From the moment we entered the Riad we were well looked after. Patrice the owner along with the other staff including Abdul were greatly helpful providing us with a lot of information about the local area, where to visit, expected costs and also arranged our transfers to/from the airport/train station.
We stayed initially for 3 days in mid October and returned for 1 night before flying back- it was no problem for Patrice to book us in again, and he even came in early when we arrived at 8am! Upon our arrival we were greeted by Abdul with mint tea (a Moroccan speciality) and then shown to our room (they took our bags up for us which was great as we were exhausted after a long journey). The room we stayed in (Safi) was well equipped with a safe, comfortable bed & decent bathroom (though sometimes water runs a bit cold!). We ate in the Riad on our first night, the lamb tagine was excellent and well worth 18 euros. However we found the price of water at 1 euro 50 for a 1.5 litre bottle to be a bit expensive (you can buy water from the little shops for between 6-10 dirham or under 1 euro).
We found the staff to be friendly, the Riad clean, tidy and well presented. It is in the old part of the city so expect a walk to the main square via the souks (don't get a guide to go through, its more fun to explore!)
If we return to Morocco in the future we will definitely book here again!