On arrival, we were immediately assailed with excursion offers presented to us in a dog eared shabby folder. A ride in a rickety lift which could barely hold two people delivered us to our room. The door opened onto a drab, run down, dark room whose only redeeming feature was clean sheets. The rugs were threadbare and dirty. The bathroom had cracked tiles, mould and limescale on the plumbing. There were no toiletries. The front door had to be locked to make it stay closed.
There was no safe and, given that the presentation of the remote control to us gave an indication of a lack of security, we would have thought this was an essential. There was actually a safe there but it had been sealed!
And then there was the breakfast! This took place on the first floor and was dispensed by a woman whose manner would have curdled the milk. We were summarily served with a pain-au-chocolat and a roll with butter and marmalade placed in front of us with all the finesse of an elephant. and one small glass of orange juice. One each. No more! As we chomped our way through this distinctly dry and unpalatable fayre, another couple arrived. They were served with the same tempting items but then - they were both awarded a soft boiled egg each!! Obviously we requested whether we would also be allowed eggs and we were told in the tersest possible way "Non"
At our arrival on the first evening we were told in no uncertain terms that breakfast was served from 6.30 to 11. Having booked an excursion (from elsewhere at 10% less) for a 7 am departure we delivered ourselves to the breakfast room at 6.30 to find it locked and in darkness. We went to reception where the gentleman advised us that breakfast was at 7 and always had been. It is worth noting that he was actually present when the clerk informed us it was 6.30. As appears to be typical in Morocco, our driver was not punctual so we bore witness to the fact that there was no evidence of breakfast being ready before 7:20. We were given the obligatory pain-au-chocolat and dry roll to take with us but that is not exactly the sustenance you need for a trek into the desert!
On our final morning as we were having a lie in before checking out, the air conditioning went off at around 8 am. Although there was a phone in the room, there was no indication as to how to contact reception so we had to get up and report it - at which point the clerk reached into the electrical box and flicked a switch. Presumably in the belief that we would be checking out in due course, they figured they would save some electricity.
The Amalay is cheap - we realise that. It is a Budget Hotel. But there are standards which we would expect from any hotel and the Amalay fell well short of those.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.