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“Wonderful hotel, Amazing Service” 5 of 5 stars
Review of Riad El Mansour

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Riad El Mansour
4.0 of 5 Hotel   |   227 Derb Jdid | Bab Doukkala, Medina, Marrakech 40000, Morocco   |  
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Ranked #22 of 461 hotels in Marrakech
Cardiff
Reviewer
5 reviews 5 reviews
3 hotel reviews
Reviews in 5 cities Reviews in 5 cities
4 helpful votes 4 helpful votes
“Wonderful hotel, Amazing Service”
5 of 5 stars Reviewed June 3, 2014

I read the reviews before booking this hotel and hoped it would be a good choice, however when we arrived it exceeded all expectations. We stayed in the Amber Room with our 2 children and the room was simply stunning, as was the rest of the Riad. Breakfast can be taken on the roof terrace in the morning sun or if you wish can be taken wherever you like, just ask them and they shall set a table up for you in the courtyard by the beautiful Moroccan tiled Jacuzzi with palms and open air balconies looking up to the blue sky. The food is wonderful, served with top class service, freshly squeezed juices and even English Breakfast Tea if you so wish (almost impossible to find in Marrakesh). In our room was plenty of drinking water, a huge complimentary bowl of fruit, a selection of small pastries and a bowl of dates, walnuts and dried fruits. The complimentary shower gel, shampoo and moroccan oil for you skin is just to die for (I came home with a large bottle of Oil which I purchased from them). They made our children feel so welcome and our son who is 10 years old is a fussy eater and they could not have been more accommodating. There are robes for you to wear in the room or around the Riad and they have even left a child size robe for our 10 year old which he loved. Slippers are left out every evening when they come to turn your bed down and a fresh bottle of drinking water is always available.
Free Wifi is available throughout the Riad which our children loved.
The hotel arranged transport from and to the airport which is the same price as a taxi, which I would highly recommend as I don't think we would have found the Riad without being escorted to the door by someone who knew their way.

It is about a 10 minute walk to the market area with a lot of interesting sights on the way. The people are very friendly as you walk to and from the Riad and as a family we felt very safe.

  • Stayed May 2014, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
scrsteve27, Owner at Riad El Mansour, responded to this review, July 11, 2014
Thank you Amanda for leaving us such a wonderful review and taking pictures too!

Food can be taken anywhere you wish and at any time you wish, we do not have a set time table for breakfast for example, you get up when you want and eat when you want!
Yes we have good old builders tea and some speciality teas too, our guests do like their cuppa tea!
We do cook for many diets, and can offer children's meals, our cook has been known to make chicken nuggets but not the packet variety, REAL chicken nuggets with real chicken!

We do try and provide what our guests want, and offer complimentary local made bathroom products such as shower gels, personalised soaps, body gel and shampoos, and even a free sample of Argan oil.

So pleased yourself and your two children enjoyed you stay, and we hope to welcome you back again.
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675 people have reviewed this hotel

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    5 of 5 stars
  • Service
    5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (79)
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London
Reviewer
4 reviews 4 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed May 31, 2014

We spent a few days in Marrakesh area. Two days in the High Atlas, recommended and booked by the hotel. A very special experience of walking, a cosy small hotel without electricity in the main building but fires in the rooms and a wonderful dinner and good breakfast - unique? Riad has exceptional rooms - all plushly different with bathrooms to literally "write home about". Excellent location and guide to sights/shops in Medina, photographic exhibition up street (roof top luncheon), dinner in the Medina # 21, exceptional staff - nothing is too much trouble. Our steam room bathing/exfoliating experience was both exhilarating and restfully exhausting. The staff are there to help and standards are consistently high. A special pleasure to retreat to after the hustle of the Medina. Guest care at it's best.

Room Tip: It's not a view sort of place, each room is work of art, your own "den" with all the...
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  • Stayed March 2014, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Betchworth, United Kingdom
Contributor
16 reviews 16 reviews
9 hotel reviews
Reviews in 11 cities Reviews in 11 cities
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed May 28, 2014

The riad was a fantastic choice for us, Abdess and the team provided a very special experience for our first trip to Marrakech. From a fabulous terrace meal or drink to a map pre-populated with sites to see and do, a really amazing time. Abdess provided drivers, dinner reservations and help as needed. The riad is a hidden gem, off the beaten path was easy walking to all the main attractions. A lovely experience!

Room Tip: We stayed in the Jasmine room, very quiet at night - but the neighborhood rooster was a bit noisy in...
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  • Stayed May 2014, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Chicago, Illinois
1 review
4 of 5 stars Reviewed May 26, 2014

My friend Robert and I stayed at Riad El Monsour for 7 days in May of 2014. The staff at this Riad made our stay incredibly memorable. The building itself is 300 + years old, well maintained, and charming but service is the star here. Mustapha, was our personal guide for a trip to the Atlas Mountains, camel rides, and for a guided tour of the Medina. He is charming, knowledgable, and he seems to know everyone in Marrakech. His motto is "No Problem". Abdess and Wadie run the front office and they attended to everything. When the airline lost my luggage, they helped me track it down, when I misplaced my phone, they tracked it down, when we wondered about sightseeing or restaurants, they made recommendations and reservations. Mustapha, Abdess and Wadie offer a local insight and connection that you will not get elsewhere. We ordered a private dinner that was beautifully prepared by Latifa. Latifa also prepared the complimentary breakfast each day and the lunches we purchased (delicious). Nadia and Sana served meals with grace and warmth and they kept the rooms tidy. The Riad is located in the Medina and it is very safe but it is at the end of a relatively dark alley and is not for those who require curb appeal. It is, however, a wonderful retreat in a city that is absolutely alive with activity and charm.

Room Tip: I stayed on the first floor and my companion stayed on the second floor. I think I preferred the se...
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  • Stayed May 2014, traveled with friends
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Senior Reviewer
8 reviews 8 reviews
6 hotel reviews
Reviews in 6 cities Reviews in 6 cities
15 helpful votes 15 helpful votes
5 of 5 stars Reviewed May 26, 2014 via mobile

We arrived late in Marrakesh, and the driver was waiting for us at the airport. Half an hour later we were sipping our first glass of Moroccon wine with amazing couscous and tagine made personally for us by the riad. The riad is very tastefully decorated with beautiful colours and decoration. The room was very clean and the bed very comfortable.

The second day we had an amazing breakfast on the terrace. Abdess then walked us through the map of Marrakesh and advised of where to go and what to see. With such advise, you do not need any guides! Over this discussion he also booked us a restaurant for the evening as well as taxi there and back.

We decided to book a trip to Atlas mountain through the riad. This trip was the highlight of our vacation! Our driver, Mousse, was exceptional! Everything was perfectly organised, and we would highly recommend this trip!

If you are thinking of where to stay in Marrakesh, you cannot go wrong with this riad!!

Olya and Fred

  • Stayed May 2014
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Schoonhoven, Nederland
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed May 21, 2014

This is a very nice, clean en cosy riad. I went here with my sister and we had a great time! Room, food, people and service: fabulous! When i go back to Marrakesh i would choose Riad el Mansour again to stay over!

Stayed May 2014, traveled with friends
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Barcelona, Spain
1 review
5 of 5 stars Reviewed May 20, 2014

My partner took me here for my 40th birthday, it was a surprise present and what a present it was!
We were picked up at the airport by the hotel`s own driver ( Mustapha) and whisked to the hotel.
Our room was the `Amber Suite`on the first floor. The furniture in the room was amazing..a huge hand-carved bed and chandeliers. The complimentary items were lovely, along with the toiletries in the shower..gels, body oil, shampoo, conditioner, argan oil and black soap, slippers and bathrobe. We had maid service in our room twice a day. Breakfast was when we wanted it ..the first day we didn`t get up til midday, but it was no trouble at all to have our `late breakfast` on the sun terrace
Our hosts Abdess and Mustapha were very attentive to our needs and were very informative and knowledgeable about their city
We had dinner twice at the hotel..amazing food and huge portions, at a great price ..really good value compared to the `top` restaurants in Marrakech

  • Stayed May 2014, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Riad El Mansour

Address: 227 Derb Jdid | Bab Doukkala, Medina, Marrakech 40000, Morocco
Phone Number:
Location: Morocco > Marrakech-Tensift-El Haouz Region > Marrakech
Amenities:
Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Restaurant Room Service Spa Suites
Hotel Style:
#5 Spa Hotel in Marrakech
#7 Luxury Hotel in Marrakech
#11 Family Hotel in Marrakech
#17 Romantic Hotel in Marrakech
#42 Business Hotel in Marrakech
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Riad El Mansour 4*
Official Description (provided by the hotel):
Riad El Mansour is a six bedroom, award winning Riad. This boutique hotel is situated a short stroll from Place Jemaa el-Fna. We offer the highest levels of service and hospitality with a Jacuzzi, Spa, Hammam and GymWe have a full time resident cook and can arrange airport transfers for you. ... more   less 
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Also Known As:
Riad El Mansour Marrakech
Riad El Mansour Hotel Marrakech

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