My first impression of this place was disappointment as, having reconfirmed our airport transfers a few days prior to our arrival, we were left hanging around in the Arrivals Hall waiting for an hour. Eventually after a couple of phone calls, it became clear to us that the hotel forgot we were coming and ended up sending a taxi to get us.
Our first night (of a 4-night stay) was then spent in an underwhelming room (Hasna) that smelt slightly musty and airless - it was depressing as this didn't feel like the "superior" room we had booked. The shower water-bar became so hot that my partner burnt himself accidentally touching it.
After complaining, we were moved the following day to a Junior Suite (Al Mansour) which was wonderful! This changed the whole atmosphere of our stay and it was all incredible from then onwards. The courtyard is so beautiful and relaxing and tranquil, you could enjoy just holing up here without wanting to go out at all.
Breakfast is included but is quite basic and almost "continental" - okay but nothing special.
Overall a lovely hotel but some rooms are better than others.
- Official Description (provided by the hotel):
- The riad Karmela has 19 bedrooms and family appartments located within 3 houses and courtyards connecting together. You can also enjoy a hammam, massages, summer jacuzzi, large terasse. We are located 8 mn walk from the Pace Djemma El Fnaa and 1 mn from the souks. ... more less
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- Also Known As:
- Riad Karmela Marrakech
- Riad Karmela Hotel Marrakech