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“Brill short break!” 5 of 5 stars
Review of Riad Karmela

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Riad Karmela
3.5 of 5 Hotel   |   10 Derb El Feranne Azbetz | Place Ben Salah, Marrakech 40008, Morocco   |  
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early booker summer 2014
Ranked #99 of 461 hotels in Marrakech
hale
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
4 helpful votes 4 helpful votes
“Brill short break!”
5 of 5 stars Reviewed June 22, 2013

Four girls wanting to be looked after for a short break with in an interesting city, no hassle and option to sun soak.....

Riad Karmela was like a little oasis in the middle of Marrakesh. Impeccable service, well looked after, lovely rooms and when we ate in ..relaxed dinner in the roof restaurant

Couldn't recommend highly enough.

  • Stayed June 2013, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (91)
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London, United Kingdom
Reviewer
4 reviews 4 reviews
3 hotel reviews
Reviews in 4 cities Reviews in 4 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed June 17, 2013

This was our first trip to Marrakech, and i am very happy we choose to stay at the Riad Karmela. After booking our trip we received a few emails from the Riad owner, who was very helpful and organised for a driver to pick us up from the airport (would highly recommend). Once we arrived, Kamal (one of the staff) sat us down to explain the area and how to get around while we casually sipped mint tea. Each morning we had our breakfast on the rooftop terrace which was a perfect way to start the day. I would highly recommend visiting Marrakesh, and we most certainly will be going back to the Riad Karmela.

  • Stayed June 2013, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Brighton, UK
Contributor
18 reviews 18 reviews
11 hotel reviews
Reviews in 10 cities Reviews in 10 cities
12 helpful votes 12 helpful votes
3 of 5 stars Reviewed June 14, 2013

My first impression of this place was disappointment as, having reconfirmed our airport transfers a few days prior to our arrival, we were left hanging around in the Arrivals Hall waiting for an hour. Eventually after a couple of phone calls, it became clear to us that the hotel forgot we were coming and ended up sending a taxi to get us.
Our first night (of a 4-night stay) was then spent in an underwhelming room (Hasna) that smelt slightly musty and airless - it was depressing as this didn't feel like the "superior" room we had booked. The shower water-bar became so hot that my partner burnt himself accidentally touching it.
After complaining, we were moved the following day to a Junior Suite (Al Mansour) which was wonderful! This changed the whole atmosphere of our stay and it was all incredible from then onwards. The courtyard is so beautiful and relaxing and tranquil, you could enjoy just holing up here without wanting to go out at all.
Breakfast is included but is quite basic and almost "continental" - okay but nothing special.
Overall a lovely hotel but some rooms are better than others.

Room Tip: The Al Mansour room is lovely! The Hasna room isn't as nice.
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  • Stayed June 2013, traveled as a couple
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Espelette, Owner at Riad Karmela, responded to this review, June 17, 2013
Thank you for your feed back. I imagine that overall your have had a good stay despite, as mentionned, the little issues on arrival. I must recognise that we did forget the transfer as we found the request on previous correspondance but it was not recorded so sorry again for the delay at the airport. We do have several room types with obviously various prices depending on location of the room, size etc During your first stay you were upgraded to a junior Suite so I understand that you found the room Hasna small but it is also sold a much lower rate. We have also identifed the smell challenge coming from a carpet in the bedroom been flooded the day before. It has been removed on the same day. Last point is the Breakfast which has always been presented, even by me on arrival, as CONTINENTAL. Despite been on buffet style as we need space for the 40 food items, it has never been advertised an English breakfast and I am sorry if I was not clear . I hope that we did responded well on site to your issues and when you come back next time, If you let us know as we were not aware, we will do our best to accomodate you in a Junior Suite if one available. Tanks again for your feed back and hope to see you again in the neer future. Joel
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London
Senior Contributor
36 reviews 36 reviews
9 hotel reviews
Reviews in 15 cities Reviews in 15 cities
38 helpful votes 38 helpful votes
4 of 5 stars Reviewed June 14, 2013

This was my second time at Karmela following a holiday in 2011. I was very excited to come back and experience the Riad once more, this time with my partner, as I had a fantastic time and agree full with the below reviewers in terms of the atmosphere, design and friendliness. It really is a jewel especially given the immediate area is not the nicest in Marrakech.

Sadly we didn't get off to the best start as it seemed we had been forgotten at the airport and had to phone twice (from a UK mobile-not cheap!) to be collected. The owner apologized saying there had been some confusion. We eventually were an hour after landing. Despite booking a superior room we were given Hasna which was a bit stuffy and quite small (bizarrely designed with the bathroom the same size as the bedroom!). When I inquired about this I was promised an upgrade the following day as they were full at the time. All's well that ends well... almost.
On the morning of check out I was showering and hadn't realized how hot the shower unit can become and as a result suffered quite a nasty burn to my upper arm that led to an hour on ice before being able to leave. Not good.

We did get upgraded to Al Mansour, a gorgeous room and in fact the one I stayed at in 2011 and had a lovely stay in the end but I can't help thinking that the really great reviews lead to some complacency.

Would I go back? Yes!

Room Tip: Book a suite-excellent value!
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  • Stayed June 2013, traveled as a couple
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Plymouth, England, United Kingdom
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed June 11, 2013

We have just returned form a 4 night stay at Riad Karmela in Marrakesh. I cannot praise highly enough the welcome given by all the staff and the high standard of accomodation. A top tip is to arrange transport from the airport to the Riad, we used A2B who were very efficient. Once we had arrived it was a pleasant change not to have to fill in forms at the reception, instead the owner himself sat with us as we sipped mint tea, and explained the locale and best areas to visit. Each day we took breakfast on the rooftop terrace which has a commanding view over the Marrakesh Medina itself and even extends to the Haut Atlas mountains. The Riad staff arranged for us to spend a day treking including a delicious meal in a private home in the mountains.
The experience of Riad Karmela exceeded all of my expectations and is an absolute jewel in the vibrant and exciting city of Marrakesh. It is a is definately a place that we will visit again

  • Stayed June 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
The Hague, The Netherlands
Senior Contributor
22 reviews 22 reviews
22 hotel reviews
Reviews in 22 cities Reviews in 22 cities
23 helpful votes 23 helpful votes
4 of 5 stars Reviewed June 10, 2013

We stayed at Riad Karmela for four days in May. The welcome was faultless and the large tastefully decorated rooms and amenities excellent. The riad is an oasis of calm, well located for access to the main medina (7 mins) and to the museum. Dinner on our second night was delicious served in the lovely courtyard surroundings. Breakfast on the roof terrace (or downstairs courtyard if damp) was very good. The riad is a bit off the beaten track, so would recommend that you take advantage of the airport transfer...saves a lot of hassles. Only real downside is for those keen to remain connected, they will be disappointed - the Wi-fi was patchy at best. That aside, all in all, a great place to venture forth into Marrakesh.

  • Stayed May 2013, traveled with friends
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Paris, France
2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed June 6, 2013

Perfect ? We had a wonderful week in may. The service is excellent and the riad is amazing, so beautiful...romantic and the food is so good.......we recommend this riad. there are several excursions. very beautiful too !! .

  • Stayed May 2013, traveled as a couple
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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Additional Information about Riad Karmela

Address: 10 Derb El Feranne Azbetz | Place Ben Salah, Marrakech 40008, Morocco
Phone Number:
Location: Morocco > Marrakech-Tensift-El Haouz Region > Marrakech
Amenities:
Bar / Lounge Business Center with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Restaurant Shuttle Bus service Suites
Hotel Style:
#43 Family Hotel in Marrakech
#73 Romantic Hotel in Marrakech
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — Riad Karmela 3.5*
Official Description (provided by the hotel):
The riad Karmela has 19 bedrooms and family appartments located within 3 houses and courtyards connecting together. You can also enjoy a hammam, massages, summer jacuzzi, large terasse. We are located 8 mn walk from the Pace Djemma El Fnaa and 1 mn from the souks. ... more   less 
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Also Known As:
Riad Karmela Marrakech
Riad Karmela Hotel Marrakech

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