Les Bains de Marrakech is a relaxing and luxurious spa. However, it disappointed for an essential element: the treatment. I booked a drained massage, which on their website is described as detox, muscular and invigorating. I chose a male masseur. I expected a good, strong massage. The therapist was only gently stroking me, kept me in the air-conditioning with no towels and felt cold, plus he spent more than 10 minutes just touching (not massaging) my head. When I asked him if I could have a stronger massage, he refused and said firmly NO. I complained with the french man (acting as manager) and he just defended himself by saying that a draining massage is not strong. I was wrong and it didn't matter that I wasn't happy with my experience, or that they are misleading clients with their descriptions. I am disappointed with their customer service, especially considering how much they believe to be one of the best (if not best) spa in Marrakech. With the prices charged, they should listen to people rather than challenging them. It's a shame, as my previous visit was fulfilling. Be warned about the draining massage (or the male masseur who is there)!
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
May 22, 2013
Sure We have discussed each details of your complain, and we inform you that each massage has its own protocol and technic, also we can't change it in the massage room after we began the treatmen, as it should be mentionned in the reception before you start as there is price difference between draining and stimulating massage, also the therapist can't decide by himself to change your massage after he started by 20 min.
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