What makes Riad Al Massarah special is the service and attention provided to guests by the owners and staff. They really do go above and beyond to take care of you, as well as educate and inform you. They also help you navigate Marrakech, recommend restaurants, shops, and tours, and make restaurant or transportation reservations for you. If you are a novice traveler, they will make you feel at ease and this is the perfect place to stay. If you are a seasoned traveler, they will share travel stories and anecdotes, but do ask for details on things to do off the beaten path.
The rooms at the Riad are exceptional - they are comfortable, modern, and beautifully decorated, really helping you feel Moroccan culture first hand. The breakfast provided is made fresh daily and is excellent. Generally speaking, this Riad is an oasis within the craziness of the medina.
However, because the Riad is an open space, evening conversations can be heard throughout the facility. If you are a light sleeper, you may want to consider ear plugs or politely asking fellow guests to lower their voices if they are staying up and conversing late.
I would highly recommend this Riad to other travelers staying in Marrakech's old city and congratulate Michael, Michel, and David on a job well done.