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“Tranquil” 5 of 5 stars
Review of Riad Al Massarah

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Riad Al Massarah
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26 Derb Djedid | Bab Doukkala, Marrakech 40030, Morocco   |  
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Hotel amenities
Ranked #18 of 461 hotels in Marrakech
Durham, United Kingdom
Contributor
12 reviews 12 reviews
7 hotel reviews
Reviews in 10 cities Reviews in 10 cities
11 helpful votes 11 helpful votes
“Tranquil”
5 of 5 stars Reviewed June 28, 2013

Subtle but authentic decor, areas set out for relaxing in and out of the sun, small but well designed pool for cooling off (not big enough for swimming), very attentive, polite and discrete staff, first class cuisine at both breakfast and dinner, comfortable pillows and beds, air conditioning and well appointed bathrooms (with great water pressure in the shower) are just a few of the highlights of a location that brings all of the benefits of the basics done really well, plus the addition of a luxury feel whilst making the whole experience very very comfortable, highly recommended as a location for exploring Marrakech

  • Stayed June 2013, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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332 people have reviewed this hotel

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    5 of 5 stars
  • Service
    5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (48)
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Sherman oaks
Senior Reviewer
7 reviews 7 reviews
3 hotel reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed June 28, 2013

Thank you, Michel, Michael, David and staff of Riad Al Massarah. From the emails during booking and the detailed information sent to us before our arrival, to the lovely conversations and advice given when we arrived, to the delicious dinner and breakfasts prepared for us, all exceeded any of our hopes for our stay in Marrakech! We felt very taken care of by all the staff and owners. The riad itself is beautifully furnished and designed with obvious taste and style. Marrakech was truly a dream come true and staying here added tremendously to our happiness. We loved the location: a non touristy neighborhood where you really can understand how people live and work. But, close enough to all cultural destinations to be able to walk to everything. We only hope to return someday! Elizabeth and Ian

  • Stayed June 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
New Orleans
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed June 13, 2013

David, Michael, Michele and all the staff created a very warm environment. I can't thank them enough for all the information and tips that they provided during our stay. The Riad is really nice and it was wonderfull to have breakfast at the terrace.

My only reservation is about the noise from the other guests. I'd suggest staying at the Jade suite on the terrace.

Room Tip: I'd suggest staying at the Jade suite on the terrace.
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  • Stayed May 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
oxford, UK
Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
Reviews in 5 cities Reviews in 5 cities
59 helpful votes 59 helpful votes
5 of 5 stars Reviewed June 12, 2013

A quiet, welcoming and peaceful Riad, down a small narrow street, a little off a main thoroughfare with markets and local traders. The hospitality here is out of this world, and the staff (David and Michael were there when we were) take every effort to make one's stay and time in Marrakech so enjoyable, from meeting the airport taxi, to leaving.
All the advice given was very helpful and the company they use for excursions is great - we went for a hike in the Atlas Mountains and had lunch out one day. All the places to eat were very good recommendations, but they too can cook super dinners. Breakfasts were also most enjoyable on the roof terrace.

Certainly a place to come back to, and fully recommend a stay here.

Room Tip: We stayed in Jade on the top floor, which did have super views, a lovely large wet room for a bathro...
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  • Stayed June 2013, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Melbourne, Australia
Contributor
12 reviews 12 reviews
Reviews in 10 cities Reviews in 10 cities
5 of 5 stars Reviewed May 31, 2013 via mobile

A little haven in crazy Marrakech. Down to the finer details, Riad al Massarah is an experience. Michael and Michele Nre super helpful and accommodating. The staff have a beautiful rhythm and dynamic that creates such a warm, comforting, serene space. The accommodation is luxe and you can tell that things are well planned. Staff advise is thoughtful, honest and we were truly grateful. We had a couple mishaps in booking out accommodation but between Michael, david and Michele there was nothing to worry about. Thanks and can't wait to visit again. Niki and Alison

  • Stayed May 2013
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Edinburgh, United Kingdom
Contributor
14 reviews 14 reviews
5 hotel reviews
Reviews in 8 cities Reviews in 8 cities
13 helpful votes 13 helpful votes
5 of 5 stars Reviewed May 30, 2013

This is a long LONG overdue review. A year ago we spent 4 nights at the Al Massarah and it was one of the best experiences of hospitality we have had. My partner had organised the visit as a surprise for me (very lucky me) and in the run-up the owners Michel and Michael had been extraordinarily helpful in helping him organise everything, including getting recommendations on where we should go while in Marrakech. Our room was beautifully decorated, cosy yet also cool with a feeling of privacy despite having a window onto the balcony, and the bathroom was huge and really quite impressive! As it's a Riad there is a balcony running along outside all of the rooms, where we sat in our two chairs at our little table, and had a delicious breakfast every morning. There is a roof terrace with wonderful views of the rooftops of the city, where you can lie on loungers, or sit in the shade and have drinks and nibbles in the evening watching the sunset. Downstairs there is the little pool and beautiful courtyard, all trickling water, candles, carpets and general luxe setting where you can sit and have your aperitif, coffee etc in total calm. You can also eat dinner at the Riad, which we did twice, in the little dining room off the courtyard. The food was to die for: imagine Moroccan food at its most authentic and delicious. I still have dreams about those tagines...Aside from M &M being a regular helpful and friendly presence, the Morrocan staff at the Riad really deserve a special mention. The lady who brought us breakfast did so with a beaming smile, which she replicated everytime we came accross each other - I wanted to hug her every time I saw her! The guys who worked there were without fail super friendly and incredibly helpful. Nothing was too much trouble, and everything was done to cultivate the atmosphere of luxurious calm with a smile. The British hospitality industry could learn a thing or two about service from these guys and girls! We really appreciated everything they did for us (including the huge bunch of beautiful red roses they gave me on my birthday!). Additionally, all the staff seemed really happy and well cared for by their French/British employers (and in fact due to being able to speak French our chats with the staff confirmed this!), everyone seemed to really trust and like each other and the resulting atmosphere really made us feel relaxed and happy there. We also had a traditional Hamam and massage which was an amazing experience. If you don't want to be washed naked by a stranger (of the same sex, obviously) I probably wouldn't recommend, but if you can relax and enjoy it it's a wonderful experience!! This Riad is an absolute haven of luxury and peace in the busy Marrakech medina. It's beautiful, the staff are fantastic and the food is fabulous. What more could you ask for?

  • Stayed June 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ormond Beach
Senior Reviewer
6 reviews 6 reviews
Reviews in 2 cities Reviews in 2 cities
5 of 5 stars Reviewed May 27, 2013

I just have to write a review about my experience at the Riad Al Massarah. The surroundings interesting, tasteful and a respite from the hustle and bustle of the Medina outside. My bedroom charming, very quiet and very comfortable. The staff not only very friendly but also very helpful, and interesting to chat with. The food was the best of all our meals while in Marrakech. We had breakfast everyday along with a couple of lunches and several dinners during our 8 day stay. Michael and David are wonderful hosts, so very patient about helping us with directions, but also in finding us a wonderful service and guide who would take us to the mountains and the sea. Both excursions a delight and most interesting. My whole experience at Al Massarah exceeded my hopes and expectations. I will remember my experience there with fondness and delight. Lee D.

  • Stayed April 2013, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Riad Al Massarah

Address: 26 Derb Djedid | Bab Doukkala, Marrakech 40030, Morocco
Phone Number:
Location: Morocco > Marrakech-Tensift-El Haouz Region > Marrakech
Amenities:
Free Breakfast Free High Speed Internet ( WiFi ) Restaurant Suites Swimming Pool
Hotel Style:
#19 Romantic Hotel in Marrakech
#138 Family Hotel in Marrakech
Price Range (Based on Average Rates): $$
Official Description (provided by the hotel):
Responsibly run Riad with La Clef Verte accreditation and Travel Life Gold Award for sustainable tourism. ... more   less 
Also Known As:
Riad Al Massarah Marrakech
Riad Al Massarah Hotel Marrakech

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