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“Choose somewhere else.” 2 of 5 stars
Review of Amalay Hotel Marrakech

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Amalay Hotel Marrakech
3.0 of 5 Hotel   |   87 Bd Mohamed V, Gueliz, Marrakech 40000, Morocco   |  
Hotel amenities
Ranked #409 of 471 Hotels in Marrakech
London, United Kingdom
Reviewer
5 reviews 5 reviews
5 hotel reviews
Reviews in 4 cities Reviews in 4 cities
2 helpful votes 2 helpful votes
“Choose somewhere else.”
2 of 5 stars Reviewed January 23, 2014

Good points: Lots of hot water. Reasonably priced restaurant. Handy for taxi to Djemma el Fna, train station and airport. Fairly clean.
Bad points: If you asked for a non-smoking room when you booked, the staff probably won't take any notice and will be dismissive when you complain.
Ill fitting plug (or no plug at all) will mean that you need to use about three bathfuls of hot water per bath.
Some rooms will have tv remote (and you may even find the chambermaid lying IN one of the beds, watching tv when you arrive a bit early) or no remote at all. In the latter case you will need to ask at the reception desk and you may find the receptionist is quite irritated when you ask why some rooms have remotes IN the room and others don't.
The worst thing about this hotel is the off-hand and unhelpful attitude of the reception staff, (such a contrast to every other hotel we stayed in during our trip) the only one who was at all welcoming was the one who wanted to sell a trip to a fantasia. Yes, only three star but all the points I have made, would cost little or nothing to rectify. Go elsewhere. We won't stay there again.
PS lots of traffic noise day and night - you may need ear plugs.

  • Stayed January 2014, traveled as a couple
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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79 reviews from our community

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Rating summary
  • Location
    3.5 of 5 stars
  • Sleep Quality
    3 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    3 of 5 stars
Traveler tips help you choose the right room.   Room tips (13)
Date | Rating
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English first
Sao Paulo, SP
Senior Reviewer
10 reviews 10 reviews
4 hotel reviews
Reviews in 5 cities Reviews in 5 cities
9 helpful votes 9 helpful votes
3 of 5 stars Reviewed January 16, 2014

Its worth for the nice price. Very good location, close to the gare of Marrakech. Good staff, especially the guy who stays there on afternoons, but caress of better acommodations. When I arrived there, they didnt have the confirmation I'd paid in advance. But they solved the problem on the day I checked out, which is important to state. You can find better places to stay, however.

  • Stayed December 2013, traveled solo
    • 2 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Guernsey
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
11 helpful votes 11 helpful votes
3 of 5 stars Reviewed January 12, 2014

My wife and I, both 60 and fairly seasoned travelers have just returned from a 4 night break based in the Amalay. Before we went we read the feedback and were quite concerned. HOWEVER
It's a 3* hotel and that's what we got.
> it was clean and comfortable with loads of hot water
>staff were very friendly and helpful
>located at the junction of 3 main boulevards we were offered a choice of a "Quiet" room at the back or one with a view at the front overlooking the junction. We opted for a "room with a view" and sat on the balcony waching the traffic - in Marrakesh that is a hair raising sight - with the window closed even my wife, a light sleeper, had no problems.
>again location; at the heart of the new city - vibrant and "buzzing" but about a 40 minute walk to the Medina (did it once but a short (cheap) Taxi ride... remember to negotiate your price before you get in.
>breakfasts were a bit on the skimpy side, but did us until lunch.
All in all it was perfectly ok - others may have higher, even unrealistic expectations.

Marakesh, especially the souks and even more so Jenna el Fna Especially at night) is simply ....WOW.
Us oldies had a great time.

Room Tip: Go for the front rooms and watch the traffic
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  • Stayed January 2014, traveled with family
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
London, United Kingdom
2 reviews
8 helpful votes 8 helpful votes
1 of 5 stars Reviewed November 22, 2013

Noisiest Hotel Ever.

The lift clonks and bangs like a bag of spanners all through the night. It echoes around the whole building and is very loud.

At 7:00 the maid started her giant washing machine which shook the whole building.

We booked for 6 nights but only stayed for 1 then left first thing next morning and found another hotel

The man on reception didnt seem to care - i guess he must be used to sleepy people checking out early

Room Tip: find a different hotel !!!
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  • Stayed November 2013, traveled as a couple
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 1 of 5 stars Service
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Travelers are raving about these Marrakech hotels

Germany
Reviewer
4 reviews 4 reviews
Reviews in 2 cities Reviews in 2 cities
1 of 5 stars Reviewed September 23, 2013

This was the worst hotel i've ever been. The service was very bad. On the first day our passports were withheld as a deposit. We had to pay 160 dirhams tourist tax on the last day for 7 days per room. Then we should get our passports. These were forgotten and we almost missed our flight. No apology from the hotelier and no taxi offer. He told us to take the bus. The breakfast is the same every day. A bread, a croissant, a glass of orange juice and bad coffee. If you ask for an extra croissant or orange juice you only get to hear an unkind no. The room was not cleaned in 7 days. On the first day I killed a large cockroach. after seven days it was still on the ground. The doors are broken and the bathroom is all broken. Toilet paper must be rationalized because there is very little. I had to ask four times for a new role. The air conditioner can be turned on or off only at the reception. But you do not want air conditioning because it is very noisy.

NEVER AGAIN!!

Room Tip: Take a different Hotel or a Riad!
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  • Stayed September 2013, traveled with friends
    • 1 of 5 stars Value
    • 1 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Canterbury, United Kingdom
Contributor
12 reviews 12 reviews
7 hotel reviews
Reviews in 12 cities Reviews in 12 cities
6 helpful votes 6 helpful votes
1 of 5 stars Reviewed July 12, 2013

The hotel is located in a fairly good location in the city, directly opposite stop one of the City Tour bus route (which itself is a great way to get round). I have to be honest and say that we had a very good deal on coming to the city, which included the hotel and the flights; so I suppose I do not want to seem to be complaining as we only paid £175 for the package. However, the service in the hotel was nothing short of abysmal most days. In other hotels where we've paid similar prices (we love a bargain!) nothing has been too much trouble. This one, on several occasions, left us feeling like we were an irritation or an inconvenience.

The room was dated, the cockroaches made my travelling companions skin crawl (I named them, and, generally, we just let each other go around our business without paying each other much attention). There was no pool, although we knew that beforehand .....

As other reviews, you had to ask to have the air conditioning turned on; although I understand why, it would be great to control this yourself, particularly as the temperature reached 47C during our visit.

The Bar/Restaurant seemed to open on the whim of the person running the place on the day. We didn't try the food on principle because of all of the above, but the beer was fairly reasonably priced, and, if you haven't visited Morocco before, it's not necessarily that widely sold; although the bar/restaurant appeared to close no later than 10PM (dependent on the mood of the waiter on the day!)

Would I visit Marrakesh again? Yes, one day. Would I visit this hotel again ..... no!

  • Stayed July 2013, traveled with friends
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 2
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Colchester, United Kingdom
2 reviews
Reviews in 2 cities Reviews in 2 cities
4 helpful votes 4 helpful votes
2 of 5 stars Reviewed June 8, 2013

arrived late at hotel given the key to our room distinct smell all the time ,patio door opened onto a brick wall too close to the next building could not operate the air conditioning had to phone reception to turn on /can`t be regulated/ very noisy every night and day with doors being banged guests not told to keep noise down. outside hotel stunk of sewers all the time. drains etc never been cleaned all in all a rotten holiday... beware of thieves two days into hols had a snatch and grab / would never ever go there again

  • Stayed May 2013, traveled as a couple
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Amalay Hotel Marrakech

Address: 87 Bd Mohamed V, Gueliz, Marrakech 40000, Morocco
Location: Morocco > Marrakech-Tensift-El Haouz Region > Marrakech
Amenities:
Restaurant Room Service
Hotel Style:
Ranked #409 of 471 Hotels in Marrakech
Price Range (Based on Average Rates): $
Hotel Class:3 star — Amalay Hotel Marrakech 3*
Number of rooms: 40
Official Description (provided by the hotel):
The Amalay hotel is an attractive 3-star hotel in the heart of Gueliz in the city of Marrakech, a few minutes of the Medina, highly comfortable accommodation facility as well as excellent services and amenities are available at this three-star property along with warm hospitality. ... more   less 
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