The riad is not conveniently located. Its on the outskirts of the medina and unsafe to return after dark. For the price it charges, the quality of service is undelivered. There plenty of riads that offer better facilities for the same price. We ordered dinner which is way overpriced 18 euros pp! and when it came, we saw cockroaches scattering from the dish. We were horrified. There's also no TV and absolutely nothing to do in the riad after dark.
But the final let down is the attitude of the owner, a french woman who's only incentive is to milk as much money from your pockets as possible. They wanted to charge us 400 euros for a trip to the Sahara when the competitive price across all travel agents and hotels is 70 -100 euros. She was also extremely unreasonable and unsympathetic when we wanted to cancel the rest of the booking as a result of the let down in service. We argued with her for hrs and finally settled to pay for the nights we stayed at the riad instead of the entire booking period (which is only fair, as we dont believe in paying for services we are not going to receive) the transaction was complete there and then. But after I returned from holiday I saw that she charged me again! She took money from my account without consulting me and completely violated the agreement we discussed onsite. I'm planning to sue her for this. She is not trustworthy, extremely argumentative, very narrow minded and only has money rather than customer satisfaction in mind. This is not someone you want to receive service from. Please be warned.
- Official Description (provided by the hotel):
- Located in historical quarters and typical of the medina of Marrakech, the ryad Houdou is a masonry of the XVIIe century, middle-class old property of a rich family astronomers. Associating traditional architecture and a contemporary furnishing, the decoration of the riad reflects Morocco and our personality. Living on the place, we want to give again all his direction with the concept of guest house. Here, you will discover expatriation all while feeling you as on your premise. ... more less
- Reservation Options:
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- Also Known As:
- Riad Houdou Marrakech
- Riad Houdou Hotel Marrakech