We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Perfect Riad holiday” 5 of 5 stars
Review of Riad Merstane

Save Saved
You added Riad Merstane to your Saves list
Best prices for your stay
Enter dates for best prices
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Show Prices
Compare best prices from top travel sites
Riad Merstane
13 Derb El Merstane, Marrakech, Morocco   |  
Hotel amenities
Ranked #382 of 1,037 Marrakech B&B and Inns
London, United Kingdom
Contributor
20 reviews 20 reviews
6 hotel reviews
Reviews in 11 cities Reviews in 11 cities
13 helpful votes 13 helpful votes
“Perfect Riad holiday”
5 of 5 stars Reviewed October 31, 2012

If you are looking for traditional holiday away from large chain hotels this is the place for you. The rooms are all lovely and the courtyard with its palms and flowers is an oasis of calm. Set in a quiet un touristy part of the medina it is a wonderful base for a stay in Marrakech. The staff are efficient and extremly helpful and can help with any requests at all - including providing a map for the best route to Jemaa el-Fna. Breakfast is perfect and if you book an evening meal you will be delighted. It is a 20 to 25 minute walk to the main square but this in itself is a bonus as you pass many areas that are not packed with tourists - this is working Marrakech! The aiport pick-up and departures worked perfectly so no need to worry about arranging this yourself. I thoroughly recommend this Riad and i will be returning.

Room Tip: All the rooms are very nice and face in to the courtyard as you would expect. However this Riad is v...
See more room tips
  • Stayed October 2012, traveled with friends
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Write a Review

83 people have reviewed this hotel

Traveler rating
    61
    19
    2
    0
    1
See reviews for
13
40
2
2
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    5 of 5 stars
  • Value
    5 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (13)
Date | Rating
  • English first
  • Italian first
  • Any
English first
St Helens, United Kingdom
Reviewer
4 reviews 4 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed August 12, 2012

My wife and I spent a thoroughly enjoyable week in Riad Merstane's Jasmine Room. As mentioned by other reviewers, all the staff are courteous and helpful, the breakfasts are great and if you order an evening meal, you won't have better. Airport pick-up and drop-off was efficient and reasonably priced. There are hundreds of Riads to choose from but we can't speak highly enough of this place, do yourself a favour and book it!

Room Tip: Jasmine was the best in our opinion, first floor, overlooking courtyard, two chairs outside, light a...
See more room tips
  • Stayed February 2012, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
London, United Kingdom
1 review
5 of 5 stars Reviewed May 20, 2012

Enjoed a fabulous short break in Marrakech, made special by this wonderful Riad.
Exuding pure Moroccan style, Riad Merstene is furnished in a traditional syle with tasteful and elegent touches throughout. The building is apparently some 200 years old and has been restored in keeping with its original design.
Our room was comfortable and led out onto a seating and balcony area overlooking the courtyard, which is lush with palms and trees. Many a relaxing hour was spent sitting in a quiet, cool, shady spot reading a book and listening to the birds sing. The courtyard really was an oasis of tranquility within the hussle and bustle of the Medina.
Servcie was absolutely first class. We enjoyed lazy breakfasts and our room was made up daily by the most friendly local staff and nothing was too much truble. Calm was soon restored after returning to the Riad from a day in 45 degrees heat to find no beer left in the fridge; a quick phone call ensured a fresh delivery of chilled cans within a half hour!
I can most certainly recommend this b&b to anyone wanting to experience the real Marrakech, especially as it was such good value.

  • Stayed May 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
London, United Kingdom
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed May 20, 2012

Just spent four wonderful days at this peaceful Riad. Set in the heart of the Medina, amid the winding alleyways, you are part of the real Marrakech. The Riad is small and friendly. Our ensuite room was compact, but very comfortable with efficient air conditioning and overlooked the interior courtyard, which was beautiful. The staff were absolutely lovely, and the house manager was very helpful - drawing a map to direct us to the central square, and even walking us there the first afternoon. A traditional Moroccan reakfast was served in the courtyard each mornging and we lingered there for a long time enjoying refills of tea/coffee and chatting to other guests. The courtyard was also a welcome relief from the heat in the afternoon - a perfect to read your book and enhoy a glass of wine from the fridge! Very good value and would highly recommend this Riad to anyone who wants to enjoy a slice of the real Marrackech.

  • Stayed May 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
London, United Kingdom
Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
Reviews in 5 cities Reviews in 5 cities
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed May 14, 2012

Travelling with 2 young children we stayed at the Riad for 4 nights and had a really lovely time. The look, feel and service in the riad has that special charm which makes you feel like a guest not a tourist. Our kids loved chasing the cats round the child-friendly roof terrace, and were fussed over by the lovely staff. The food was great. Rashid, the manager, was a good judge of how much input you need as a guest and was very helpful without being over-bearing. Judging how "genuine" staff are can be difficult, but lets just say, Rashid did not count the tip we gave, and I really think his interest in making your stay here as great as possible is a personal not commercial one. Re- the location, I must admit the comments regarding shifty looking locals makes me smile since, while I can't guarantee they were the same guys, the greatest threat the local lads posed was excessive squeezing of my childrens cheeks. Admittedly I live in Peckham, but this is the most unthreatening of neighbourhoods, and i personally preferred the feel of being within a more local neighbourhood rather than some of the more plush "riad ghettos" further south. Of course if you do get lost, and that is pretty easy in the northern medina, accepting directions is going to cost you 10-20 dirhams, but no one approached me within 200 yards of the riad itself- much more likely in the souks. On the negatives-My wife tells me that the "products" were nicer in other places, if that is an issue, but bear in mind we could have bought a bucket of "La Sense de Marrakech" for the difference in price between this place and similar Riad's. For me the only issue was not one that could be solved by the lovely people here-which is bringing young children into the more intimate environment of a small shared riad. Its tricky and I hope we didn't disturb other guests, but there are clearly times when we were conscious of the noise we made, Of course the real upside of this Riad is you could take the whole thing for the price of a room in a more touristy riad. I could think of no better place for a larger family or a couple of families, who could rent out the whole place for a fantastic rate. It really is something special

Room Tip: We loved the bath in the Amber room,which gave it a slight edge over the jasmine room, though both a...
See more room tips
  • Stayed May 2012, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Contributor
12 reviews 12 reviews
11 hotel reviews
Reviews in 12 cities Reviews in 12 cities
16 helpful votes 16 helpful votes
5 of 5 stars Reviewed March 31, 2012

Hidden away on a minor side alley, this place is beautifully decorated and a cool, calm hideaway from the bustle of Marrakech. The manager, Rashid is very welcoming and gave us a good orientation to the area, even going so far as walking us to the city centre ensuring we noted the landmarks to navigate back. It's a fair old walk, but he gave us a home-grown map to assist us in recognising the route back.

The downstairs rooms are the coolest at night and you are surprisingly isolated from the noise of the city. Food was good (the evening meal was genuinely excellent) with generous portions and a good breakfast to set you up for the day. The staff are all charming and eager to make your stay a good one. If you want a bit of sun there is a roof terrace, but it understandably does get a bit hot. Then again, you just go to the courtyard below to cool down. There is a fridge with an honesty bar arrangement - with only 5 rooms this is all quite workable.

As this place is so hidden away, you are well advised to allow the hotel to arrange your transfer from the airport (there was a fixed 100 dirham fare). The only other thing to watch was the walk to the city and back. The hotel is in a local’s area where there is no hassle. In the city centre you are fair game for a bit of sales –as you’d expect. However, there is one area in the middle of the walk home between the commercial bits and the locals, where any signs of being unsure where you’re going / catching some dodgy geezer’s eye / showing any signs of weakness from the herd will instantly get you a new ‘friend’ eager to tell you how to get to your hotel / the market / pretty much anything – all in preparation for demands for cash. It’s not a massive problem and you get to see a real part of the city on the way; just pay attention to Rashid’s route! Sunnies on, head down, GO!

Room Tip: Cooler on the ground floor
See more room tips
  • Stayed March 2012, traveled with friends
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cairo
Contributor
18 reviews 18 reviews
9 hotel reviews
Reviews in 10 cities Reviews in 10 cities
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed February 17, 2012

We found all of the rooms lovely, with very comfortable beds (hot water bottles included) and plenty of hot water in the shower or bath. The roof is perfect for soaking up some sun in the afternoon and relaxing after a day spent wandering the souks. Rachid is very helpful and the staff are marvellous. When it gets too cold on the roof there's a good log fire in the salon, perfect for sitting with a glass of wine and hanging out with friends. It was recommended by colleagues, and will continue to be the place to stay in Marrakech.

  • Stayed February 2012, traveled with friends
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

Been to Riad Merstane? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Riad Merstane

Address: 13 Derb El Merstane, Marrakech, Morocco
Location: Morocco > Marrakech-Tensift-El Haouz Region > Marrakech
Hotel Style:
Ranked #382 of 1,037 B&Bs / Inns in Marrakech
Price Range (Based on Average Rates): $
Reservation Options:
TripAdvisor is proud to partner with Booking.com and BookingOdigeoWL so you can book your Riad Merstane reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.

Owners: What's your side of the story?

If you own or manage Riad Merstane, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.