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“A friendly Oasis” 5 of 5 stars
Review of Riad Karmela

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Riad Karmela
3.5 of 5 Hotel   |   10 Derb El Feranne Azbetz | Place Ben Salah, Marrakech 40008, Morocco   |  
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early booker summer 2014
Ranked #99 of 461 hotels in Marrakech
London
Contributor
12 reviews 12 reviews
10 hotel reviews
Reviews in 11 cities Reviews in 11 cities
11 helpful votes 11 helpful votes
“A friendly Oasis”
5 of 5 stars Reviewed July 2, 2013

I have been to Marrakech a couple of times before and stayed in riads that were considerably more expensive than Riad Karmela.
We were delighted with our experience at Riad Karmela.
It is right in the centre of all madness that makes Marrakech so unique. so really easy to get everywhere and yet It really is a calm oasis to retreat to when you need a break.
The rooms and courtyards are well decorated and there is a lovely roof terrace to soak up some sun.
Joel and his team are so welcoming, nothing was too much trouble, they even provided my niece with a pair of trainers when she discovered she had forgotten to pack hers!
We used the riad to organise day trips for us to Essouira and to the Atlas mountains. Both trips were fantastic and represented good value for money. Mohammed, our driver on both trips was charming and a really good safe pair of hands on the wheel which was most appreciated! Our trip to the Atlas mountains was particularly special as we had a guide to lead our hike which included lunch in his home, in a small berber village with delicious food and a view of the mountains to die for !
The dinners we had at the riad were also delicious and so relaxing sitting on the roof terrace away from all the frenetic activity outside!
All in all I would definately recommend Riad Karmela and would like to thank Joel and his team for helping to make our trip so memorable.

Room Tip: We were 3 girls so we took a suite to accomodate all of us which worked well and kept costs down...
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  • Stayed June 2013, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (90)
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English first
Stowmarket, England, United Kingdom
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed June 28, 2013

This was our first trip to Marrakech. We were led by our taxi driver through the alley ways of the medina towards Riad Karmela which is tucked away behind a small ornate wooden door. It is worth mentioning at this point that I am not sure we would have found the Riad on our own - highly recommend getting a transfer from the airport! The first thing to strike us as we entered the Riad was the sense of calm and tranquilty, it really is a cool oasis set in the heart of the medina. We were welcomed by Bouchra who brought us mint tea and a plate of traditional Moroccon sweet treats before talking us through a map of the medina to help us to get our bearings. Riad Karmela is perfectly located, a short walk from Jemaa el-Fnaa (the main square) and the souks. Our room was cool, comfortable and nicely furnished. There are lots of places throughout the Riad to sit and chill out but if you want to lay out in the sunshine the best place to go is the roof terrace which has sun loungers and little areas tucked away to provide privacy. There is also a plunge pool up there which was needed after sitting in the 110 degree heat for an hour! We would highly recommend this lovely place and I am sure we will be back at some point in the future.

  • Stayed June 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Manchester, United Kingdom
Senior Reviewer
7 reviews 7 reviews
5 hotel reviews
Reviews in 6 cities Reviews in 6 cities
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed June 25, 2013

A wonderful Riad tucked away from the craziness that is amazing Marrakech. Our journey to find it on the first night was a true adventure but the best 'immersion' into Marrakech that we could have asked for - in all of it's hectic, noisy glory. However, once we entered the Riad it was like entering another, very calm world. We stayed for 5 nights and was really lovely - the perfect place to come back to after busy Marrakech days.
The staff are all very friendly - highly recommend getting the 'welcome chat' with map, local knowledge etc. And the location (once you get your bearings) is great - very close to the square and the souqs etc.
Our room was on one of the internal courtyards but perfectly quiet and very pretty, and spotlessly clean.
We loved the breakfasts on the terrace too, along with mint tea in the afternoon. Evenings spent on the roof terrace drinking wine were very special too.
Overall just a lovely place to stay. Would very happily return/recommend.

  • Stayed April 2013, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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hale
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed June 22, 2013

Four girls wanting to be looked after for a short break with in an interesting city, no hassle and option to sun soak.....

Riad Karmela was like a little oasis in the middle of Marrakesh. Impeccable service, well looked after, lovely rooms and when we ate in ..relaxed dinner in the roof restaurant

Couldn't recommend highly enough.

  • Stayed June 2013, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
London, United Kingdom
Reviewer
4 reviews 4 reviews
3 hotel reviews
Reviews in 4 cities Reviews in 4 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed June 17, 2013

This was our first trip to Marrakech, and i am very happy we choose to stay at the Riad Karmela. After booking our trip we received a few emails from the Riad owner, who was very helpful and organised for a driver to pick us up from the airport (would highly recommend). Once we arrived, Kamal (one of the staff) sat us down to explain the area and how to get around while we casually sipped mint tea. Each morning we had our breakfast on the rooftop terrace which was a perfect way to start the day. I would highly recommend visiting Marrakesh, and we most certainly will be going back to the Riad Karmela.

  • Stayed June 2013, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Brighton, UK
Contributor
18 reviews 18 reviews
11 hotel reviews
Reviews in 10 cities Reviews in 10 cities
12 helpful votes 12 helpful votes
3 of 5 stars Reviewed June 14, 2013

My first impression of this place was disappointment as, having reconfirmed our airport transfers a few days prior to our arrival, we were left hanging around in the Arrivals Hall waiting for an hour. Eventually after a couple of phone calls, it became clear to us that the hotel forgot we were coming and ended up sending a taxi to get us.
Our first night (of a 4-night stay) was then spent in an underwhelming room (Hasna) that smelt slightly musty and airless - it was depressing as this didn't feel like the "superior" room we had booked. The shower water-bar became so hot that my partner burnt himself accidentally touching it.
After complaining, we were moved the following day to a Junior Suite (Al Mansour) which was wonderful! This changed the whole atmosphere of our stay and it was all incredible from then onwards. The courtyard is so beautiful and relaxing and tranquil, you could enjoy just holing up here without wanting to go out at all.
Breakfast is included but is quite basic and almost "continental" - okay but nothing special.
Overall a lovely hotel but some rooms are better than others.

Room Tip: The Al Mansour room is lovely! The Hasna room isn't as nice.
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  • Stayed June 2013, traveled as a couple
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Espelette, Owner at Riad Karmela, responded to this review, June 17, 2013
Thank you for your feed back. I imagine that overall your have had a good stay despite, as mentionned, the little issues on arrival. I must recognise that we did forget the transfer as we found the request on previous correspondance but it was not recorded so sorry again for the delay at the airport. We do have several room types with obviously various prices depending on location of the room, size etc During your first stay you were upgraded to a junior Suite so I understand that you found the room Hasna small but it is also sold a much lower rate. We have also identifed the smell challenge coming from a carpet in the bedroom been flooded the day before. It has been removed on the same day. Last point is the Breakfast which has always been presented, even by me on arrival, as CONTINENTAL. Despite been on buffet style as we need space for the 40 food items, it has never been advertised an English breakfast and I am sorry if I was not clear . I hope that we did responded well on site to your issues and when you come back next time, If you let us know as we were not aware, we will do our best to accomodate you in a Junior Suite if one available. Tanks again for your feed back and hope to see you again in the neer future. Joel
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London
Senior Contributor
36 reviews 36 reviews
9 hotel reviews
Reviews in 15 cities Reviews in 15 cities
38 helpful votes 38 helpful votes
4 of 5 stars Reviewed June 14, 2013

This was my second time at Karmela following a holiday in 2011. I was very excited to come back and experience the Riad once more, this time with my partner, as I had a fantastic time and agree full with the below reviewers in terms of the atmosphere, design and friendliness. It really is a jewel especially given the immediate area is not the nicest in Marrakech.

Sadly we didn't get off to the best start as it seemed we had been forgotten at the airport and had to phone twice (from a UK mobile-not cheap!) to be collected. The owner apologized saying there had been some confusion. We eventually were an hour after landing. Despite booking a superior room we were given Hasna which was a bit stuffy and quite small (bizarrely designed with the bathroom the same size as the bedroom!). When I inquired about this I was promised an upgrade the following day as they were full at the time. All's well that ends well... almost.
On the morning of check out I was showering and hadn't realized how hot the shower unit can become and as a result suffered quite a nasty burn to my upper arm that led to an hour on ice before being able to leave. Not good.

We did get upgraded to Al Mansour, a gorgeous room and in fact the one I stayed at in 2011 and had a lovely stay in the end but I can't help thinking that the really great reviews lead to some complacency.

Would I go back? Yes!

Room Tip: Book a suite-excellent value!
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  • Stayed June 2013, traveled as a couple
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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Additional Information about Riad Karmela

Address: 10 Derb El Feranne Azbetz | Place Ben Salah, Marrakech 40008, Morocco
Phone Number:
Location: Morocco > Marrakech-Tensift-El Haouz Region > Marrakech
Amenities:
Bar / Lounge Business Center with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Restaurant Shuttle Bus service Suites
Hotel Style:
#43 Family Hotel in Marrakech
#74 Romantic Hotel in Marrakech
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — Riad Karmela 3.5*
Official Description (provided by the hotel):
The riad Karmela has 19 bedrooms and family appartments located within 3 houses and courtyards connecting together. You can also enjoy a hammam, massages, summer jacuzzi, large terasse. We are located 8 mn walk from the Pace Djemma El Fnaa and 1 mn from the souks. ... more   less 
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Also Known As:
Riad Karmela Marrakech
Riad Karmela Hotel Marrakech

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