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“3 star accommodation at 5 star prices” 3 of 5 stars
Review of Casa Taos

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Casa Taos
Route de Souihla | Km 8, Marrakech 400000, Morocco   |  
Hotel amenities
Ranked #63 of 1,072 Marrakech B&B and Inns
London, United Kingdom
Contributor
16 reviews 16 reviews
5 hotel reviews
Reviews in 7 cities Reviews in 7 cities
20 helpful votes 20 helpful votes
“3 star accommodation at 5 star prices”
3 of 5 stars Reviewed February 4, 2014

First the good: the location is beautiful, the staff are courteous and the food is delicious.

The bad: works are being done on the place throughout -- new small villas are being built so there is a constant construction noise. Not what I was expecting in villa away from the din of the city. The garden is untidy -- in bad need of a good weeding and there are a number of things that need to be mended -- a large broken lamp is left lying in the grass, fountains are broken, stucco walls have holes in them and are crumbling -- the outside is not exactly the manicured lawn you see in the photos.

There was a big draft in our room from the window next to our bed. The workers came in to fix the window while I was taking a shower, but you could still feel air on the back of your neck when you were in bed. (My partner was told by the workers that the owners knew about the draft). Then there is the heating (or lack of it). We arrived late the first night and the room was ice cold. The owners knew of our arrival time and they could have prepared the room ahead of time. In the email, the owners had mentioned having some clementines and cake available in the room for our arrival. I thanked them -- thinking that this was a welcome gift. We were charged 10 euros for pork salami, cheese and the clementines and water. We did not order the pork salami (I do not eat pork) nor the cheese.

No doubt to pay for the ongoing works the staff are strongly encouraged to ask us if we will have dinner there. This question was often asked 3 or 4 times during the day. When we did have a full dinner there, the meal was expensive by Moroccan standards -- 60 euros for fish, some salads, no alcohol, no desserts and an extra 5 euros for the after dinner coffee.

When we inquired about staying an extra night, we were told (by a member of the staff) that we could pay the same rate. The owner contradicted the staff member and said that we needed to pay full price -- his price, not the discounted low season price we were currently paying. He then said that he was not bothered if we left. So we left and stayed in a 5 star hotel at half of his asking price.

The owner, Hachim, is asking 5 star hotel prices for rooms and services that are, at best 3 stars. This is the low season and we we one of only two couples staying there. With all of the construction works going on, you would think that he would have been more courteous and accommodating rather than trying to gouge Europeans out of their money. Although the staff are lovely and work very hard, I will not recommend this place.

Room: cold and drafty
Food: good but expensive for a full dinner
Service: good
Overall Value: bad value even when discounted

  • Stayed February 2014, traveled as a couple
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 5 of 5 stars Service
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265 reviews from our community

Traveler rating
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    5 of 5 stars
  • Service
    5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (18)
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madrid
Top Contributor
170 reviews 170 reviews
73 hotel reviews
Reviews in 85 cities Reviews in 85 cities
120 helpful votes 120 helpful votes
5 of 5 stars Reviewed January 21, 2014

Having already stayed here when we visited Marrakech a few years ago, this time we just used Casa Taos as a staging post on our trip back to Casablanca airport. Casa Taos is easy to find from the motorway as it is near a feeder road to one of the motorway exits, though about 16km from the exit.
What a great place for a stopover! Once inside the walls you are surrounded by a citrus fruit orchard. The suites are large and comfortable, the evening meal delicious and copious, the staff very welcoming and the owners charming. What more could you want?

  • Stayed January 2014, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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London, United Kingdom
1 review
4 of 5 stars Reviewed January 16, 2014

my son and i spent xmas at casa taos and i am extremely pleased we did-hicham karima and their staff were superb-caring attentive and always charming-after huge breakfasts we stayed by the pool basking in the warm december sun -a la carte lunches were varied and plentiful and after a bracing dip in the large pool and more reading in a hammock it was suppertime !!! as authentic as anything we ate in morocco -locally sourced vegetables fruits and spices wonderful tagines grilled fish and authentic maghreb soups
when we ventured to the medina hicham ordered taxis which we waiting for us on our return-its a painless 25 minute trip as is the airport -hassle free both ways !!
i can recommend casa taos wholeheartedly

Room Tip: all rooms are individually decorated-large comfy and tasteful
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  • Stayed December 2013, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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London, United Kingdom
Senior Reviewer
8 reviews 8 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed December 18, 2013

I stayed in Casa Taos with my wife back in July 2008 and to this day it is one of the best little gems I have ever had the pleasure of staying at. Everything from the food to the setting to the service to the art was superb and I hope to go back one day xxx

  • Stayed July 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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London, United Kingdom
1 review
5 of 5 stars Reviewed December 6, 2013

I recently celebrated my 40th birthday at Casa Taos. We had exclusive use of the whole casa for me and my guests. Hicham, Karima and all the staff made us feel so welcome and were so accommodating to our needs. Our stay was so comfortable and memorable. We all had a wonderful time which is a testament to the friendly welcome and great hospitality. The quality of the meals was excellent as we chose to have dinner there for the 3 nights we stayed there.

  • Stayed November 2013, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Copenhagen, Denmark
1 review
5 of 5 stars Reviewed November 7, 2013

Casa Taos is a cozy hotel in a big garden with a warm and relaxed atmoshere. the service is extraordinary and the food is excellent. the food is based on vegetables and fruit from its own garden. The rooms are very tasetefully decorated and has a vey personal touch

  • Stayed November 2013, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Heidelberg, Germany
Contributor
15 reviews 15 reviews
9 hotel reviews
Reviews in 9 cities Reviews in 9 cities
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed November 7, 2013

Casa Taos is a wonderful home from home. It’s a luxurious, gorgeously decorated country house with a great swimming pool and extensive grounds complete with hammocks, cats, and two huge friendly dogs. We felt like we were visiting old friends and enjoyed chatting with the other guests, staff and owners. The staff were amazing – we felt truly looked after for our whole stay.

They take their food seriously – we ate here twice and loved both meals. We did make the mistake of trying to eat the entire salad course on the first night (the dishes were very tasty) and then struggled with the main! For our second meal, the Tagine of chicken with vermicelli noodles, cinnamon and sugar was stunning (the best dish of our holiday). Breakfasts were also great: fresh, interesting and copious. They grow or home-make much of their food – the fresh yogurts with orange blossom were extraordinary (we’re now planning to buy our own yogurt maker as a result). I’m a keen foodie and following my constant barrage of questions about Moroccan food, we were presented with a small tub of their home preserved lemons to take away. Such a nice touch!

There is a huge selection of DVDs and it was so nice at the end of a long day’s sight-seeing to relax with a movie.

For the transfer from airport, be prepared to haggle or let the hotel organise it for you (we managed to get 200 dhs which felt like an achievement). They will happily arrange excursions into Marrakech for you. We had a return taxi for a Medina trip that included a stop at the Ensemble Artisanal for 250 dhs – significantly cheaper than we would have been able to arrange ourselves.

Thank you Casa Taos!

  • Stayed October 2013, traveled as a couple
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Additional Information about Casa Taos

Address: Route de Souihla | Km 8, Marrakech 400000, Morocco
Location: Morocco > Marrakech-Tensift-El Haouz Region > Marrakech
Amenities:
Bar / Lounge Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Suites Swimming Pool Airport Transportation
Hotel Style:
Ranked #63 of 1,072 B&Bs / Inns in Marrakech
Price Range (Based on Average Rates): $$
Number of rooms: 7
Official Description (provided by the hotel):
Less than 10 kms from Marrakech, set among olive threes on the souihla road, a remarkably fine residence designed in the pure Arabo-Andalusian tradition, by the architect A.Charaï, winner of the Aga Khan prize. A house with a real heart, decorated with tast. Hicham & Karima have 5 suites and 2 double rooms at your disposal, each one different and boasting every possible comfort.Exceptional breakfast, meals (Bio and excellent) upon request, Hamam, massage, airport transfers, visits and excursions, weddings... ... more   less 
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Also Known As:
Casa Taos Hotel Marrakech

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