The Riad Karmela is a fantastic hotel, full of character. We stayed as a group of young 6 girls and loved our time there (End of March 2013). We sorted transfers with the hotel before we left England, and we had Kamal pick us up. This is recommended as taxi's can't get to the hotel as it is located within the heart of the old town. The hotel is in a great location, 10 mins walk from the main square and markets (suks), hidden within the alley ways of Marrakech.
On our arrival, we were served peppermint tea with Moroccan sweets and our luggage was taken to our rooms for us. Then we were given fantastic information about what to do/not to do in Marrakech e.g. not let local boys guide you to places and how much discount to get for items at the markets. The hotel made suggestions for us on using a spa, going to a Water Park (A MUST!) and places to eat. We even had restaurant door man walk us to and fro late at night back to the Riad.
The hotel were very good at arranging our taxis to places and our pick ups as well. It made our holiday stress free. Any thing used by the hotel was paid at the end of our stay, we didn't need to pay upfront for using their own taxis.
Rooms were clean. Fresh towels were provided and beds made each day. Cleaners are friendly too! We had two rooms, which were opposite each other. Rooms had a hairdryer too. Between both rooms, we had a little court yard with sofas. This was lovely when we wanted to relax after a busy day out. Rooms have a safe and rooms are locked with a padlock. Room has air con, but we weren't able to get hot air, when it became chilly at night.
Breakfast was continental....fresh orange juice, toast, english tea, coffees, cornflakes, jams and hot food such as omelettes and pancakes served. It was lovely to see the two pet tortoises out for breakfast too.
The hotel has a lovely roof top terrace, with gorgeous sun loungers and sofas. It was lovely to chill out after a walk in the square or to soak up the heat. The hotel very kindly also gave us extra peppermint tea as we loved it so much - complimentary.
As a group of 6, we wanted to enjoy the nightlife in the new town, so the hotel organised for us to go with Kamal. He took us to the best clubs and shisha bars in Marrakech. Great choices of clubs!
At the Riad, we could also change our money at a good rate.
Great hotel, would return again in the future.