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“lovely Riad but....” 3 of 5 stars
Review of Riad Karmela

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Riad Karmela
3.5 of 5 Hotel   |   10 Derb El Feranne Azbetz | Place Ben Salah, Marrakech 40008, Morocco   |  
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early booker summer 2014
Ranked #99 of 460 hotels in Marrakech
cheshire
Top Contributor
109 reviews 109 reviews
80 hotel reviews
Reviews in 67 cities Reviews in 67 cities
94 helpful votes 94 helpful votes
“lovely Riad but....”
3 of 5 stars Reviewed October 29, 2009

The riad is extremely beautiful and tasteful, very stylish. It is in a good location about 10 mins walk from the main square. The staff are lovely and very friendly. The hammam experience was fantastic as was the masage (thanks Laila!) and the roof terrce is superb. The roof jacuzzi was absolutley FREEZING though, so you will have it to yourself!

However, two things let this place down. First, the food is very average compared to other places we ate, especially the next hotel we stayed at, where the food was incredible. Secondly, although Joel (the owner) is pleasant enough, he seems distraced and looks at you very strangely when you ask the most normal tourist question. There were a couple of things we mentioned which were fixed only on the last of our 3 night stay - shower tap that didnt work properly (no hot water) and no lamp/light on the private balcony that we paid extra for so we couldnt sit out there. We did mention these things as soon as we arrived. I expected better service to be honest. Also, the bed was very hard indeed.

I think this place is over confident of its ability to fill up and has started to be a little bit resting on its laurels. If I were to go back to Marrakesh, I dont think id' stay here again. But then Im not sure id stay in a Riad, for all that they are beautiful and authentic, there is no minibar/fridge, no TV and no room service, so when you wake at 630, you have no drink until breakfast at 830, and everytime you want a drink, you have to get dressed and go and find a member of staff. But it is an experience!!

  • Stayed October 2009, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Espelette, Owner at Riad Karmela, responded to this review, November 4, 2009
Thank you very much for your positive comments and compliments on the service and the Riad. I may however give some feed back on a few points. The 2 jacuzzis are well advertised as not been heated so in October I must say that water is not at the right temperature for every one. I am sorry for the tap not been fixed and that should have been sorted even at the WE when it hapened. Regarding the beds all matresses are only 6 months old and from a famous global brand so sorry if the "hard" selection we did purchase does not match your preference . Last, we manage a Riad more like a bed And Breakfast rather than a branded hotel so they will not be any TV in the room, nor mini bar neigher téléphones in the Room. This is more for the quiet aspect of a "Riad" actually rather than a lack of service or products . Same for the "room service" as I must admit that there is no waiter avalaible in a Riad for an exceptional drink request a 6:30 am UNLESS you are leaving the riad to catch a flight and in that case we always provide a simple breakfast option any time during the night. Thank you again for the overall score and nice feed back. Best regards Joel (Sorry about the impression I gave myself ...)
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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London
1 review
2 of 5 stars Reviewed October 25, 2009

We have been in Marrakech several times and stayed in different Riads. Unfortunately, Riad Karmela was really not the best choice, because the rooms are small (they look bigger and nicer on the photos) and at the same time very expensive (110 € for a standard room) .
The location is also not the best because it is outside the main tourist attractions and far from the Djemaa el Fna. The service was ok.
Next time we will definitely stay in another Riad!

  • Stayed October 2009, traveled as a couple
    • 2 of 5 stars Value
    • 2 of 5 stars Location
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
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stevenage
2 reviews
Reviews in 2 cities Reviews in 2 cities
5 of 5 stars Reviewed October 24, 2009

We stayed at the Raid Karmela for 5 nights and really enjoyed our stay there. Joel goes out of his way to help with all requests,he arranged our trip to the Atlas Mountains ( a must ). The food is first class , really tasty and well presented, eating at the Raid was better than the local restuarants.The rooms are well designed and clean and comfortable , really nothing spoiled our stay at the Karmela.

  • Stayed October 2009, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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arizona
1 review
5 of 5 stars Reviewed October 10, 2009

The riad is exactly how it appears on the photos on the internet--really beautiful, quite, and tastefully decorated. It's a great place to relax and to visit Marrakesh. Everyone there is nice and helpful and the spa services are great. I highly recommend it--we'll be back there when we visit Marrakesh again.

Stayed October 2009, traveled on business
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leeds
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed October 10, 2009

beautiful riad with very friendly staff. was a little difficult to find and breakfast could be a little improved (no eggs or hot food) but we had a very peaceful stay after a long day out in marrakech. the rooms and bathrooms were very nicely decorated and the riad was very clean. loved morrocco and the riad, would definately recommend it!

p.s. theres a couple of nice restaurants in the jemaa al fna square with a terrace so you can eat dinner at the top and enjoy a wicked view of all the hustle and bustle beneath you!

  • Stayed September 2009, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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London
Senior Contributor
22 reviews 22 reviews
10 hotel reviews
Reviews in 16 cities Reviews in 16 cities
18 helpful votes 18 helpful votes
5 of 5 stars Reviewed October 10, 2009

After a tiring train trip from Tanger to Marrakech the taxi driver showed us a dimily lit alley where the large oak door of Ria Karmela stood out from the dirt in the road.
Our knock was answered quickley by Joel the owner who greeted us and led us into a beautiful lanscaped and furnished riad. His first action was to invite us to breakfast on a beautiful sun terrace here we had a lovely relaxed meal.
Folowing this we were taken to our suite where the bags had already been taken. The room was large, confortable and very clean and overlooked the central court of the riad.
Our stay was excellent during which Joel was an great host, helping with sightseeing and restaurant arrangements. Each day after visiting the souk and the other sites in hectic Marrakech comming back to the Karmela was like arriving at an oasis.

  • Stayed September 2009, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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haarlem
1 review
5 of 5 stars Reviewed October 1, 2009

trHighly recommended;
Friendly, quet, clean, authentic, daily menu on request, good rooms of which some nicely decorated.
Roof terraces with berber tents, jaccuzi to chill and relaxing sunbeds if you want to take a good rest on the very quiet roof terrace where you also use breakfast
Take a body scrub in the Riad's hamman and 1 hour relax massage. This is a delight.

French owner Joelle runs this place together with a dedicated service minded team.

A nice and well renovated Riad close and north of the el FNA Place and 200 m from central Souks
As many other Riads also Riad Karmela is located on a small alley. This has its charme and you get used to it,
Nadia in particular but also Esma, Azis, Simo, Latifa, the ladies who wahsed our clothes and others i forget, you all did a great job.

ps call reception 2 days before you arrive to pick you up from airport and/or book your home dinner for 8pm.

AYS BEFORE ARRIVAL TO PICK YOU UP FROM AIRPORT .

MARTIN EN MJ

  • Stayed September 2009, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Additional Information about Riad Karmela

Address: 10 Derb El Feranne Azbetz | Place Ben Salah, Marrakech 40008, Morocco
Phone Number:
Location: Morocco > Marrakech-Tensift-El Haouz Region > Marrakech
Amenities:
Bar / Lounge Business Center with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Restaurant Shuttle Bus service Suites
Hotel Style:
#43 Family Hotel in Marrakech
#75 Romantic Hotel in Marrakech
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — Riad Karmela 3.5*
Official Description (provided by the hotel):
The riad Karmela has 19 bedrooms and family appartments located within 3 houses and courtyards connecting together. You can also enjoy a hammam, massages, summer jacuzzi, large terasse. We are located 8 mn walk from the Pace Djemma El Fnaa and 1 mn from the souks. ... more   less 
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Also Known As:
Riad Karmela Marrakech
Riad Karmela Hotel Marrakech

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