My sister and I chose Riad al Massarah based on the great reviews it received on TripAdvisor. We were certainly not disappointed. In fact, our experience was even better than we could have imagined.
There are so many good things to say about this gorgeous, boutique Riad. Firstly the people are fabulous. Michael and Michel, the owners, go out of their way to ensure that you have a truly wonderful experience in Marrakech. From the minute that you book your stay, Michael and Michel are on hand to arrange your airport transfers, restaurant bookings and suggestions as well as a very useful fact sheet regarding local customers and the money situation. Despite the very late hour, we were met by a taxi to take us as far into the Medina as possible and then taken from there by the Riad staff to check in. This consisted of taking all our heavy luggage straight to our room and supplying us with much needed Moroccan Mint Tea and Cakes/Bread/Jam. The next morning Michael then spent much of his time highlighting places to see and ideas for us to consider to ensure we had an enjoyable stay. Michael also acquainted us with local customs in the souks and then walked us to the main point close to the Riad so that we could find our way back. They immediately made us feel at ease and ready to tackle this great city. All of the staff were equally as wonderful and generous and made us feel totally at home.
Alongside the people, the rooms were superb. We stayed in the Jade and Amber rooms and they were both fabulous - beautifully appointed, very comfortable, with great bathrooms (wet rooms with great showers). Michel has created a beautiful Moroccan environment, with each room individually furnished and finished to the last detail. You feel totally part of the culture but it is still relaxed and not over the top. The rooms and bathrooms would rival any boutique hotel. The rooms are kept spotlessly clean by the wonderful staff and they pop in to turn down your beds in the evening. With a roof terrace and a fabulous courtyard with a pool, you can completely relax here. It is like an oasis away from the bustling city and exceptionally quiet, punctuated by relaxing classical and jazz music in the afternoon and evenings. The team always check in to see if you need a refreshing drink or something to eat.
Finally the food is exceptional. The breakfasts in the morning are an absolute must - fresh orange juice, fruit salad in rose water, selection of breads and conserves, tea/coffee, and each day the chef produces something a little different for you to try as well. The chef that produces all of this wonderful food, Abdul, is not only delightful but incredibly talented. Although there is no restaurant in the Riad per se, Abdul is available to cook you lunch or dinner upon request. He is very happy to take direction as to what you would like to try but we asked him to choose and we ate simply magnificent food on a number of occasions. We would definitely recommend that you request one lunch or dinner in the Riad so you can enjoy.
We have been lucky enough to experience many nice hotels around the world but Riad al Massarah is one of the best places we have ever stayed. A truly gorgeous Riad, with wonderful staff and a home from home in the midst of a fabulously busy city. If you are reading this and considering where to stay in Marrakech, look no further. This is THE best place to say without a doubt. Enjoy!