Your taxi from the airport will drop you a couple of minutes walk from the riad as the lanes are much too narrow for a car. When you approach the front door you start to wonder where you are but it opens into a very attractive reception and courtyard. The owners will greet you and show you to your room, which in our case was on the first floor. We settled in and were then offered a drink and given a map and a talk about how to find things without getting lost. The bedrooms are cosy and decorated in true Moroccan style. Towels are changed daily, a bottle of water is delivered each day, and a bowl of nuts is topped up. There is a plate of small cakes/ pastries on arrival and a well stocked fruit bowl. A bunch of roses were in a vase, and a welcome card.
Breakfast is served in rooms on the ground floor, and if they are full, there are other options on the top floor. When we first arrived it was rather chilly, and it was freezing eating breakfast. We ate with our coats and scarves on. The breakfast menu doesn't change, but consists of juice, cereal or yogurt, bread and jam, and either eggs or fruit salad.
It was an extremely pleasant stay. One thing you may wish to consider is that the stairs are very steep, especially from the second floor to the sunny roof area where the sun beds are. The roads are very chaotic and busy, and it's a good 20 mins walk. However it suited our needs very well and I loved Marrakech.