I went to Marrakesh with my family (2 kids 5 and 7 yrs old and my wife). This experience was unforgettablke. On arrival to the airport, riad manageress/owner picked us up. I think it is important that the manageress and the owner is the same person. We booked over the internet and even we researched we were not sure what to expect. It was a pleasant surprise when we arrived to the riad. It is oasis of calm and friendliness in the middle of busy medina-old town. the service and the staff at the riad are exceptional, always ready to help, advice or organise ant activity or trip which we wanted. We went to high Atlas mountains kids riding dunkeys, my wife went to beautifull hammam wit full body massage, dinners at the riads were excellent, all is met with the honest smile and chat from the owner/manageress. I was constantly surprised with atentivness and ready to help attitude that I would not hesitate to recommand this place to anyone. For kids they prepared "special" dinners with pasta or omlet. The roof terace was great, hot and comfortable, we drank mint tea and sunbath and watched red sunset while kids played quietly in the courtyard-perfect!! On the end, managress took us to the airport in her car and with a warm smile she was gone. It all looked a bit like a dream. The place is only 3 hours from london and we will be back-for sure!!!