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“The best service by far…small but lovely” 5 of 5 stars
Review of Riad El Mansour

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Riad El Mansour
4.0 of 5 Hotel   |   227 Derb Jdid | Bab Doukkala, Medina, Marrakech 40000, Morocco   |  
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FREE AIRPORT TRANSFERS
Ranked #22 of 460 Hotels in Marrakech
Kuala Lumpur, Malaysia
Top Contributor
83 reviews 83 reviews
16 hotel reviews
Reviews in 24 cities Reviews in 24 cities
65 helpful votes 65 helpful votes
“The best service by far…small but lovely”
5 of 5 stars Reviewed April 21, 2014

This Riad is a bit off the beaten path but that provides for very quiet evenings. It is very small but lovely and the staff are truly exceptional. The breakfasts were the best (that's what my kids said) and the staff went out of there way for us...including going to the pharmacy to buy the medication I had forgotten. We had the Saphire suite which is good for families, but was small for ours and it is dark!! That was the ONLY issue…. It was clean and had every amenity!! 3 fits best in the room, but they added an extra bed for our son. We had a lot of luggage so felt a bit cramped, but again we were very comfortable and enjoyed the peace and quiet this Riad provided. This might be best for couples…or perhaps get 2 rooms if you have older children like ours. We are AMerican and have been expats for 14 years so our expecations are a bit high as we have done so much traveling. However, I would recommend this without hesitation!!

  • Stayed April 2014, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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687 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    5 of 5 stars
  • Service
    5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
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STAINES UPON THAMES UK
Senior Contributor
30 reviews 30 reviews
8 hotel reviews
Reviews in 22 cities Reviews in 22 cities
16 helpful votes 16 helpful votes
5 of 5 stars Reviewed April 20, 2014

I have just returned from Riad El Mansour, having just spent 4 wonderful days there to celebrate
my 60th birthday with 8 friends, and we booked all 6 rooms.
All the previous review of El Mansour are so accurate, which is why I came to book this special place.
Wadi and Abdess lead their team with professionalism, to deliver very high levels of customer service.
Everyone is so polite,courteous and helpful, and nothing is too much trouble for any of the team.
All you need to do is ask, and every request is fulfilled.
I have travelled the world extensively for the past 42 years, and I would go as far as to say that the service in Riad El Mansour actually surpasses most high class hotels.
Everything from breakfast to dinner was delivered in very personalised style.
We ate dinner twice in the Riad, and the food was sumptuous, plentiful and beautifully presented-Moroccan cuisine at its best, and all freshly prepared by Latifa the in house cook.
All personal requests were actioned immediately, and all the staff without exception, constantly checked that they were meeting your individual needs and expectations.
All tourist/tour info was given honestly with lots of recommendations and maps, and all guides and drivers met the same high standard as delivered in the riad.
We did a tour to The Ourika valley and also visited a Berber house which was extremely interesting.
Our driver Hicham was very informative, and made the day very enjoyable with his fun humour.
The riad will book any tour for you, and Wadi or Abdess will also recommend and book any restaurant for you.
Marrakech is a superb place to visit, and it is mayhem in the medina and souks, and you have to be careful to dodge the numerous bikes/motorcycles in the narrow alleys, but as soon as you return to Riad El Mansour, it is an oasis of calm and very tranquil.
All rooms are decorated in classical Moroccan style, and all areas are well fitted and accessorised with lots of extras, i.e fresh fruit, nuts, pastries, flowers, drinking water and toiletries.
The rooms are spotlessly clean and regularly serviced.
We drank the local wines which are available from the riad, and they were very palatable.
All in all, this was an extremely memorable birthday and vacation which I can highly recommend.
Riad El Mansour is definitely high on my list for a return visit.
Thanks again-Wadi, Abdess, Mustapha, Latifa, Nadia, Sana, and Mourad-you are the best.

  • Stayed April 2014, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Boston, Massachusetts
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed April 9, 2014

THE GOOD
It has been said before many times about the service which is like all the other positive reviews, True.
The hotel is a relaxed haven and the staff go the extra mile to ensure you are enjoying you stay.
An extra thank you to Nadia who was so nice to us, there is something very special about having breakfast where and when we wanted, and to be greeted every morning by her smiling face.

One lasting memory will be at dusk when we sat on the terrace with a drink and listened to the call to prayer, a very mesmerising and perhaps even a humbling experience.

As for our room, Abdess, the owner really has thought of everything, in our room on the day of arrival was a personalised welcome card, a map and a small bottle of Argan oil to try. (I purchased a large bottle to bring back home) twice daily maid service, shoe shine, replenished mineral water, fruit and flowers daily. It does put many 5 star hotels to shame.

THE BAD
Having to leave, we really came back so relaxed after hammams, massages and being truly looked after.

THE UGLY
None!

  • Stayed April 2014, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Saffron Walden, United Kingdom
Reviewer
5 reviews 5 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
15 helpful votes 15 helpful votes
5 of 5 stars Reviewed April 8, 2014 via mobile

Fantastic find if you want a stay within Marrakech's walled city within 10 to 15 minute walk from the centre in a 6 bedroomed Riad with friendly, helpful staff and tasty home cooking. All 6 rooms have a different Morrocan theme with fresh fruit, nuts and dates and fresh pastries daily. Don't be put off by the walk down the unattractive alley-like street on entering the Riad. If you book direct with the Riad El Mansour you will be met at the airport by the Riad driver and escorted to the door. This really is an oasis within the busy streets of Marrakech. The staff pride themselves on service and you are made to feel at home. We ate dinner twice in the Riad and the food and wine were traditional and tasty in huge portions. Breakfast was served on the roof terrace under shade. We were never rushed and were told we could have our breakfast whenever we wanted, wherever we wanted. Wadi, Abdess and Mustapha were friendly hosts and Abdess spent time on our first morning explaining how to navigate Marrakech's streets on the map. We spent one day visiting the Atlas Mountains with Mustapha as our driver and guide, stopping off at various shops wherever we wanted. We then climbed up to view a waterfall. The whole day was lovely up in the cooler mountains of 24 degrees whilst the temperature was reaching 38 degrees down in Marrakech, a heat wave for April. We stayed in the Verbena room. It was a lovely shade of green with gold curtains and a TV and DVD player. The attention to detail in each room like fresh roses and silver accessories in the bathroom with big, thick soft towels and complimentary shampoo and scented toilet paper (!) gave us a comfortable Morrocan stay and we will definitely return.

Stayed April 2014, traveled as a couple
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
St. Albans, United Kingdom
Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed April 7, 2014

Brilliant place. Don't be put off by the location. All part of the experience. Fantastic service. Nothing was too much trouble. Perfect haven from the hustle and bustle of Marrakech. Can't speak too highly of the staff.

Room Tip: All rooms are excellent
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  • Stayed April 2014, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Newark-on-Trent, United Kingdom
Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
Reviews in 6 cities Reviews in 6 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed April 7, 2014

This is our third visit to Marrakech and always stayed in a western style hotel on the outskirts of the city. The Riad El Mansour is a first experience of Moroccan accommodation and hospitality and the realisation of what we've been missing.
We arrived very late in the evening after being taken to the wrong address by the taxi company. Nothing to do with El Mansour who would have provided a taxi service had we not already booked in advance. Not a good start but once we entered the Riad into "another world" all was forgotten. The staff members couldn't do enough to ensure we enjoyed our stay and special thanks go to Wadi, Abdess and Mustafa. Abdess gave us ideas of where and what to do in Marrakech with marked up map. It's about 15 minute walk to the Jma Fnaa Square if you take the route through the Souks which is much more interesting but watch out for crazy motor cycle riders. We met Mustafa (who else?) an official government guide in Foucault Square who believe it or not gave us a free tour of the old town's alley ways and hidden gems. We did end up at a carpet shop but no commitment was expected and no hassle given.
A word of warning - be aware of the height of Riad doors. I will have the head scars for some time to come.

Room Tip: Jasmine room is a good choice and as is custom rooms face inward
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  • Stayed April 2014, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Macclesfield, United Kingdom
1 review
5 of 5 stars Reviewed April 6, 2014

This Riad is a hidden gem in the old town of Marrakech. From the moment Mustapha ( a very charming member of the hotel staff) met us at the airport we felt welcome.
We arrived in the dark, at the nearest point that a car could get to our destination, and Mustapha led us down three mysterious narrow streets to the Riad (This only took a few minutes). From the moment we entered through the stunningly ornate door to Riad El Mansour the experience became more magical by the moment.
We had pre booked a meal as it was mid evening, so we deposited our bags and were led to a table in the courtyard and were presented with an amazing tagine and cous cous meal.
From the front door to the rooftop terrace where you can enjoy breakfast or dinner ( or lounge in the sun) the whole Riad was totally tranquil, tasteful and just beautiful in every way.
Our room had fresh flowers, nuts, fruit and toiletries, etc every day and the constant attention to detail is amazing.
Our fabulous holiday started with a wow and just got better !
The staff at Riad El Mansour are all courteous and helpful to the extreme.
We can't rate or recommend this Riad highly enough and can't wait to return.
.

  • Stayed April 2014, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Riad El Mansour

Address: 227 Derb Jdid | Bab Doukkala, Medina, Marrakech 40000, Morocco
Phone Number:
Location: Morocco > Marrakech-Tensift-El Haouz Region > Marrakech
Amenities:
Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Restaurant Room Service Spa Suites
Hotel Style:
#6 Luxury Hotel in Marrakech
#7 Spa Hotel in Marrakech
#11 Family Hotel in Marrakech
#16 Romantic Hotel in Marrakech
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Riad El Mansour 4*
Number of rooms: 6
Official Description (provided by the hotel):
Riad El Mansour is a six bedroom, award winning Riad. This boutique hotel is situated a short stroll from Place Jemaa el-Fna. We offer the highest levels of service and hospitality with a Jacuzzi, Spa, Hammam and GymWe have a full time resident cook and can arrange airport transfers for you. ... more   less 
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Also Known As:
Riad El Mansour Marrakech
Riad El Mansour Hotel Marrakech

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