Did we miss something? The Palais Sebban we experienced did not match with the reviews on Trip Advisor. On arrival two large attractive rooms (including an upgrade) were given to us and our three boys. There was a welcome and quick introduction when we from the manager, I think. I say "think" because we never saw her again over the next couple of days. Nor did the young woman at reception ever reappear once she departed for the day about an hour later. This last point is important because most of the time we found that reception had temporary staff in charge of the main desk. Though perfectly nice, the next one I encountered seemed to be more of custodian for the grounds. He admitted (in Spanish, as he didn't speak English) that he really didn't work there. He may have meant working at reception as all I was asking him to do was to call a restaurant and check a booking for us. The morning we left there was a nice teenage boy at reception who couldn't work the PC/printer at all to print out our receipt for our extras bill, which we had to correct anyway as it had been doubled due to us having two rooms. Good thing we checked the bill on his PC screen! The porter however was terrific and wheeled our luggage quickly to help us meet our taxi to the airport. One of the positives about the Sebban is its proximity to the edge of the Medina, thus it's a short walk to find drivers/taxis. Palais Sebban just seems a bit too big and thus it's a tad impersonal compared to the lovely riad we previously stayed at in Marrakech back in September. Moroccan covers of pop music playing constantly by the restaurant, which our rooms overlooked, just isn't necessary and ruins an otherwise peaceful and attractive inner sanctum. We had been to Marrakech before so we understood the charms and limitations of the Medina. Nevertheless I feel the Palais Sebban needs to improve on its service.