back to Marrakech I would most certainly stay at this lovely Riad again.

Room Tip: Room 303 was lovely, spacious, with a large wooden four poster bed, plus a separate bed if needed. T...
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  • Stayed November 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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London, United Kingdom
Top Contributor
54 reviews 54 reviews
18 hotel reviews
Reviews in 22 cities Reviews in 22 cities
31 helpful votes 31 helpful votes
5 of 5 stars Reviewed December 3, 2012

In a beautiful city this really is an amazing hotel. It is located within the walled city and is within walking distance of the souks, and the main sights. The staff is exceptionally helpful and the excursions organised by the hotel are well worth it as the guides are knowledgeable and friendly. There are no great restaurants nearby, but this is not a problem as the dinners in the hotel restaurant are great - there is a nice selection of Moroccan dishes and wines, and the set menu changes every day. Also, do not miss the hammam - a truly rejuvenating experience. All in all, a fantastic riad, would definitely stay here again!

  • Stayed November 2012, traveled solo
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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San Francisco, California
Contributor
20 reviews 20 reviews
11 hotel reviews
Reviews in 17 cities Reviews in 17 cities
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed December 2, 2012

Very comfortable place to stay, feels like a new hotel, but has all the style of a traditional riad. Hotel itself is very beautifully designed. Everything in the guest room is new and well maintained. Staff puts flower petals on your bed and sink every day :) most staff spoke English well, and were very helpful! They called a shuttle for me back to the airport, among many other things. You can eat meals here if you dont feel comfortable out in the medina.

downpoints: no wifi in room, had to go to lounge/patio/internet room to get it, which was inconvenient late at night when planning what to do the next day. maybe the wifi signal doesnt travel well through the thick riad walls?

Also the riad is located in the far south of the medina, so it was a bit of a trek up the Rue de la Kasbah to get to the main square Jemaa Al-Fna, and the narrow Rue de la Kasbah tends to be clogged with mopeds/scooters spewing foul exhaust that you constantly have to watch out for. I suppose it is typical of the crowded medina area though.

  • Stayed November 2012, traveled solo
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Stratford-upon-Avon, United Kingdom
Reviewer
4 reviews 4 reviews
3 hotel reviews
Reviews in 4 cities Reviews in 4 cities
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed November 28, 2012

The Borjs is a wonderful gem, retaining all the traditional features that you would expect from a classic Moroccan Riad, while containing all the comforts that western life expects, including great bathrooms, wonderful beds and airconditioning.
Situated centrally in the Kasbah, close to the Royal Palace and within easy walking distance of all the main sites, it also offers wonderful tranquility from the buzzle outside. In fact - you would not know that there is an outside world once inside.
What really completes the Borjs is the people there. The staff will be some of the gentlest and most helpful people that you will ever met, always greating you with a smile, while taking great pride in who they are and happy to assist in all ways with kindness and humour.

The Borjs and its people will without a doubt be one of your most endearing memories of Marrakech.

  • Stayed November 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
London, United Kingdom
Reviewer
4 reviews 4 reviews
Reviews in 3 cities Reviews in 3 cities
2 of 5 stars Reviewed November 16, 2012 via mobile

Great place lovely room we had a suite on the first floor which was beautiful, lovely huge 4 poster bed seperate bathroom with a shower and bath. Pool area was lovely, we didnt go in the pool as it was in the shade so not warm enough, due to the time of year but the sun beds were in the sun for a couple of hours. Food was lovely we are there 1 night and breakfast was good. The only complaint which is why I gice an overall 3 was the hotel allowed a film crew to stay and they should have closed the hotel to other guests because they took over everywhere, even the restaurant, not allowing the other guests of the hotel to eat in the main area we were all sat in the side areas so could not see the traditional musicians and they even told them to turn down their singing and instruments so they could talk!! There was a seperate conference room they could have made them use if thats what they wanted to do! They were constantly talking loudly, mobiles ringing all the time and generally noisy, which is not what we went to the Riad for, in fact the riad actually stated in its brochure that this sort of behaviour was not acceptable. It is a place to get away from work and mobiles so we were very disapointed. We would not have expected the hotel to turn away this big business but they should have insisted they hire the whole riad. One morning they were shouting and mobiles ringing at 5.30am !!! Just ignorant and a complete lack of care for other people. A great shame as the day before they arrived it was a perfect oasis of tranquility.

  • Stayed November 2012
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Wyeman, Owner at Les Borjs de la Kasbah, responded to this review, February 11, 2013
Whilst greatly appreciating this reviewer’s generous comments about Les Borjs, we can well understand his or her disappointment, indeed irritation, on finding that the hotel’s atmosphere of peace and relaxation was disrupted on a couple of occasions by a group of young film makers. However, contrary to the reviewer’s assumption, we at the hotel also shared the annoyance expressed having been completely unaware that the booking in question involved a group. Several individual bookings were made for this party (of 12) but we were not informed in advance that they were connected. For the record, our policy where groups are concerned is that where they exceed half of the hotel’s capacity of 32 they will be advised that they must take over the entire hotel, this precisely to avoid the type of disruption complained of. However, even for groups of 10 or 12, we would usually expect them to dine in the function room, separate from the restaurant. In the light of this problem (a first at Les Borjs) we have reviewed our Duty Management rota and instructions to staff in a desire to ensure that incidents of this type do not happen again.
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Additional Information about Les Borjs de la Kasbah

Address: Rue du Mechouar | Kasbah, Marrakech 40000, Morocco
Phone Number:
Location: Morocco > Marrakech-Tensift-El Haouz Region > Marrakech
Amenities:
Bar / Lounge Business Center with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#27 Spa Hotel in Marrakech
#29 Luxury Hotel in Marrakech
#36 Romantic Hotel in Marrakech
#57 Family Hotel in Marrakech
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Les Borjs de la Kasbah 4*
Number of rooms: 18
Official Description (provided by the hotel):
Les Borjs de la Kasbah is a charming boutique hotel (opened in 2007) combining all the character of a traditional riad with the modern comforts and professionalism of a luxury hotel. Adjoining two borjs (defensive towers), the hotel stands at the southern edge of the walled city, close to the royal palace, a 15-20 min walk through the kasbah from the Place Jemaa. There are 18 rooms, 3 lounges, a bar, restaurant and meeting room, all with free internet access. In a separate, secluded part of the complex there is also a 10m swimming pool (a rarity in the kasbah), with poolside bar, and a spa with traditional hammam, massage rooms and sauna. ... more   less 
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Also Known As:
Les Borjs De La Kasbah Hotel Marrakech

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