The Riad Karmela is an oasis in the centre of Marrakech, a welcome retreat in a bustling city. They will arrange for you to be met at the airport and driven into Marrakech, be aware that as you get within the walled elements the roads are cobbled and narrow so you won’t get a door to door service and will need to walk a couple of hundred yards, accompanied by the driver/guide (a few minutes) through the alleys to reach the Riad, don’t be put off the approach its well worth it!
The staff at the Riad cannot do enough for you, from booking trips, talking you through options around the city, highlighting points on the map they provide, to booking restaurants, giving you a guide/escort to restaurants or booking taxis as and when required. Our experience was that on the day you exit provided you are departing by lunchtime/early afternoon they are happy to let you keep your room making packing, showering and changing before travelling home as pleasant as possible. That said you may experience delays accessing your room on arrival, but this shouldn’t be seen as a negative. Keep your swim gear or cooler cloths at the top of your case or your hand luggage and enjoy a walk around the city, or as we did, retire to the beautiful sun terrace and enjoy a snooze, read or dip in the plunge pool while you wait!
I’ve travelled in Africa before but never North Africa so wasn’t sure what to expect, this was clean, loved and welcoming.