Riad Zarka is a beautiful place to stay that is very well situated. However, the value of this riad is lowered by incompetency of the staff employees with horrible attitude and bad service. Our room was very dusty. As we stayed in other Riad in Marrakech during our stay and thus we can compare, we confirm that this is not due to the city itself but due to insufficient cleaning. We found employees of the riad very difficult to deal with, as most of the responds to our demands started with NO and we had to have a long discussion to achieve at least some compromise. We will list some examples to give a better picture of the service we got at the riad during our stay. 1. We were going for a whole day trip leaving at 7am. We were refused to get breakfast or some replacement before 8am. At last we agreed that we can take a yogurt form the fridge. 2. We got 30 ml of shower gel for 5 nights / 2 people. We were asking to refill it for 3 days! First they told us that their boss told them not to refill it, then when I said that will write to the boss, the story changed. Supposedly, they ran out of the soap, they ordered it but had not arrived yet. But we saw them refilling the bottles for other rooms in which they expected new customers, so it was a non-sense. 3. Breakfast on the terrace was out of question because they needed to be present to serve breakfast to other customers when they wake up, like if bringing breakfast upstairs would take so much time. 4. I used two wallets during the trip to split the money. I forgot one of them in a bag in the room one day and when I got back to the room, the bag was open and the wallet missing. I did not report it, as I had no prove and there was not much money in it (and I did not feel like dealing with staff anymore). But the wallet had a sentimental value for me and cannot be replaced. I do have to mention one positive service that we got. It was breakfast that was very nice, consisting of fresh orange juice and local crepes, bread, jams, and coffee or mint tea. So my conclusion for this raid would be that unless the owner does not get her employee to treat the customers better (or change the staff) the stay in this riad is unpleasant and annoying.
- Also Known As:
- Riad Zarka Marrakech
- Riad Zarka Hotel Marrakech
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