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“Worked for Us!” 5 of 5 stars
Review of Palais Sebban

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Palais Sebban
4.0 of 5 Hotel   |   43 Derb Moulay Abdellah Ben Hsseine | Quartier Laksour, Marrakech 40000, Morocco   |  
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35% off room rate
Ranked #180 of 460 Hotels in Marrakech
Senior Reviewer
8 reviews 8 reviews
4 hotel reviews
Reviews in 5 cities Reviews in 5 cities
9 helpful votes 9 helpful votes
“Worked for Us!”
5 of 5 stars Reviewed January 5, 2013 via mobile

The Palais Sebban is accessed down a maze of twisting alleyways....exactly the same way all Riads in Marrakech are. From the minute we stepped through the door into the beautifully renovated cluster of five separate houses around a magnificent original courtyard we were looked after exceptionally well. Our room was spacious, well appointed and cleaned daily to a high standard. The maids were enviably discreet and gracious. The rest of the hotel staff were friendly, courteous and helpful. The Palais Sebban is absolutely ideally situated and from it we walked everywhere, visiting all of Marrakech's treasures without needing a car/taxi once in ten days. Breakfast every day was varied and delicious and the one evening meal we had in the restaurant was some if the best food i have enjoyed in recent years. Moreover it was free, courtesy of the management as we were staying for more than four nights! I would highly recommend this Riad which, in my experience, was exceptional value for money.

  • Stayed December 2012
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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276 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Boston, Massachusetts
Reviewer
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
5 helpful votes 5 helpful votes
2 of 5 stars Reviewed January 2, 2013

I have no idea why Palais Sebban is advertised as a 4 star establishment.  3 stars, at best. Not worth the money. Do not recommend to anyone.

Low cleanliness standards, problems with hot water, heating, insects, smell, noise and a huge problem with the management's attitude.

Yes, the place has a unique, authentic feel and can look pretty on photographs. But these two pros are completely wiped out by numerous cons.  Here are just some specific examples:

When you arrive: This "4-star" accommodation is not accessible by car. To get to the hotel you either need to be dropped of from a helicopter or drag your luggage through a tiny twisty street in-between building walls. When we arrived, that street was essentially a dirt road with holes dug out in it (was it from some temporary work or was it its permanent state? it's hard to tell in Medina). A hotel employee helped us with some (we carried some too) of our luggage, which was appreciated. However, he did so by simply dragging our suitcases through the dirt and scraping them agains the walls (not ill-intended, he simply didn't know any better).  I am surprised nobody mentioned this major accessibility issue in their reviews here. I was also surprised the hotel staff didn't mention it to us when we called in advance asking about parking our rental car at the hotel.

The room: We booked a suite and were checked-in into the Mogador suite.  Having stayed in one or two suites before, I would never call that room a suite. It is not big enough, has only one single-space room, only one bathroom, no kitchen or anything of that kind.  Be aware: The Mogador "suite" is located directly above the kitchen and gets smelly and noisy from the kitchen; We were woken up multiple times by the noise of falling pan and pots. The windows have no nets and are not sealed by design, giving insects an easy point of access. At some point, we had a 2-inch cockroach-like insect crawling alongside our beds. 

The bathroom was so bad that we seriously contemplated not taking showers for the duration of our stay. It had two sinks, but one of them was not draining properly. The shower was scary to step in. Partially, because it was lacking lighting. Partially, because whatever i could see with the dim light was not helping. The shower chamber is certainly not tall enough for anyone above 6 feet (180 cm). Be aware: The shower runs out of hot water on the second person, and it does not come back for at least half an hour.
Overall, would not recommend this room to anyone.

Upkeeping: The cleaning staff are nice people and mean well, but the cleanliness standards set by the management are just too low. Dirty fingerprints on light switches are a norm. When we checked in, there was a dead bug in the bathroom, right by the toiletries - and i quote the management - "its okay, they come from the outside". When we checked in, there were no towels in the bathroom and, although our reservation was for 3 people and we paid a hefty 3-rd person surcharge and called a day before to confirm, there were only two single beds in the room.

The dining: Slow, very slow service. Very limited selection. And mostly not tasty. We were staying in December (it does get quite cold at night in Marrakech in December), and the restaurant was always too cold.  We had to wear our outwear and were still getting extremely cold. Not a pleasant way to have your breakfast or dinner.

The management: They could not care less. Not professional. Not courteous. I noticed that tend to reply to negative reviews posted online with a comment like "why didn't you tell us during your stay". Trust me, I was telling them. Everyday. At best, there was no reaction. At worst, we were given an attitude like "what are you talking about - your room is clean" or "insects can happen in any hotel" or "we are not a five-star hotel".

The bottom line: Palais Sebban is a NOT a 4-star establishment. 3-stars at best. Because of the management, I won't give it more than 2 stars.  Plenty of true 5-star hotels within 1 km from Medina charge comparable rates but provide better much better services and amenities. Don't stay in Palais Sebban.

Room Tip: The Mogador "suite" is located directly above the kitchen and gets smelly and noisy from t...
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  • Stayed December 2012, traveled with friends
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 1 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bournemouth, England, United Kingdom
Reviewer
3 reviews 3 reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed December 9, 2012

Couldn't fault this jewel of a hotel inside the Medina of magical Marrakech. A free upgrade to a suite as soon as they heard it was my birthday, 26/11. Luxury accommodation, in the true tradition. The staff couldn't have been more attentive, nor helpful. Breakfast was a feast each morning, plenty of variety and yummy crepes or omelettes freshly cooked to accompany the buffet. The dining room had a welcome chimney with lovely log fire for sumptuous evening meals, better than the local restaurants. On the ground and lower levels it was chilly, not much sun, but the roof terraces gave great views over the city and had the sun all day. Don't forget this is winter, so not expecting a tan! I've just noticed a review by Rhiannon L. I had the same problem, but I blame Olotels.com who booked us. I found them less than useless in the after sales support, their call centre in Romania of all places! The management and staff at the hotel were very helpful, giving guide prices for various products and outings. We found the Kasbahs best for shopping, nice environment and fixed prices far less than opening offers from the persistent salesmen in the Souk!
To conclude, I can't wait to go back and there's no way I would book elsewhere. Well done, everyone!

  • Stayed November 2012, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
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Wiltshire
Contributor
17 reviews 17 reviews
3 hotel reviews
Reviews in 9 cities Reviews in 9 cities
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed November 30, 2012

My husband, I and our 3 sons stayed here in August 2012. The Riad is stunning, filled with traditional Morroccan ornaments and fixtures and intricate wall, floor and ceiling tiling. The colours are a feast on the eyes and you can sit in many different ares and on different terraces to take them in. The plunge pool is pretty and the hotel very calm and peaceful after a day out sightseeing and in the souks. There are plenty of private places to sit or you can enjoy a drink by the pool. Our room was huge, with a separate sitting area and 2 showers -lovely. The only things I would criticise are that we were only allowed to have one glass of fresh orange at breakfast, which is rather stingy given the overall cost of a stay there and that the bathrobes were not clean so we had to ask for them to be changed. If you want a place with a really romantic atmosphere or simply a peaceful, beautiful environment, this is it.

Room Tip: Each room has a name rather than a number so it would be worth reading some of these reviews and ask...
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  • Stayed August 2012, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Milton Keynes, United Kingdom
Senior Contributor
23 reviews 23 reviews
16 hotel reviews
Reviews in 16 cities Reviews in 16 cities
29 helpful votes 29 helpful votes
4 of 5 stars Reviewed November 18, 2012

I visited Marrakech with my boyfriend and we stayed in the Riad Palais Sebban for 4 nights.
We e-mailed the riad a few days before our trip to request an airport transfer, however did not receive a reply. The day before travelling we called and they confirmed they had received our e-mail but could not trace our booking and had therefore not done anything with it! Eventually they located the booking and confirmed that we would be collected from the airport. Unfortunately we waited at the airport for close to an hour before giving up and getting in a yellow taxi. These taxi drivers will almost certainly rip you off, so it's best to arrange your own transport before arrival if you can.
The riad is located very conveniently near the souks and only a few minutes' walk from the main square. However it is down a little alley with a few twists and turns so can be a little tricky to find when you first arrive. There are plenty of reasonable restaurants around and we did eat at the hotel one time when we didn't feel like going out, which was fine. The waiters are very friendly and helpful, if a little slow.
Breakfast was good, usual hotel fare such as bread, cereal, yogurt, fruit, meat, coffee, orange juice etc and the crepes/pancakes are particularly nice. They will also make omelette or fried eggs for you if you ask.
We had the room Tichka which was perfectly nice and well decorated, although there are no doors on the toilet/shower, so if privacy is essential for you then avoid this room! We slept well besides the odd disturbance from the call to prayer.
There is a lovely terrace upstairs which is great for relaxing in the sun once you have tired of overwhelming Marrakech!
Overall we had a good stay and would recommend this riad.

  • Stayed November 2012, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Birmingham UK
Senior Contributor
21 reviews 21 reviews
8 hotel reviews
Reviews in 10 cities Reviews in 10 cities
14 helpful votes 14 helpful votes
5 of 5 stars Reviewed November 16, 2012

Having visited Palais Sebban for the 2nd time in October. After visiting with my mom in October 2011 we'd had such a fantastic time and decided to return.
The Riad can arrange a private transfer from the airport, which I would recommend especially if you are arriving at night in the dark, but this year we were quoted one price for the transfer and charged another price (more) so just be careful.
The riad is ideally located as it is just a 5 min walk to the main square in one direction and the souks in the other directoin and most of that walk is done on a well lite main road, where as some raids are located far down the smaller alley in the middle of the medina but this wasn't it was right by the edge of the medina near the city walls and wasn't too far down one alley. As we were 2 ladies on our own and a little nervous about the whole experience of the dark alleys the first year, we found this raid to be in such a good location.
The riad is just so quiet and idilic and it's mad when you step out of the main door the buzz of the city hits you.
Each time we have stayed we have had lovely rooms, both deluxe which means you get a room with more space. This year we were in one of the suites on the roof which was great as there were 3 of us, so we had a double bedroom and a large sitting room with 2 sofa beds in it, the only down side was it was a little noisy in the night with the call to prayer.
Breakfast and dinner are served in the courtyard which again so quiet and tranquil in such a buzzing and noisy city. We only ate dinner in the riad on the first night as it was a bit late to be out finding places to eat, but please do not stay in every night as there are some amazing places to try.
The Raid is very clean and well looked after. The staff are very friendly and happy to help you. There is an amazing smell throughout the riad as they have many oil burners going.
This year we tried the Hammam as there was a special offer on and it cost about £10 per person, its definatley an interesting experience and one worth trying.
Both myself and my mom were nervous the first time we visited Marrakech but having loved it the first year we were keen to go back this year. There are some amazing bars and restarants to try and so much to see and do we found ourselves out all day and hardly used the facilities within the riad.

Room Tip: It's worth paying the extra and getting a deluze room and if possible get a room in the main bui...
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  • Stayed October 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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England
Contributor
15 reviews 15 reviews
9 hotel reviews
Reviews in 10 cities Reviews in 10 cities
37 helpful votes 37 helpful votes
4 of 5 stars Reviewed November 12, 2012

I visited Marrakesh for the first time at the beginning of November with my friend for a girly few days chill and the Palais was exactly the type of stay we had in our mind. It is a beautiful traditional Riad filled with antiques, mosaics and tranquil spaces. So serene and peaceful - everywhere you turned there was a photo opportunity. Our room was probably one of the smaller ones but it was still quite beautiful and very quiet. Position is perfect for the souks, shopping and getting about and we had no problem being two women alone in a Muslim country contrary to much advice! We only ate at the hotel once and it was just OK I think there are much better places, especially MK Spa which is just around the corner and should not be missed it was fabulous!!

  • Stayed November 2012, traveled with friends
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Palais Sebban

Address: 43 Derb Moulay Abdellah Ben Hsseine | Quartier Laksour, Marrakech 40000, Morocco
Phone Number:
Location: Morocco > Marrakech-Tensift-El Haouz Region > Marrakech
Amenities:
Bar / Lounge Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool
Hotel Style:
#72 Spa Hotel in Marrakech
#73 Luxury Hotel in Marrakech
#109 Family Hotel in Marrakech
#133 Romantic Hotel in Marrakech
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Palais Sebban 4*
Number of rooms: 19
Official Description (provided by the hotel):
The owner and former king in Sebban give his name to his beautiful Palace that has been care fully ma intained by his family for over a centery.In 2006 and efter 4 years of renovationand restoration, it became a Moroccan Andalusian architecture jewel. (Zellige,Marbre,carved plaster ,Berber carved wooden, ceilings and original ceilings (Glaoui period),Marbled fontaine ....Everything in this palace of a thousand and one night makes you dreaming and soak up the Oriental culture. ... more   less 
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Also Known As:
Palais Sebban Marrakech
Palais Sebban Hotel Marrakech

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