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“Simple haven in a bustling rose red city” 5 of 5 stars
Review of Villa El Arsa

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Villa El Arsa
18 Derb El Arsa | Kennaria, Marrakech, Morocco   |  
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Belfast, United Kingdom
Contributor
15 reviews 15 reviews
7 hotel reviews
Reviews in 10 cities Reviews in 10 cities
12 helpful votes 12 helpful votes
“Simple haven in a bustling rose red city”
5 of 5 stars Reviewed September 24, 2009

We booked this riad on the basis on the many positive feedback from other visitors and we were not disappointed! We were advised to book Room One, which was ensuite and had a fireplace within the room with a gorgeous colourful painted ceiling, The riad was cool and very well hidden amongst the maze of small alleys which covered the heart of old Marrakech but we felt safe and well looked after throughout our stay. Breakfast is usually served downstairs in the enclosed courtyard (which had a lovely plunge pool) but on certain days we had the whole of the roof terrace to ourselves for breakfast! The staff were helpful and very friendly - we were rather unwell on our last day there but we were allowed to stay on in our room until it was time for us to leave to catch our flight that afternoon, which was greatly appreciated!

  • Stayed September 2009, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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178 reviews from our community

Traveler rating
    162
    12
    3
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    1
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30
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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    5 of 5 stars
  • Service
    5 of 5 stars
  • Value
    5 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (23)
Date | Rating
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  • English first
  • French first
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  • Italian first
  • Korean first
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English first
London at the moment
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed September 14, 2009

This is one of those times where you don't want to let everyone in on what you enjoyed so you can keep it secret and have it all to yourself, but in the spirit of good business, I have to tell one and all about this place.

I have just come back from a 5 day break in Marrakech and the Riad was the main highlight of my trip.

Right from the time I got there, to the time that I left, it was almost as if you were staying with family

My transfers were organised by the Riad, and so was breakfast, and dinner on a couple of occasions. The staff were friendly, beautiful people, who made sure we were looked after at all times.

The owner was very accommodating, even offering to help out with money issues, when my ATM cards wouldn't work.

Staying here during Ramadan also meant that we were able to observe some of the cultural practices.

Our room was lovely, with air conditioning, and a lovely bathroom with great water pressure.

The Riad was close to town, though I did get lost, but not to worry, as one phone call and I was found by the staff.

If I HAD to complain about something, it would be that the stairs aren't all the same size, or that I had trouble unlocking the door, but seriously........

Definite value for money, even after settling the bill and leaving a tip.

So now I have let my big mouth go, and the cat has been let out of the bag. Makes Marrakech one of my favourite places to stay now.

  • Stayed September 2009, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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london
1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed September 9, 2009

i booked a holiday for me my friends after reading the good and bad reviews .don't be fooled by the good reviews as this riad is the pits (disgusting hotel not enough sunbeds No sunshades the small pool area is never cleaned and the rooms smell) the team dont do hard work just watching TV and playing games online .....not again

Stayed December 2008, traveled with friends
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Riad V, Propriétaire at Villa El Arsa, responded to this review, April 20, 2012
hello, we understand your anger and your comment to inform future visitors to Marrakech ... However, note that the Riad has changed ownership last February and that so much has changed since ... Villa El Arsa is a real guest house and we want a warm, comfortable and useful ... we think we have succeeded in reading the comments that our visitors leave since that time, words of thanks to our guest book and already made ​​recommendations to their friends.
Also, we even offer to pick you get an idea by yourself by offering to come and stay free for a week.
See you soon, maybe.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
NYC
Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
Reviews in 6 cities Reviews in 6 cities
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed June 27, 2009

I stayed at this riad for two nights with friends and we had a very pleasant, comfortable experience. It is conveniently located near the main square (thought don't try to find it without help). The staff was a little absent but they provided everything we needed. In general it was good value for a simple, clean place to stay though it did have a couple amenities (wireless and wine available to drink on the roof) that we missed at other places that we stayed.

  • Stayed May 2009, traveled with friends
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
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Suffolk, England
2 reviews
Reviews in 2 cities Reviews in 2 cities
5 of 5 stars Reviewed October 30, 2008

The Riad villa el arsa is absolutely amazing! It is hard to believe that behind the wooden door in the medina lies such a beautiful property.

The central courtyard with plunge pool is absolutely beautiful, particularly at night if you ask the staff to provide a meal - table covered with rose petals, candles around the room, Moroccan music.

The rooms are beautiful, very Moroccan, but with western ideas of luxury, such as en suites and air conditioning. The roof terrace is a lovely setting for breakfast and sunbathing, although the stone staircase down is a bit of a challenge after a couple of bottles of house wine!

However, the crowning glory of the Riad is the staff. Simo, the manager, is perfect - always available, kind, attentive, full of good advice, and will always help beyond the call of duty, particularly when Easyjet lost a case and he went the next day to get it for us, and when I left my sunglasses in my room on the last day and he came to the airport to deliver them to me!

The position of the Riad is perfect - within 5 minutes' walk of the central square, through tiny alleys giving a true and exciting picture of everyday Moroccan life. As five women on our own, we felt unthreatened, and that the Moroccan people were genuinely friendly and helpful.

We all hope we will be able to return to Morocco and stay in the Riad Villa el Arsa again.

  • Liked — Setting and staff
  • Disliked — Nothing
  • Stayed October 2008, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Check in / front desk
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
    • 4 of 5 stars Business service (e.g., internet access)
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
London
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed May 12, 2008

A friend and I stayed for four nights in May 2008. We had a room with three single beds which was really lovely. The roof terrace is spacious and a great place to watch the sun go down over a beer. The staff were very friendly and helpful. Great location just a short walk from the square.

  • Liked — Roof terrace, location
  • Stayed May 2008, traveled with friends
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Check in / front desk
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
London
Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed April 5, 2008

I am writing on behalf of our group that had the GREATEST time in Marrakesh and the nicest hospitality in Riad Villa El Arsa.

We would like to compliment the Riad team (special thanks to Simo and Fatima) who were really supportive and showed that they know how to treat customers with organisation, punctuality and kindness.

The place is simply beatiful, well decorated, clean, bright, cosy and pleasant. With a great view from the Roof terrace to the Medina.

Me and my friends are recommending the Riad to our friends, as well as telling them that besides staying there, having dinner in the Riad for at least one night. Simply unmissable. Brilliant FOOD, great service and the best atmosphere!

Our other friends that joined for the dinner completely regreted staying somewhere else.

Truly and honestly reccomend this one as a great place to stay!

Staying there played a big part on making this trip unforgettable to all of us!

  • Stayed March 2008, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Check in / front desk
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
    • 5 of 5 stars Business service (e.g., internet access)
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Villa El Arsa

Address: 18 Derb El Arsa | Kennaria, Marrakech, Morocco
Phone Number:
Location: Morocco > Marrakech-Tensift-El Haouz Region > Marrakech
Amenities:
Free Breakfast Free High Speed Internet ( WiFi ) Restaurant Swimming Pool
Hotel Style:
Ranked #2 of 194 Specialty Lodging in Marrakech
Price Range (Based on Average Rates): $
Number of rooms: 4
Official Description (provided by the hotel):
Ideally located in the Medina of Marrakech, with easy access, 5 minutes’ walk to Jemaa el Fna and other mythical places of Marrakech.Villa El Arsa is an oasis in the midst of excitement and wares of magical red town.Fabrice et Noel welcome you in this bed and breakfast with four rooms,accommodating up to 10 people (2 double bedrooms, one with fireplace and 2 triple rooms, bathrooms tadelakt).We will accompany you in your first visit to the Medina and we can present you the main palaces or places. ... more   less 
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