We visited Marrakech for the first time in October 2013 and absolutely loved it with all it's extremes. We stayed 4 nights in Riad Karmela and have been recommending this lovely riad to everyone since our return back home.
We found our room beautifully decorated, clean, safe (with lock on door and a safe) and more importantly it truly is a calm oasis from all the hustle and bustle from the city with beautiful courtyards with comfortable sofa, tortoises, fountains and trees. The roof terrace is also huge and peaceful place to relax with a glass of wine and due to its size you never feel you're on top of any of the other guests.
The staff we were wonderful; we felt very well taken care of and help was always available in matters big or small. Before arriving we had e-mailed to arrange airport transfer, meal at the riad due to our late arrival and twin beds. I got quick response and confirmation for all requests and all matters were taken care of on our arrival.
During our stay the staff also provided us with great induction to the city. We got great induction our first morning with instructions and a map how to find our way back to the riad, as well as great tips on how to manage the hassle on the streets of the Medina and how much to expect to pay for things like local taxis. All very useful things for two females travelling together.
When you stay make sure you arrange to eat at the riad in the evening as one of the best meals we had in Marrakech was actually made by the Riad Karmela chef. We can also highly recommend the trips they arrange. We went on the day trip to Imlil on the mountains and had an amazing time - this was a genuinely authentic experience with a local guide, enjoying the amazing scenery of the Atlas mountains and all this was crowned by lunch at the Berber village - it was incredible.
We can't wait to visit Marrakech again and will most certainly be staying at this Riad!