This was my second time at Karmela following a holiday in 2011. I was very excited to come back and experience the Riad once more, this time with my partner, as I had a fantastic time and agree full with the below reviewers in terms of the atmosphere, design and friendliness. It really is a jewel especially given the immediate area is not the nicest in Marrakech.
Sadly we didn't get off to the best start as it seemed we had been forgotten at the airport and had to phone twice (from a UK mobile-not cheap!) to be collected. The owner apologized saying there had been some confusion. We eventually were an hour after landing. Despite booking a superior room we were given Hasna which was a bit stuffy and quite small (bizarrely designed with the bathroom the same size as the bedroom!). When I inquired about this I was promised an upgrade the following day as they were full at the time. All's well that ends well... almost.
On the morning of check out I was showering and hadn't realized how hot the shower unit can become and as a result suffered quite a nasty burn to my upper arm that led to an hour on ice before being able to leave. Not good.
We did get upgraded to Al Mansour, a gorgeous room and in fact the one I stayed at in 2011 and had a lovely stay in the end but I can't help thinking that the really great reviews lead to some complacency.
Would I go back? Yes!