We travelled as a 3 generational family group.
Club Med do some things amazingly well, and others not so well. We keep going back which says something, but as someone who works in hospitality I wish the company would stop congratulating themselves for the things they do well and seek out critical feedback as an opportunity for improvement. I have just filled in a lengthy online evaluation form which asked multi choice questions in such a way that made it impossible to tell them anything useful about my experience.
The Riad Zone itself is lovely. The pool is large and heated and clean. The main lifeguard was excellent, keeping a close but unobtrusive eye especially on young and elderly members of our group, including a gentlemanly arm to assist grandma out of the pool and back to her lounger. Poolside service was great. It is worth noting that the main pool in the 'non-riad' area is icy and very empty for the number of people sitting around it. The adult-only Zen pool is heated but no use for families. The kids club pool (heated) is available to families at specific times but it closes at 5.30. This alone is a reason to upgrade to the Riad if you want to enjoy a swim with your kids after Mini Club.
Food in the main restaurant was very good - definitely better than some other 4T villages we have visited, but not quite as good as Belek or Palmyie. Desserts were the low point for me and it would have been nice to have the ice cream available at dinner as well as at lunch. As always, French style breads and pastries were exceptional (big shout out to the lovely baker), although a flatbread would be a nice addition when there are tagines, baba ganoush, hummus etc. on offer most days. The food in the Riad at lunch was also good, although I generally preferred to go to the main restaurant for a change of scene.
Mini/Petit Club were truly excellent, and the quality of the childcare is the main reason we rebook with Club Med. The only slip-up of the week was a late start to the mini-club show (advertised as 8.15pm but doors didn’t open until over an hour later which meant a very late finish for small children). Other than that our children were very well cared for and had a wonderful time. The manager Nick was visible and approachable.
The rooms were nice - we chose terrace suites for the privacy and sun and also the bathtubs which club and deluxe rooms do not have. However our room needed a bit of maintenance attention - our minibar fridge kept overheating and the only way I could get it to function was to sit it in the middle of the floor where it stayed all week. Water temperatures in the showers are a bit erratic; one of the light switches didn't work properly so the only effective way to turn off the main bedroom light was to take the room key out of the dock to turn all the lights off; some of the mattresses and seat cushions on the terrace were waterlogged, meaning that unless you had something waterproof to put on them, the water slowly seeped out and soaked you when you sat on them; and following a night of heavy rain a big damp patch appeared on our bedroom wall. The manager of the Riad is visible and very friendly, as are all the reception staff, but I don't want to spend my holiday making complaints or asking for things to be fixed, so after reporting the minibar issue twice with no success I just ignored them all, but I think that at this price point the house-keeping teams need to be a bit more vigilant and proactive and decent air conditioning should be standard.
Overall we had a wonderful holiday - the all inclusive model works very well for a larger group and the varied activities offer something for everyone and on the whole, the staff (local and imported) were friendly and helpful. As a short-haul spring/autumn option when the other European sun resorts are closed, I would consider revisiting Club Med Marrakech.
- Official Description (provided by the hotel):
- Le Riad, which is surrounded by private gardens, has sixty Suites which combine a Moroccan setting with every comfort imaginable. With its swimming pool and its rooms each with a fireplace, Le Riad is an intimate and princely place. You can sample a privileged lifestyle relaxing in the Bar-lounge, enjoying the cozy atmosphere in the piano bar or unwinding in the library. The more curious amongst you can treat yourselves to the exotic flavours and spicy dishes on offer at the restaurant. ... more less
- Reservation Options:
- TripAdvisor is proud to partner with Club Med so you can book your Club Med Marrakech le Riad reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
- Also Known As:
- Club Med Marrakech Le Riad Hotel Marrakech
- Marrakech Club Med