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“Charming riad” 4 of 5 stars
Review of Riad Merstane

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Riad Merstane
13 Derb El Merstane, Marrakech 40000, Morocco   |  
Hotel amenities
Ranked #340 of 1,135 Marrakech B&B and Inns
Colchester, Essex
Level Contributor
100 reviews
68 hotel reviews
common_n_hotel_reviews_1bd8 119 helpful votes
“Charming riad”
4 of 5 stars Reviewed March 11, 2013

Peaceful and beautifully decorated riad which is a pleasure to stay and relax in. Arrangements beforehand were easy to make with the English owners, and they were particularly helpful when we had to cancel and then rearrange our trip at the last minute. (Which may have been why the taxi meeting us at the airport was late)

We had the Jasmine Room, which was beautifully decorated and has a graceful four poster bed and the best quality bed linens of any of the five places we stayed in Morocco. We had two evening meals, which were delicious, and breakfast was also good, though we would have appreciated fresh orange juice. On a couple of occasions when we were relaxing in the riad we were offered pastries, tea or coffee, which was a nice touch.

Perhaps the main thing to consider when booking this riad is its location. Rachid the manager provides a useful (and vital!) map which prevented us from getting hopelessly lost when on our way to the riad. (We did get hopelessly lost at other times!) It is a good 25 minutes from the main square at busy times of day, so if you like to return to your hotel between a day's sight seeing and an evening out you may consider it a bit too far from the centre. On the other hand you could do what we didn't do and use taxis. The fact that it's in a working and non-touristy area was mainly a plus for us, but we weren't there long enough to feel totally comfortable walking back to the riad late at night; not because we ever felt threatened but because it was just so different from what we are used to.

  • Stayed March 2013, traveled as a couple
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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97 reviews from our community

Traveler rating
    74
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    5 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (19)
Date | Rating
  • English first
  • French first
  • Italian first
  • Any
English first
Hong Kong, China
Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed February 22, 2013

From the local, small streets of the Medina full of bursting life to the tranquility of this boutique riad the feelings were always of happiness. The colors of the rooms, breakfast in front of a fireplace, the terrace full of sun and the shadow inside the riad wall, all these gave us a few days of real Morocco life. The kindness and friendly House Director Rachid, always full of suggestions and always ready to help, the great cooking and big smiles of Rachida and Suzina, the English touch here and there of Allen and Katy made our stay at the Riad Merstane a holiday in the holiday. We will promote this beautiful place to friends and family members and we dream the time when we could be there once again.

Room Tip: I think the rooms at the first floor are maybe better located than the one on the ground floor; but...
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  • Stayed February 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
London
Level Contributor
7 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
5 of 5 stars Reviewed February 4, 2013

We had the most wonderful time in this beautiful Riad and cannot praise enough the care and attention we were given by all the staff and the standard of the food was superb - 10 out of 10 to Rachida and Suzina for their cooking - and I have now added extra dishes to my regular Moroccan menu here at home, the cauliflower in egg was amazing!! Indeed we so much enjoyed the dinner on the first evening we ate in all three evenings and then relaxed in the sitting room planning our excursions for the following day. Omar the driver was so accommodating and welcoming, Rachid and Karim, again both so welcoming and such great sense of humour!! We so enjoyed listening to some of the music that I have ordered some on Amazon since we got back so that we can replay those evocative sounds. Mustafa, the guide arranged for us, was fantastic and took into account our interests and we had a most informative and illuminating tour of the Medina and Souks, with the added bonus of not being taken to places and 'encouraged' to buy carpets and other artefacts that we did not want!! I have already praised and posted many photographs of our visit on my Facebook and Twitter accounts encouraging others to book the riad - an oasis of calm after running the gauntlet of the souks and mopeds:)

  • Stayed January 2013, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Toronto, Canada
Level Contributor
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed January 11, 2013

My family and I took a chance on this riad on our very first stay in Marrakech, based solely on ecstatic views on tripadvisor, and we were not disappointed! We arrived to the riad rather late in the evening and were slightly disoriented from having traveled a long distance to get there. Rachid, the riad's most excellent manager, immediately set us at ease. He gave us a tour of the riad's amenities, had us settled in our rooms, arranged to have some mint tea made to warm us up and then set himself to the task of arranging dinner for us (which at that time of night meant some seriously delicious sandwiches). That was our introduction to Riad Merstane, and the rest of our stay reflected the same, warm hospitality. The riad itself is absolutely gorgeous. Decorated in a traditional Moroccan style, it has a lush courtyard and beautifully appointed rooms and common areas. The rooms are each equipped with air conditioning or portable radiators such that they were always warm and comfortable, even though the courtyard can get pretty chilly on December nights. The riad is located a little further away from the square, but is only a short (2 minute) walk from the nearest medina entrance and access to taxis. Rachid was at all times helpful, which meant drawing up maps to help us navigate the medina and even offering to accompany us to help us get oriented. The rest of the riad staff are also extremely helpful and courteous, and did an excellent job of arranging delicious breakfasts and providing laundry service for us. On our last night we arranged to have dinner in the riad which turned out to be one of the best meals of our trip. We cannot recommend this riad enough, and plan to stay here on our next trip to Marrakech!

Room Tip: Sandalwood room has best wifi reception!
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  • Stayed December 2012, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
London, United Kingdom
Level Contributor
158 reviews
45 hotel reviews
common_n_hotel_reviews_1bd8 76 helpful votes
4 of 5 stars Reviewed January 11, 2013

We were very pleasantly surprised at how spacious and airy the hotel is, given that the entrance is a low doorway from an alley in the medina! Beautiful courtyard and comfy rooms. We booked dinner one night and they lit the courtyard with candles - it was so romantic (and the food was very good too!). Excellent service and would recommend it.

  • Stayed February 2012, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
London, United Kingdom
Level Contributor
22 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
5 of 5 stars Reviewed October 31, 2012

If you are looking for traditional holiday away from large chain hotels this is the place for you. The rooms are all lovely and the courtyard with its palms and flowers is an oasis of calm. Set in a quiet un touristy part of the medina it is a wonderful base for a stay in Marrakech. The staff are efficient and extremly helpful and can help with any requests at all - including providing a map for the best route to Jemaa el-Fna. Breakfast is perfect and if you book an evening meal you will be delighted. It is a 20 to 25 minute walk to the main square but this in itself is a bonus as you pass many areas that are not packed with tourists - this is working Marrakech! The aiport pick-up and departures worked perfectly so no need to worry about arranging this yourself. I thoroughly recommend this Riad and i will be returning.

Room Tip: All the rooms are very nice and face in to the courtyard as you would expect. However this Riad is v...
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  • Stayed October 2012, traveled with friends
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
St Helens, United Kingdom
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed August 12, 2012

My wife and I spent a thoroughly enjoyable week in Riad Merstane's Jasmine Room. As mentioned by other reviewers, all the staff are courteous and helpful, the breakfasts are great and if you order an evening meal, you won't have better. Airport pick-up and drop-off was efficient and reasonably priced. There are hundreds of Riads to choose from but we can't speak highly enough of this place, do yourself a favour and book it!

Room Tip: Jasmine was the best in our opinion, first floor, overlooking courtyard, two chairs outside, light a...
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  • Stayed February 2012, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Riad Merstane

Address: 13 Derb El Merstane, Marrakech 40000, Morocco
Location: Morocco > Marrakech-Tensift-El Haouz Region > Marrakech
Amenities:
Free Breakfast Kitchenette Pets Allowed ( Dog / Pet Friendly ) Suites Airport Transportation
Hotel Style:
Ranked #340 of 1,135 B&Bs / Inns in Marrakech
Price Range (Based on Average Rates): $
Number of rooms: 4
Official Description (provided by the hotel):
The Riad has 5 double bedrooms all ensuite and individually decorated with traditional finishes and furniture set around a tranquil plant filled courtyard garden. There is a large roof terrace with High Atlas Mt views, sunbeds and seating and a comfortable sitting room with an open olive wood fire in winter. There is also a separate cosy dining room. The riad is fully staffed with friendly and helpful staff and an excellent cook - cookery sessions available on request. All bedding is smooth Egyptian cotton and towels and hairdryers are provided. The riad is in a historic and authentic area of the medina a short walk from the souks and through them to the square of Jemna el F'na also near several museums and sights as well as having good access through the walls to the new town. ... more   less 
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