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“Lovely peaceful Riad in the centre of Marrakech with really helpful staff” 5 of 5 stars
Review of Villa El Arsa

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Villa El Arsa
18 Derb El Arsa | Kennaria, Marrakech, Morocco   |  
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11 reviews 11 reviews
11 hotel reviews
Reviews in 11 cities Reviews in 11 cities
9 helpful votes 9 helpful votes
“Lovely peaceful Riad in the centre of Marrakech with really helpful staff”
5 of 5 stars Reviewed November 16, 2013

Myself and 3 friends stayed here in October. Noel, the owner, was helpful from the moment we booked - arranging a cheap airport transfer for our arrival. Upon arriving staff were just as helpful and friendly, providing a map and even walking us up to the main square so that we could get some dinner. When we returned to the beautiful Riad late that night they brought biscuits and Moroccan tea to our rooms too. Breakfast on the quiet sunny rooftop was lovely too and Noel even booked our taxi transfer when we left Marrakech and went to Essaouira and recommended a restaurant for us to try there.

  • Stayed October 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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158 reviews from our community

Traveler rating
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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    5 of 5 stars
  • Service
    5 of 5 stars
  • Value
    5 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (23)
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English first
Sittard, The Netherlands
2 reviews
Reviews in 2 cities Reviews in 2 cities
5 of 5 stars Reviewed November 5, 2013

This Riad is located in the middle of the Medina; just turn a few corners and you are in the Djemaa el-Fna square. Very kind and helpful owners and staff. Beautiful roof terrace for breakfast and siesta. Rooms are well equipped and very clean.

  • Stayed October 2013, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Aberdeen, United Kingdom
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed November 4, 2013

This Riad is beautiful and decorated with taste and attention to every detail. I stayed in the most lovely room and slept well on a most comfortable bed. The owner Noel was wonderful in every way. He communicated well via e-mail before we arrived and when we were in Marrakesh he sat down with us and freely gave of his time to recommend the most fascinating places to see and where to eat.
We were so delighted with the quality of breakfast that we booked an evening meal which was exquisite.
I would recommend this Riad to anyone who is looking for a stylish and traditional riad very close to the main square and I would like to thank Noel for his warm hospitality.

Room Tip: All the rooms are beautiful
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  • Stayed October 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
London
Contributor
13 reviews 13 reviews
13 hotel reviews
Reviews in 13 cities Reviews in 13 cities
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed October 30, 2013

The riad was clean and very characterful, in an excellent location (a quiet street just off a main street, a few mins from the main square). The breakfasts were nice and the owners were polite and helpful. However, I have to admit I was a little surprised at their lack of knowledge/initial helpfullness regarding bus tickets to Essaouira. In the end Noel was very helpful and booked it for us on his ipad, since the public computer did not work. But it seemed as if noone had every travelled to Essaouira before and I have always found that hotels/guesthouses will generally sort this sort of thing out for you without any trouble. It was a bit of a faff and it did cause a little bit of stress which I was not expecting. Other people on the bus had their riads sort it out without fuss. When we left we had to pay 40 dirhams to a guy, organised by the riad, to take our bags up to the main square in a little trolley and flag a taxi for us - this seemed a bit excessive. Overall nice riad, but could have been a more relaxing experience - I would say the vibe is not quite as relaxed as others I stayed in on this trip. - Oh and the bed was extremely hard.

  • Stayed October 2013, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Riad V, Propriétaire at Villa El Arsa, responded to this review, November 1, 2013
Hello Eileen,
Thanks to comment your experience on tripadvisor.
But I'm very sad to read it...
First for matress, you have to know that we change them 3 time in one year and each room now has the best matress "simmons"... for the Bahia room, usually guests find it lovely... for quality/price, perhaps you're right but please consideres breakfast, tea and sweet cakes, bottle of water, sleepers, location, wifi... and of course commission...
But second and more important, our helpfulness... on 5 october,one week before to arrive here, i explained you by email that you can buy your ticket by internet... you didn't... appenrently not stress by that...
Remember, for you from the riad, I tried to call supratours a long time when you were visiting the medina... no answer and finally Simo went to supratour for you after his day of work, wait 2 hours to finally learn that supratours was complete for the week (you where here the worse week of the year concerning travel and tourism because that the season there is the more and during Aid El Kebir, everything is closed and even moroccan people travel)... and yes finally you booked it with my computer on Ctm (the computer works in the riad, it's not the best, I know!), like I suggest to you to do on 5 october, after your dinner, and seem no stress?.. and this booking take a long time, remember you, because from morocco there were some securities and we had to try several times...
Icham, the porteur, went with you and find a taxi. I pay him each time minimum 30 mdh, more depending bagages... you paied him 40 and he find and argue price with taxi, apparently this help cost you 10mdh more... where is the problem....

Really your comment make me sad and stress too because its completely in opposite of what we want to offer to our guests... luckely that the first time that guest write something like that because usually they are very happy of our help...
Finally, you'll be able to have a good stay if you follow our advise...

I wait the email of tripadvisor concerning your comment to answer online because you'll understand that it's important for readers to have this kind of informations.

Very sorry that you keep this remember of Riad Villa El Arsa.
Your daughter has the same remember?

Kind regards,
Noel

ps: I went to Essaouira in testing all manieres: by popular bus, 7hours, by Supratours and CTM and I explained you the difference between the location of each station, by "grand taxi", or renting a car... you remember?
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
edinburgh
Senior Contributor
32 reviews 32 reviews
25 hotel reviews
Reviews in 25 cities Reviews in 25 cities
50 helpful votes 50 helpful votes
4 of 5 stars Reviewed October 24, 2013

This riad is nice, clean, friendly and very close to the main square in marrakech. The first night we were there we had a room opening onto the group floor of the courtyard which really a bit too lacking in privacy as we could hear everything in the riad. We asked to move to another room on a second nights and were smilingly accommodated. Breakfast was delicious and the staff are very friendly here.

Room Tip: Try not to get a ground floor courtyard room
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  • Stayed September 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Milton Keynes, United Kingdom
Senior Contributor
38 reviews 38 reviews
10 hotel reviews
Reviews in 15 cities Reviews in 15 cities
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed October 22, 2013

One of the owners, Noël, firstly arranged our airport transfer and then met us in the Square, arranged a porter for our bags and escorted us to his Riad! The Riad is beautiful and authentic! It has a lounge area with music, books and games for the guests' use. An inside plunge pool for the hot days. There are 5 bedrooms so it's a lovely intimate Riad, all beautifully decorated. The terrace has a covered area and an uncovered area where we had breakfast every morning and also an outdoor soft seating area. One night we had a traditional Moroccan dinner in the Riad, beautifully cooked by the other owner, Fabrice. Breakfasts are delicious, different breads and pancakes and yoghurt and fruit. The Riad is off the main square in a derb (cul de sac) but it's very well lit and it's easy to find your way around. I would recommend two local restaurants - Le Dejeuner Marrekech and Pepe Nero - food is great and well cooked in both. I was also recommend d a day trip with a private chauffeur to the local waterfalls and valleys (although the drive up the mountain I wouldn't recommend for people scared of heights!). I would highly recommend the Riad - it's beautiful - and the customer service from Noel, Fabrice and their small team was first class!

Room Tip: All rooms look great!
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  • Stayed October 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
London, England, United Kingdom
Reviewer
4 reviews 4 reviews
Reviews in 3 cities Reviews in 3 cities
5 of 5 stars Reviewed October 22, 2013

We only stayed for one night (4 girls in 2 rooms) but still had a great time at the Riad. Noël, Fabrice and Abdou were so helpful and friendly, and the hotel itself was excellent. From the iced tea and traditional pastries that were brought to us when we returned to the riad at 1am, to the breakfast on the roof terrace the following morning, then Noël's advise on seeing the city and getting around, we felt really looked after.

Room Tip: Two of us stayed in the ground floor room, which doesn't have an actual door between the bedroom...
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  • Stayed October 2013, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Villa El Arsa

Address: 18 Derb El Arsa | Kennaria, Marrakech, Morocco
Phone Number:
Location: Morocco > Marrakech-Tensift-El Haouz Region > Marrakech
Amenities:
Free Breakfast Free High Speed Internet ( Wi-Fi ) Restaurant Swimming Pool
Hotel Style:
Ranked #2 of 187 Specialty Lodging in Marrakech
Price Range (Based on Average Rates): $
Official Description (provided by the hotel):
Ideally located in the Medina of Marrakech, with easy access, 5 minutes’ walk to Jemaa el Fna and other mythical places of Marrakech.Villa El Arsa is an oasis in the midst of excitement and wares of magical red town.Fabrice et Noel welcome you in this bed and breakfast with four rooms,accommodating up to 10 people (2 double bedrooms, one with fireplace and 2 triple rooms, bathrooms tadelakt).We will accompany you in your first visit to the Medina and we can present you the main palaces or places. ... more   less 
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