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“so worth the return visit...” 5 of 5 stars
Review of Riad El Mansour

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Riad El Mansour
4.0 of 5 Hotel   |   227 Derb Jdid | Bab Doukkala, Medina, Marrakech 40000, Morocco   |  
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Hotel amenities
Special Rate
FREE AIRPORT TRANSFERS
Ranked #23 of 462 Hotels in Marrakech
montreal
Contributor
12 reviews 12 reviews
4 hotel reviews
Reviews in 9 cities Reviews in 9 cities
11 helpful votes 11 helpful votes
“so worth the return visit...”
5 of 5 stars Reviewed November 1, 2013

It's been two years since my last trip, and it was, once again, FABULOUS!!! I can't tell you how beautiful the city is...with the hotel being the crown jewel. Surprisingly, the staff was still the same, and they welcomed me back like family, particularly Abdess and Wadi. Their desire to make sure i was happy, well-taken care of. Surprisingly, as we were returning guests, we received a lovely bottle of wine, upon our arrival. Given that we were exhausted when we first arrived, we had an amazing dinner served in our suite... (Amber). (btw... a GREAT DEAL... as we booked it online.) and well-worth the upgrade.

If you are into massages, get one here. I forgot her name, but she was very petite. I thought she would not be good, as a result... but she was terrific and very strong. It would have been nice, if we could have had them in our room, but the spa is quite lovely... so why not?

This time we did a few excursions. Essouireria, (a really charming city by the sea), and the waterfalls in the Ourika mtns... YES.... more hiking...Bring your boots... Hiking for all levels can be found here!!

Next time, i really want to do a desert trip. And yes, the hotel will arrange all excursions, if you would like...

  • Stayed October 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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682 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    5 of 5 stars
  • Service
    5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (80)
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English first
London, United Kingdom
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed October 30, 2013

Having just returned from a 3 day break to Marrakech staying at Riad El Mansour in the Jonquil Suite I have to say, that it is not often that you can go away and be so enthralled with the accommodation. It was from the initial enquiry via email, that I was convinced we'd chosen the right place to stay. The email responses from Wadi and Abdess were always prompt, clear and helpful. The level of attention to detail remained throughout the time we were staying at the riad.
The fact that we arrived so late, dinner was provided and a birthday cake for me was really going above and beyond all expectations. We were collected from the airport and met personally on the street by Wadi and walked through the abundance of streets to our safe haven for the next 3 days.
As two lone females, we were daunted by the adventure of heading out alone, but we were quickly put at ease after a detailed map session with Abdess providing clear and precise instructions for how to navigate back to Riad El Mansour.
The additional staff and taxi service added to the welcome feel to the place and we were never made to feel that any questions, queries or requests were too much trouble. The Riad El Mansour is immaculately clean and this is from someone who can find the smallest speck of dirt. Not even a spider web existed within the place! This effort is all down to a charming lady who is smiling and cheery as she goes about her day. Our breakfast was served in the only way that can be described as a restaurant, where you are provided a menu to select your choices. I was expecting a buffet, but as with everything about the Riad, you get so much more than you expect.
The surroundings and decor are beautiful and you really feel as though you have landed in a 5* hotel. I cannot fault the place and staff alike.
We enjoyed the cultural experience of Marrakech, even down to the haunting prayer calls to the city in the early hours...oh and the cockerel! We booked a tour guide on the first day which is highly recommended to get your bearings in this rabbit warren city of streets and busy pavements of bikes and taxis. An all informative trip to the souks left us with a taste of the haggling to be done when we went alone and we were given very helpful advice. Our guide was informative and encouraged questions about the city's history, but being that it was built so early, I was in awe of the architecture and staying power of buildings that were so old.
I would recommend to stay at Riad El Mansour to anyone venturing to Marrakech because as the reviews will tell you, nothing is disappointing and the service never falters.

Room Tip: Jonquil is the twin suite for those not wanting to share a bed. All other rooms are doubles and ver...
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  • Stayed October 2013, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cambridge, United Kingdom
1 review
5 of 5 stars Reviewed October 30, 2013

My husband and I wanted a relaxing holiday away from work and we got exactly that. On arrival, we were served Moroccan tea on a sunny terrace and the hotel manager Abdess sat down with us and helped us plan the route to all the places we wanted to visit. We were so delighted that we had received such excellent service right on arrival. Our rooms and the whole of the hotel was so clean and well presented, with fresh fruit and bottled water every morning. All the staff, were so warm and welcoming and nothing was ever too much for them. Our restaurant reservations and taxi's were arranged by the hotel staff. We took advantage of the hotel Hamam (spa), we both had a massage. I don't think we've ever felt as relaxed as we did in the spa. The riad food was so delicious, we ate traditional Moroccan dishes and we'd like to thank Wahid for e-mailing us the recipes. The hotel and staff made such an impression on us, and we will definitely be coming back.

  • Stayed October 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
London, United Kingdom
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed October 25, 2013

I travel frequently throughout the world, with and without family, in accommodations ranging from 5 Star deluxe to budget basic. So when I say that Riad El Mansour is special, it's based on a reasonable amount of experience. Set in the tip of the Marrakech Medina, the rooms are well appointed and a beautiful courtyard (with plunge pool) and terrace are at one's disposal. If you have not stayed in a Riad before, note that the central courtyard is open-air; you will awake in the morning to sunshine and the sound of birds greeting the day (including the neighbourhood rooster). Despite its historic character, amenities are not sacrificed--wi-fi and air conditioning, etc. are present. It is a masonry building, so the wi-fi signal doesn't penetrate evenly everywhere, but that simply meant we spent more time in the courtyard, listening to the birds sing while checking our email and perhaps enjoying a spot of tea.

The location is perfect--the Riad is about a 15 minute stroll to the main square, and roughly the same distance to the heart of the newer district. My wife, young son and I walked to both areas during the daytime and after dark and never felt unsafe. Dar Moha, an excellent restaurant for a special night out, is an easy walk from the Riad and occupies the former home of designer Pierre Balmain. If you go, book ahead and ask for a table outside by the pool. It's expensive by Moroccan standards, but you'll have a wonderful evening.

What truly sets El Mansour apart, however, is the kind and helpful staff. (This includes the owner Robert, who takes real pleasure in conversing with his guests and was a font of trustworthy local knowledge.) The team wrote to us before our trip to arrange our transfer from the airport and dinner for our first night. However, they never pressured us to eat at the Riad or use other services there--this is a real problem we have encountered with other places in Morocco. On arrival, Abdess sat down and walked us through the basics of navigating the Medina and shopping in the Souks. All were unfailingly helpful throughout our stay--whether arranging a guide for an excursion to the Atlas Mountains, booking a restaurant on short notice, or cooking up delicious meals for us. In a city where the pressure of navigating both the geography and local norms can be taxing, returning to such warmth is truly a welcome respite.If you're coming to visit Marrakech, it would be hard or do better than this.

  • Stayed October 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
eastbourne UK
1 review
4 of 5 stars Reviewed October 22, 2013

Excellent staff, most friendly and helpful . Excellent food , esp the lemon tagine was the best food we had in marrakech. Very clean. Only drawback , for us anyways , was that the location , though in Medina , was a little distant from the main square and the area around was somewhat dirty. You do get a good flavour of life in the Medina though.

  • Stayed October 2013, traveled as a couple
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
New York City, New York
2 reviews
Reviews in 2 cities Reviews in 2 cities
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed October 2, 2013

The riad is very beautiful with traditional Moroccan furnishings. We asked to be met at the airport, and from the first moment we were driven to the closest alley and met the manager of the riad, we had phenomenal service -- help with planning a trip to the Atlas Mountains, excellent breakfast, access to computer, immaculate rooms with flowers and cakes, and advice. At the location of the riad, you live the life of a local, including calls to prayer and roosters. Once out the door of the riad, you must navigate through several cobblestone alleys to arrive at the main road, where you dodge motorbikes, cars, and donkey-pulled carts. The roads are not clean, and the vendors can be unscrupulous. One's other option is to stay outside the Medina, take a guide, and LOOK at the souks, but then -- you haven't really seen Marrakech.

Room Tip: Some rooms have TV, and some do not. Inquire, if interested.
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  • Stayed September 2013, traveled as a couple
    • 4 of 5 stars Value
    • 2 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Porto
Senior Reviewer
7 reviews 7 reviews
3 hotel reviews
Reviews in 4 cities Reviews in 4 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed September 24, 2013

Wonderful time we passed at the Riad. All the staff were very professional, pleasant service at the room Moroccan pastries, fresh fruit, nuts and complimentary bottled water, nice meal at the Restaurant... If I had anything less positive to mention it would be that it stays a little bit on the extremity of the Medina...but at a reasonable walking distance... But we are already with the urge to return....

  • Stayed September 2013, traveled as a couple
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Riad El Mansour

Address: 227 Derb Jdid | Bab Doukkala, Medina, Marrakech 40000, Morocco
Phone Number:
Location: Morocco > Marrakech-Tensift-El Haouz Region > Marrakech
Amenities:
Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( Wi-Fi ) Restaurant Room Service Spa Suites
Hotel Style:
#7 Luxury Hotel in Marrakech
#7 Spa Hotel in Marrakech
#11 Family Hotel in Marrakech
#16 Romantic Hotel in Marrakech
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Riad El Mansour 4*
Number of rooms: 6
Official Description (provided by the hotel):
Riad El Mansour is a six bedroom, award winning Riad. This boutique hotel is situated a short stroll from Place Jemaa el-Fna. We offer the highest levels of service and hospitality with a Jacuzzi, Spa, Hammam and GymWe have a full time resident cook and can arrange airport transfers for you. ... more   less 
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Also Known As:
Riad El Mansour Marrakech
Riad El Mansour Hotel Marrakech

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