Visited Marrakech for a few nights in December and decided to stay at the El Mansour after reading good reviews from previous guests. Everything about my stay was excellent: the friendly and reliable transport to and from the airport, the warm welcome from the staff, the delicious meal specially prepared for my arrival, the advice on what to see and how to get there, the cleanliness and quality of the room, the peaceful nature of the Riad (an island of tranquility amidst a hectic and bustling city) and the terrace (perfect for chilling out in the warm winter sun after breakfast).
Nothing was too much trouble for Abdess and the evening manager whose name I didnt catch. The Riad is set within the Medina to the north west, about 15 - 20 min walk from the main square. Its easy to lose yourself in the area, but part of the experience visiting the old city, and in this part of the town, you're never far from friendly and helpful locals who will smile and point you in the right direction (closer to the tourist hotspots you need to be more careful a few comical hustlers ...dont believe them when they tell you the Palaces are closed!)

In short, if I visit Marrakech again, or Morocco, I will make sure i drop by this place again for another night or two

We have just returned from a short break to Marrakech.
It took a bit of time reading through Tripadvisor reviews before we decided on the Riad el Mansour. This riad seemed to fulfil all our requirements and we are very pleased that we decided on Riad el Mansour.
Though the riad seems to be a bit hidden, it was within easy walking distance from the centre of the old city and an oasis of calm and tranquillity amongst the seeming chaos of Marrakech.
Nothing seemed like too much trouble for either Abdess or Wadi, who were so helpful in suggesting very good restaurants, arranging transport and organising a trip to the mountains for us.
We had dinner at the riad the first night, and it was exceptionally good. We felt guilty having to leave so much food in our plates due to the size of the portions.
The restaurants we visited the following 2 nights, were equally good, thanks to Abdess' recommendation.

Mustafa was the driver who took us to a village high up is the mountains. Not only is he a friendly, helpful and safe driver but also a very knowledgeable guide. Definitely, a trip to be recommended.

Since our flight left late in the afternoon, Abdess kindly offered us continued use of our room until it was time to leave for the airport. What a pleasant end to our Marrakech break.
I cannot recommend the Riad el Mansour higher. The staff turned our short break into an unforgettable experience.

My wife and I have traveled extensively, all around the world over the years, and Riad El Mansour is by far one of the top places we have stayed. Robert and his staff spare NO effort in making sure that their guests have the very best care while under their roof. From when the room was first booked, we were contacted by email (and telephone!) regarding train station transfers and meal selections. When we arrived in Marrakech we were met by Mustafa and taken to the riad. As cliche as it may sound, we really felt like we were greeted by an old friend instead of someone we'd never laid eyes on.It only got better after that. The riad itself is absloutely impeccable. A true oasis of clean and calm in the center of the bustling old city. Beautiful appointments throughout with amazing attention to detail You can't help but be impressed. The food and drink were superb. Moroccan specialties cooked to perfection presented with polite, courteous, and efficient service. The room was very comfortable and deftly appointed. Water, snacks, robes, slippers, soaps and lotions all contribute to the overall relaxing effect. And it doesn't end there! The staff, with particular mention of Abdess, really went out of their way to ensure that we had the best possible experience not only in the riad, but in Marrakech and Morocco as a whole. When we hit a glitch in our ongoing travel plans due to the Eid el Adha holiday, Abdess and Mustafa went the extra mile to sort us out with phone calls, taxis, bus tickets, and accomodation all on a holiday when not much was getting done. I have blood relatives who wouldn't take care of me as well!!
All in all, our stay at Riad El Mansour is definitely one we will never forget.This place is much, much more than a hotel or guest house! Inshallah, we will visit our friends in Marrakech again someday soon. When that time comes, we'll feel like we're going home. Highly recommended on all levels!!!

We were met at the airport by the hotels driver who straight away offered to carry our luggage.
In the car Mustapha was proud to tell us all about the things to see in Marrakech
The hotel is in a good area in the old walled city, and in such a quiet area.

We ate at the hotel for my birthday, and they supplied me a birthday cake (complimentary!)
The food really is very good.

The Riad is so beautifully furnished and you step into a different world upon entering, you immediately feel relaxed upon entering it.