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“Ignore the poor ratings - A great stay indeed!” 5 of 5 stars
Review of Riad El Mansour

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Riad El Mansour
4.0 of 5 Hotel   |   227 Derb Jdid | Bab Doukkala, Medina, Marrakech 40000, Morocco   |  
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Hotel amenities
Special Offer
FREE AIRPORT TRANSFERS
Ranked #21 of 460 hotels in Marrakech
Alberta, Canada
Contributor
19 reviews 19 reviews
15 hotel reviews
Reviews in 15 cities Reviews in 15 cities
23 helpful votes 23 helpful votes
“Ignore the poor ratings - A great stay indeed!”
5 of 5 stars Reviewed March 8, 2013

This place is nothing but the best experience I ever had. Very friendly staff – all of them. Talk about going extra miles! After seeing me struggling, she volunteered and stitched couple buttons of my shirt which fell off. Again, at the middle of the night I went to the rooftop for a smoke, Wadi came up 3 floors, set up chairs, water, ashtray, flicked on the lights, and even willing to keep me company. Abdeh always made sure I am well taken care of. I met the owner, a perfect English Gentleman. I was travelling alone, and he said, if I’m in trouble anywhere in the city, just give him a call, and he has the ability to take care of it. Breakfast was excellent, and more than what I could eat. There was fresh fruit platter every morning in the room and bottled water. Yes, there is no compromise with the money part, which I don’t expect. It’s a business after all, and livelihood of the staff depends on it.
Only problem is to find your way back to the Riad. I had to ask local help to bring me back pretty much every evening. It the guide would cost you 10 Dhm. Taxi doesn’t go up to the entrance, so a bit of walking is involved. The Medina is very safe, no matter how late you return. Enjoy you stay at El Mansour, you won’t regret it.

Room Tip: Stairs are narrow, so if you have a lot of luggage, try the lower floor. All the rooms are equally g...
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  • Stayed August 2012, traveled solo
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
scrsteve27, Owner at Riad El Mansour, responded to this review, March 14, 2013
Thank you for taking time to write a review for us.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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644 people have reviewed this hotel

Traveler rating
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    5 of 5 stars
  • Service
    5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (69)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Portuguese first
  • Spanish first
  • Swedish first
  • Any
English first
cockermouth
1 review
5 of 5 stars Reviewed March 3, 2013

Riad el Mansour was everything and more it promised to be from our research on Trip Advisor: a haven of peace set in the heart of bustling, ancient Marrakech. Our room combined charm with scrupulous cleanliness and attention to deail (slippers, gowns, powerful shower unit, fresh fruit and flowers). Back in Blighty I am missing breakfast on the sunny terrace. But it is the people who rfeally provide the warmth, so thank you Wadi, Abdess and Mustafa, and all the staff who made our sojourn at Mansour so memorable.

  • Stayed January 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
scrsteve27, Owner at Riad El Mansour, responded to this review, March 5, 2013
Such a lovely review, and thank you for leaving it for us.
We do like to provide our guests with those little extras such as slippers and quality bathroom products and bathrobes, along with fresh flowers, complimentary water in the room, and fruits and pastries, It is we feel, what makes us stand out from the crowd.
Marrakech is still hot and sunny, and breakfast is always a memory that our guests enjoy.. a peaceful start tot he day being waited on whilst eating in the sun!
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CardiffEdward
1 review
5 of 5 stars Reviewed March 3, 2013

We were two female mature but intrepid travellers who chose this riad for our four night stay in Marrakesh because of the glowing trip advisor comments we had read - and we were so glad we did.We can only endorse what everyone else has said about this beautiful place which is made extra special by the fantastic staff. Wadi and Abdess always had our welfare at heart and this personal touch is the jewel in this riad's crown. We must also give our taxi driver Mustapha top rating too...what a delightful character.
We would not hesitate to recommend this riad for the warmth of the staff, the cleanliness, the beauty of the building which is tastefully furnished ......plus the delicious breakfasts.
Our first night in the area was a culture shock but by the last evening we were so comfortable we even promised to return and have mint tea with the local butcher!

Room Tip: We stayed in the Jonquil room on the first floor which was small but tastefully decorated. The stair...
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  • Stayed February 2013, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
scrsteve27, Owner at Riad El Mansour, responded to this review, March 5, 2013
Thank you for the positive review, it is very much appreciated that you took your time to do it.
We are aware there are many choices out there to stay in Marrakech and pleased you chose Riad El Mansour from the mass that are in Marrakech.
We do feel we do stand out from the crowd with our excellent staff, we have been running for almost 7 years now, and think we have it right now!
You have to come back for that mint tea from the Butcher now!
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Wakefield, England, United Kingdom
1 review
5 of 5 stars Reviewed February 27, 2013

We stayed at the Riad for our break in Marrakech and really appreciated the help and kindness of the staff - Abdess gave us a very helpful introduction to the city which really help us orientate ourselves and Wadi was always cheerful and helpful whether he was getting us breakfast or helping us book restaurants or taxis. Their recommendations for both restaurants and Hamman were spot on and the taxis provided were prompt and good value - including the trip to and from the airport.
I have no hesitation in recommending people to stay at this Riad.

Room Tip: We stayed in a first floor room which was good.
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  • Stayed February 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
scrsteve27, Owner at Riad El Mansour, responded to this review, March 5, 2013
Thank you Alison for taking the time to leave us such avery good review, we know a lot of our guests come from triapdvisor and appreciate previous guests reviews.
As you mentioned we really do not appreciate ripping our guests off, and will always try to ensure all of our services offer good value.
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1 review
5 of 5 stars Reviewed February 26, 2013 via mobile

We travelled here for a birthday celebration. Our visit was made perfect right from being picked up at the hotel, being welcomed at the riad snd settling into the nicely decorated room. Nothing was too much for wadi and abdess-they were helpful in sending emails for us, arranging a birthday cake on arrival and the advice given. The riad is in an excellent location being walking distance to many if the famous sights. Fresh fruit, cakes and bottled water are provided daily in the room. You cannot beat having a fab holiday here!!!!

  • Stayed February 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
scrsteve27, Owner at Riad El Mansour, responded to this review, March 5, 2013
We are pleased that you enjoyed the birthday, and that it gave you happy memories, and hope that you will come back and visit us again for your next birthday!
Thank you for taking the time to leave us such a postitive review.
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Ipswich, England, United Kingdom
1 review
5 of 5 stars Reviewed February 19, 2013

Great riad - service was personal but never overbearing. On request we had a taxi to meet us at the airport which I would definitely recommend. We had the opportunity to see all the rooms - each has a unique style - all are beautiful. We visited in February - warm, mainly sunny - a good time to be in Marrakech, as sightseeing isn't too exhausting. 15mins walk from Jemaa el Fna - we got used to the walk and very well located for the Majorelle Gardens.

Room Tip: Small riad - all rooms equally good. Amber room easily accomodated our teenage son with us
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  • Stayed February 2013, traveled with family
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
scrsteve27, Owner at Riad El Mansour, responded to this review, February 20, 2013
Thank you Julia for the excellent 5 star overall rating.
We do offer a car service to and from the airport, and as you mention it is highly recommended that out guests do take this, of course they are under no obligation to use our car service, and are welcome to use the taxis outside the airport if they so wish, however, Marrakech has many hotel and B&B's and many taxi drivers would now know where individual hotels are and likely just to dump them on a street and overcharge for this!
February is certainly a nice time to come to Marrakech, not too overbearing with the heat, and still warm and sunny days, although chilly evenings!
Pleased you enjoyed your stay with us!
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London, England, United Kingdom
1 review
5 of 5 stars Reviewed February 18, 2013

We had a lovely stay at Riad El Mansour. Both Wadi and Abdess were extremely knowledgeable and helpful about what to do/ what not to do in Marrakesh. They made us reservations at a fantastic restaurant (Al Baraka) our first night and we ate at the riad for dinner our second night, which I highly recommend doing. We were seated in our own private dining room and the food was very fresh and absolutely superb. The riad itself was very cute- had a great little rooftop terrace, perfect for sunbathing. We were given complementary Moroccan tea every afternoon, and a hearty breakfast every morning. The rooms were extremely clean, and the maids came to change the bedding twice a day. My only complaint is that the riad itself was a bit hard to find in the maze-like streets, but Wadi offered to walk us to the main road himself every time we went out. We felt very at home at Riad El Mansour and would absolutely stay there again.

Room Tip: We stayed in the Jasmine room, which had one large bed, but was fine for 2 people.
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  • Stayed February 2013, traveled with family
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
scrsteve27, Owner at Riad El Mansour, responded to this review, February 19, 2013
Thank you for giving us a 5 star rating with all your positive points.
We like to hear all of our guests positive and negative reviews, this way we can work better.
Unfortunately we can do nothing about our location, The Medina in Marrakech is certainly a warren and the majority of our guests have no problems finding us, most enjoying the quietness of the hotel rather than mopeds and locals outside their window.
Our managers will always walk you to the main road until guests do familiarise themselves with the area, and we give all of our guests a free map, and use of a mobile phone should they need it.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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Additional Information about Riad El Mansour

Also Known As:
Riad El Mansour Hotel
Riad El Mansour Marrakech
Riad El Mansour Hotel Marrakech
Address: 227 Derb Jdid | Bab Doukkala, Medina, Marrakech 40000, Morocco
Phone Number:
Location: Morocco > Marrakech-Tensift-El Haouz Region > Marrakech
Amenities:
Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Restaurant Room Service Suites
Hotel Style:
#5 Luxury Hotel in Marrakech
#9 Family Hotel in Marrakech
#33 Business Hotel in Marrakech
#48 Romantic Hotel in Marrakech
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Riad El Mansour 4*
Official Description (provided by the hotel):
Riad El Mansour is a six bedroom, award winning Riad. This boutique hotel is situated a short stroll from Place Jemaa el-Fna. We offer the highest levels of service and hospitality with a Jacuzzi, Spa, Hammam and GymWe have a full time resident cook and can arrange airport transfers for you. ... more   less 
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