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“Lovely! ” 5 of 5 stars
Review of Palais Sebban

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Palais Sebban
4.0 of 5 Hotel   |   43 Derb Moulay Abdellah Ben Hsseine | Quartier Laksour, Marrakech 40000, Morocco   |  
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Ranked #141 of 471 Hotels in Marrakech
Zurich, Switzerland
2 reviews
“Lovely! ”
5 of 5 stars Reviewed April 21, 2014 via mobile

Woaw!

After setting a foot inside this Palace we immediately got transported into an oriental paradise. Vegetation, furniture, tea, pastry, music, and architecture, everything is there to make sure you're rapidly disconnecting and enjoying your vacations. The rooms are all different and all large and gorgeous (we were a group of 15 and could visit lots of different rooms).

Their homemade food (tagine, couscous,...) is delicious. It is one of the only place we visited where portions were reasonable. The Riad also organized a special gala dinner (6 courses), which was classy, delicious, copious, and nicely presented.

The staff is warm and at your disposal for anything you want to. They are super friendly, very smiling, and absolutely multi-langual.

If Palais Sebban is in your price range, go there, you won't be disappointed.

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This review is the subjective opinion of an individual traveler and not of TripAdvisor LLC nor of its partners.
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346 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (51)
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Los Angeles, California
Senior Contributor
35 reviews 35 reviews
17 hotel reviews
Reviews in 22 cities Reviews in 22 cities
17 helpful votes 17 helpful votes
4 of 5 stars Reviewed April 19, 2014

This is actually IN the medina, about a 10 minute walk to the square. It's hidden down a tiny alley off another alley. You open this anonymous door, walk down a hall, and suddenly you're in wonderland. The hotel was fully booked when our tour group came, and the staff was clearly overwhelmed by that level of business and took forever serving us a tiny dinner. There were some issues for other guests over sharing baths, being moved to an older, dustier wing. However, they tried hard, provided friendly service, good breakfast, and lovely rooms. I'd gladly stay here again. Go up on the roof for their roof garden.

  • Stayed April 2014, traveled with friends
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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london
Senior Reviewer
8 reviews 8 reviews
7 hotel reviews
Reviews in 8 cities Reviews in 8 cities
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed April 4, 2014

We booked our three days through Classic Collections and were upgraded to top floor suites because of this. Unfortunately one king bed couldn't be separated so I got to sleep on a single behind a column but this was organised efficiently and our room (the Bebere) was fantastic. The private courtyard lovely.

Desk staff were great and the cleanliness superb and our arrival porter a delight.

Our only niggle was the restaurant staff who were unresponsive and uncommunicative. When you ask for a bottle of wine you do not expect to watch two tables laid before the bar is visited. In general, if sitting around the pool one would think someone would ask if they could get you anything. Not here.

That aside, Palais Sebban is a traditional riad located very centrally. It has gravitas and is walking distance to the souk, the main square and many wonderful restaurants.

Room Tip: Berbere wonderful for a couple. I did see into another lovely premier room on the first floor. I wou...
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  • Stayed March 2014, traveled with friends
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
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Virginia water
Contributor
15 reviews 15 reviews
3 hotel reviews
Reviews in 12 cities Reviews in 12 cities
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed March 23, 2014

Eight of us stayed here for three nights for a weekend break, what a fabulous building a real palace hidden behind a door off a winding alley way near the wall of the Medina. I recommend taking advantage of the hotel transfer, for 200 Drm for a couple and 250 Drm for six of us we were met at the airport and driven to the Medina. As we arrived the concierge was there to take our bags and lead us into the walled Medina the 400 yards to the hotel. Without this it would have been difficult the first time as I could not get my EE GPS to work so no maps app!!

The hotel is truly an amazing oasis of mosaic tiling and carved stucco,the reception area is lit directly from the sky as is much of the hotel using high galleries to provide natural daylight to the ground floor. The ground floor opens out onto an internal terrace where the small pool, bar, hamam (masseuse) and restaurant are located. The pool is naturally heated i.e. not, so be ready for a refreshing dip but worth it just for the bemused looks from the staff.

I had paid for a premium room and the hotel upgraded this to a suite on the rooftop terrace which was truly magnificent, our own private terrace, shaded seating area with fountain, huge room and fabulous bathroom with its Star Wars shower.

We ate in the hotel on the first night which was ok but there is so much more to be enjoyed in the city that we decided to try elsewhere and were rewarded for doing so through the weekend.
The hotel staff were courteous, polite and nothing was too much trouble. They provided a guide for half a day to take us to the Souk and I recommend this as the Souk is a maze of narrow alleyways. Without the guide we would have seen much less and it can be daunting unless you are used to Middle Eastern haggling.The guide is independent and charges but the knowledge and history make the fee well worth it.The hotel also allowed us to use their concierge to walk us to a restaurant across the other side of the Medina. Without him we would have taxied but walking in Marrakech in the evening was quite magical and should be done.

Several of the party used the hamam (masseuse) which was very enjoyable and good value. You need to remember to book if you want a massage.

This is a family and couples on tour hotel, there is no late bar and after 11pm the Medina tends to close down.

I have nothing but praise for the Palais Sebban, the staff were brilliant, the building incredible with it's intricate carvings multiple terraces and sun traps all with cushioned loungers, tables and shade if needed. Our room was lovely, the premium rooms taken by others of our party were great and the basic room small but perfectly good. The service was friendly and always delivered with a smile. So good we are already looking to go back next Spring, thank you to the team at the Palais Sebban for a fabulous weekend in exotic Marrakech.

Room Tip: If you can afford it upgrade to a premium room it is worth it.
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  • Stayed March 2014, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Sheffield, United Kingdom
Senior Reviewer
10 reviews 10 reviews
4 hotel reviews
Reviews in 7 cities Reviews in 7 cities
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed March 23, 2014

We were looking for decent food (which sadly is lacking in Marrakech) & stumbled across this place with the help of a local. It is that hidden away we would have walked past it 1000 times without noticing. Well, what an amazing find it was... like stepping into a different world! The riad was absolutely beautiful and breathtaking.

We sat outside and, as it was a little cool that evening, used one of outdoor heaters. The menu was a little limited (we had also arrived late so they had sold out on a couple of items) but overall it was by far the best meal of our of 4 day stay. That said, it was also the most expensive. The service was equally as good and they allowed us to stay a long time after everyone else had left.

I cannot comment on the rooms, but if our experience with the restaurant and scenery are anything to go by, then I'm sure they will be first class too.

Very impressed overall and a must see. I would recommend to anyone.

  • Stayed March 2014, traveled with friends
    • 4 of 5 stars Value
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Douglas
Senior Contributor
28 reviews 28 reviews
9 hotel reviews
Reviews in 13 cities Reviews in 13 cities
8 helpful votes 8 helpful votes
3 of 5 stars Reviewed March 20, 2014

this Riad is being refurbished and our room was off the temporary reception, no natural light and sometimes noisy as the huge door had wide cracks as there was no door frame.The en suite bathroom had no door and openplan toilet. Breakfast service was hit and miss, no offer of hot food till I asked next day, tables half laid up, odd china, fresh fruit wasnt the best ( we bought better off a stall near the riad ). We had dinner one night, drinks were expensive, tagine wasnt reheated up to correct temperature. The pool is very small and as we had thunderstorms the water quality was suspect. Different reception and front of house staff everyday and no evidence of management. The building itself was beautiful and only 5 mins from the Medina. Hence the price.

Room Tip: ask for a room higher up and with natural light, some rooms are very dark.
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  • Stayed March 2014, traveled with family
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 2 of 5 stars Service
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Bromham, United Kingdom
Senior Contributor
34 reviews 34 reviews
17 hotel reviews
Reviews in 18 cities Reviews in 18 cities
19 helpful votes 19 helpful votes
4 of 5 stars Reviewed March 18, 2014 via mobile

We stayed for 5 nights towards the end of February to catch a little sun and culture. When arriving at the hotel, what a lovely surprise once you get through the crazy busy centre and narrow streets to get to the hotel. It felt quite magical if you like something different. We were greeted immediately which made our holiday begin straight away. We were told that they would be upgrading our room the next day so we didn't unpack just quickly changed and went to explore. It is only a few minutes walk from the main square and on route there is a cash point. If you walk the opposite way it's about 20 minutes to the new town which has more modern shops and restaurants rather than the traditional souks on your doorstep. The breakfast was fine, they sometimes fetched out pancakes there was always a selection of meats, cheese, eggs etc plus some form of cakes, I drank fruit tea and on the 3rd day we learnt they did omelettes which were very tasty. The rooftop had sun beds and chairs which we made the most of as we had lovely weather. We had 3 rooms in 5 nights... We began in a bright cheerful room in a small courtyard behind the pool which was tranquil, we then had 3 nights in our upgraded room which was large, cold and in the main courtyard right by reception making this room rather noisy, as people just talking could keep you awake as you could hear every word. Our 3rd room was on the roof it had a shower in the actual room, unusual but it worked. I have to say I would have been happy with the first room but we just went with it and absorbed the experience. There was a small pool in the courtyard, more of a plunge pool than a swimming pool. The reception and waiting staff were efficient and pleasant and we did tab all of our food and drink. We kept a record and it was pretty accurate when we paid on departure. I will say that they burn candles which agitated my nose and eyes, I wished for antihistamine so a warning to you fellow sufferers. In summary I would recommend this hotel to those who like something different who would appreciate the quirkiness, it has a good location with helpful staff and individuality in each room.

Stayed February 2014, traveled as a couple
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Additional Information about Palais Sebban

Address: 43 Derb Moulay Abdellah Ben Hsseine | Quartier Laksour, Marrakech 40000, Morocco
Phone Number:
Location: Morocco > Marrakech-Tensift-El Haouz Region > Marrakech
Amenities:
Bar / Lounge Business Center with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Airport Transportation
Hotel Style:
#57 Spa Hotel in Marrakech
#61 Family Hotel in Marrakech
#66 Luxury Hotel in Marrakech
#118 Romantic Hotel in Marrakech
Price Range (Based on Average Rates): $
Hotel Class:4 star — Palais Sebban 4*
Number of rooms: 25
Official Description (provided by the hotel):
The owner and former king in Sebban give his name to his beautiful Palace that has been care fully ma intained by his family for over a centery.In 2006 and efter 4 years of renovationand restoration, it became a Moroccan Andalusian architecture jewel. (Zellige,Marbre,carved plaster ,Berber carved wooden, ceilings and original ceilings (Glaoui period),Marbled fontaine ....Everything in this palace of a thousand and one night makes you dreaming and soak up the Oriental culture. ... more   less 
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Also Known As:
Palais Sebban Marrakech
Palais Sebban Hotel Marrakech

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