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“We have arrived!” 5 of 5 stars
Review of Palais Sebban

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Palais Sebban
4.0 of 5 Hotel   |   43 Derb Moulay Abdellah Ben Hsseine | Quartier Laksour, Marrakech 40000, Morocco   |  
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Ranked #172 of 463 Hotels in Marrakech
Byron Bay, Australia
Senior Contributor
47 reviews 47 reviews
12 hotel reviews
Reviews in 26 cities Reviews in 26 cities
20 helpful votes 20 helpful votes
“We have arrived!”
5 of 5 stars Reviewed June 27, 2013

We transferred to our new accommodation after the previous two nights in another Riad which was included in our tour. Thought we'd left and moved into the palace! The room was large with a good sized bathroom and separate changing area. The best breakfast we'd had in fourteen days! The staff were friendly and helpful. Good location close to the square. Luxurious surroundings, lots of areas to sit in, pool included.

Room Tip: We stayed in "kountabia" room-not sure if spelt correctly
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  • Stayed June 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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290 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (45)
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Sydney, Australia
Top Contributor
83 reviews 83 reviews
28 hotel reviews
Reviews in 49 cities Reviews in 49 cities
31 helpful votes 31 helpful votes
5 of 5 stars Reviewed June 24, 2013 via mobile

We stayed for 6 nights at the end of a tour of Morocco. The room was fabulous, the staff were all so friendly and the best breakfast we had the whole trip. Easy to get to The Square. We transferred from another riad and the hotel sent a porter to guide us to the location and carry the bags.

Stayed June 2013, traveled with friends
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
New York City, New York
Contributor
12 reviews 12 reviews
5 hotel reviews
Reviews in 7 cities Reviews in 7 cities
15 helpful votes 15 helpful votes
2 of 5 stars Reviewed June 10, 2013

We spent 3 nights at the Palais Sabban and what can I say?
Our room was tiny with an in-room shower and sink plus a cublicle toilet, which was very annoying as we were two women traveling together and we each wanted privacy. They at least split the double bed into two twins! Wish they had told us when we booked.
The biggest shame: the NASTIEST receptionist who first said that as two women we couldn't go out to the suq alone and needed a hotel provided guide (NOT SO!) and then at check-out straight out accused me of trying to duck out of a bill as I was attempting to pay it! If that's the welcoming person, she should be hid behind the scenes somewhere. Never again! We needed the French manager to straighten that out.
We tried to book a 'hammam', but were told the person who worked in that was ill. Just one person? Too bad.
Finally, finding it was a real challenge - a guide was needed which in Marrakech means another handout.
Wait staff was alright, food average.
The upside is that the public areas of the Palais are gorgeous and quiet. Wish they heated the 'pool', which is really 'a dip after a hike' pool.

  • Stayed May 2013, traveled with friends
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Gretton, United Kingdom
Senior Reviewer
7 reviews 7 reviews
Reviews in 3 cities Reviews in 3 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed May 14, 2013

We had the most wonderful trip to Marakech which was made perfect by our stay at Palais Sebban. We arrived late on a Friday evening and stood open-mouthed at the beauty of the place - if you want wow-factor you cant go wrong. It is truly Morrocan with very pleasant and amenable staff who although don't rush with servie, help you to unwind and take thigs at a slower pace. The atmosphere was fantastic, a limited menu but the one night we ate here it was good, the room extremely comfortable and there were lots of special touches - especially in the evening when lots of little candles and lamps are lit throughout the Rhad giving it such a magical beauty I could have sat for hours just soaking it up!

Room Tip: We chose a superior room to get the double bed although we noticed one on the other side which had a...
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  • Stayed May 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Heswall
Senior Contributor
40 reviews 40 reviews
10 hotel reviews
Reviews in 15 cities Reviews in 15 cities
33 helpful votes 33 helpful votes
5 of 5 stars Reviewed May 13, 2013

We were lucky to be guided to this lovely location by paying 10 MADs to a local guy, who luckily enough totally understood our requirements. Without him we would never have found it.

We spent a fun couple of hours here having lunch, at a table by the pool where we had really nice food, relaxed with wine and much laughter. It was our oasis in amidst the chaos coming out of the souks.

Liked it so much we went back. I went for a peak at the roof terrace and hopefully will stay here on my next visit, gorgeous place indeed

  • Stayed May 2013, traveled with friends
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Torquay, United Kingdom
2 reviews
Reviews in 2 cities Reviews in 2 cities
18 helpful votes 18 helpful votes
5 of 5 stars Reviewed May 9, 2013

My daughter and I stayed at the Palais Sebban for 3 nights. I had never been to Marrakech before, although my daughter had, but not at the Palais Sebban. We booked a prestige twin room through Expedia. We had to arrange transfer from the airport to the Riad, by phoning them before hand and having a quote for 20 Euros – well worth it, as we didn’t feel like haggling with taxi drivers, two ladies on their own. It all went very smoothly, with the taxi driver there to welcome us when we arrived.

I had never been to a Riad before and didn’t realise that you couldn’t drive a car up to the entrance, but a porter (who was lovely and named me Fatima and my daughter Aisha), took our cases along the narrow dusty non descript, alley ways; to the door of the Riad and the reception area.

Oh my Goodness is all I can say, when the carved doors were opened in to the Riad for us. The Moroccan mosaics, carvings, pillars, furniture were breath taking. The ceiling looked like an intricate wedding cake turned upside down. We were served mint tea and Moroccan pastry on arrival and were shown around the restaurant, plunge pool and roof terrace. We couldn’t believe how lovely it was.

THEN we were shown to our room. An even bigger ‘Oh My God’. The porter had a key that opened the large old padlock attached to the heavily carved double doors and we entered our room. It was a breathtaking, palatial, mirrored, maroon and gold paradise. It took us a couple of hours for it all to sink in. Took photos, but none truly captured the magnificence of the room. You had to see it to believe it. Our room was called Oudaya. All the rooms and suites are called different names and are all individual in design and décor. All of the guests we spoke to, were enamoured with their rooms, but we never got to get a peek at any of them. That didn’t matter, we were so pleased with ours. Just one thing; the Palais Sebban was so fabulous, that we were spoilt and other Morrocan architecture just wasn’t as good as where we were staying. Richard Branson has a Riad just around the corner that he rents out to people. We had a look in there and it wasn’t a patch on the Palais Sebban!!!!

The Riad is really central to everything, within the walls of the Medina. You only had to go out of the Riad’s lane, turn left, then left again, walk a few hundred yards, then left again and straight in to the main square. We were two women on our own, and never felt threatened in any way. We respected the local tradition and wore head scarfs and long dresses and were commented on how we had made that bit of effort. However, there were a couple of teenage girls staying at the Riad, who went out every day in mini skirts and had their bottoms pinched and prodded and were leered at – and I am sure had a completely different experience of Marrikech than we did – poor things. It doesn’t take much to cover up a bit.

We had breakfast included, and had a glass of fresh orange juice and a buffet at our disposal. You could order omelettes, fried eggs, pancakes and the like and there was a nice choice on the main table for you to indulge in. Fresh breads and a chocolate cake, fruits and ham and cheese. I think that I read other people who weren’t happy about the breakfast, but I certainly was, and the setting you enjoy it in, is superb. I have to say that prices at the Riad are expensive compared to other eateries in the area. We had a lovely bottle of wine for £22 (you can’t buy alcohol anywhere else in the Medina) and the Terrines are about £12, but fabulously delicious. Their Moroccan deserts are certainly worth a dabble for about £5.

I read one review that complained about the location as he had nowhere to park his car (obviously doesn’t know what a Riad is) and said that the staff were unfriendly, well all I can say to that man is perhaps you get back what you give out.

Be strong ladies. You don’t need a guide. If you get a good couple of guide books (we had DK Eyewitness Travel Top 10 Marrakech and Marrakech Select – an unusual book that I bought on Amazon with a fabric Mosaic cover and lovely descriptions of the city by someone who lives there). You must walk around as if you know what you are doing, even if you don’t! People try to get you to buy things and take taxis or get henna tattoos, and have photos with their monkeys or wrap snakes around your neck; but you must be firm and friendly and just say ‘no’, with a firm swipe of the hand, and they will go away. You don’t have to get stressed about it. Everyone is just trying to make a living.

We bought a lot in the Souks. It’s a bit tiring, but generally, we found that we started our bidding at about 30% of the asking price and paid no more than 40%. We were firm and found that we were quite good at it all!. I think that sometimes I drove down the price a bit too much, and genuinely felt that some of the traders weren’t happy. I think that you need to pay what you feel is a good price, and that is how we did it at the end of our trip, and felt better for it.

We found some lovely little restaurants in the souks and generally went for first or second floor balconies, so that we could observe all the Moroccan madness below us. We watched the sun go down over the main square, whilst sitting on the top floor of the Café De France, which was surreal and noisy and aromatic and amazing. We went to the best night club in the new town, called Le Comptior and saw the belly dancers and sophisticated Morrocan socialites going about their business. We had lunch in the best hotel in North Africa, the Mamounia; with a fabulous garden to walk around and mix with rich and famous. Small lunch with drink cost £100, yes we had a brain storm, but thought what the hell, we’re here to experience everything, and we sure did! We had a horse drawn carriage around the medina wall and the new town and saw the palace and the storks nesting naturally on the old city walls. We paid 200 durum, which was more than we should have, we haggled him down to that, but he did have the nicest looking carriage and horses. We really wanted to go to the cosybar for our last evening out as they do Jazz and have a very good name, but we were just too tired on our final night, and ate at the Riad instead – tranquil harmony. We met some people on the plane home, and they had spent every night at the Cosybar and loved it . We should have made the effort. May be next time.

We loved our break at the Palais Sebban. It couldn’t have been better.

Sharon Robinson and Gemma Newman (Fatima and Aisha).

  • Stayed May 2013, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 8
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
London, United Kingdom
Contributor
13 reviews 13 reviews
6 hotel reviews
Reviews in 6 cities Reviews in 6 cities
7 helpful votes 7 helpful votes
3 of 5 stars Reviewed April 22, 2013

Did we miss something? The Palais Sebban we experienced did not match with the reviews on Trip Advisor. On arrival two large attractive rooms (including an upgrade) were given to us and our three boys. There was a welcome and quick introduction when we from the manager, I think. I say "think" because we never saw her again over the next couple of days. Nor did the young woman at reception ever reappear once she departed for the day about an hour later. This last point is important because most of the time we found that reception had temporary staff in charge of the main desk. Though perfectly nice, the next one I encountered seemed to be more of custodian for the grounds. He admitted (in Spanish, as he didn't speak English) that he really didn't work there. He may have meant working at reception as all I was asking him to do was to call a restaurant and check a booking for us. The morning we left there was a nice teenage boy at reception who couldn't work the PC/printer at all to print out our receipt for our extras bill, which we had to correct anyway as it had been doubled due to us having two rooms. Good thing we checked the bill on his PC screen! The porter however was terrific and wheeled our luggage quickly to help us meet our taxi to the airport. One of the positives about the Sebban is its proximity to the edge of the Medina, thus it's a short walk to find drivers/taxis. Palais Sebban just seems a bit too big and thus it's a tad impersonal compared to the lovely riad we previously stayed at in Marrakech back in September. Moroccan covers of pop music playing constantly by the restaurant, which our rooms overlooked, just isn't necessary and ruins an otherwise peaceful and attractive inner sanctum. We had been to Marrakech before so we understood the charms and limitations of the Medina. Nevertheless I feel the Palais Sebban needs to improve on its service.

Room Tip: Don't get rooms that face in towards the restaurant as you'll have to listen to their music...
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  • Stayed April 2013, traveled with family
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Palais Sebban

Address: 43 Derb Moulay Abdellah Ben Hsseine | Quartier Laksour, Marrakech 40000, Morocco
Phone Number:
Location: Morocco > Marrakech-Tensift-El Haouz Region > Marrakech
Amenities:
Bar / Lounge Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool
Hotel Style:
#67 Spa Hotel in Marrakech
#69 Luxury Hotel in Marrakech
#80 Family Hotel in Marrakech
#133 Romantic Hotel in Marrakech
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Palais Sebban 4*
Number of rooms: 19
Official Description (provided by the hotel):
The owner and former king in Sebban give his name to his beautiful Palace that has been care fully ma intained by his family for over a centery.In 2006 and efter 4 years of renovationand restoration, it became a Moroccan Andalusian architecture jewel. (Zellige,Marbre,carved plaster ,Berber carved wooden, ceilings and original ceilings (Glaoui period),Marbled fontaine ....Everything in this palace of a thousand and one night makes you dreaming and soak up the Oriental culture. ... more   less 
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Also Known As:
Palais Sebban Marrakech
Palais Sebban Hotel Marrakech

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